GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. Rethink how you prioritize feature requests. So how do you create a beta program that gets results?

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

SurveySensum

NOVEMBER 29, 2023

This feedback helps you understand your user’s journey, their unique experience, expectations, and perspective. But do you know how to actually collect feedback in the app? In-app survey feedback is like talking to users inside your app. It’s the key to creating an app that users really love.

Feedback 52

Feedback How To User Experience Survey 52

Centercode

DECEMBER 19, 2022

By gathering valuable feedback and identifying and fixing issues early on, beta testing can help you improve the user experience and increase the chances of success for your product. Keep reading to learn more about the benefits of beta testing and how to conduct a successful beta test.

Roadmap 52

Roadmap Management User Experience Feedback 52

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How did you get into this exciting field? Arianna: How did I get here? How to Use Insights To Drive Product Roadmap. Interview with Arianna McClain, Director of UX at Cruise.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. How did you get into this exciting field? Arianna: How did I get here? Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It was definitely accidental.

Roadmap 63

Roadmap Analysis Data Company 63

Centercode

JANUARY 22, 2021

A perfected product doesn’t stop at functional — it provides an amazing user experience. But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. Exceeds customer expectations. Read the Centercode ROI Report.

How To 59

How To Roadmap User Experience Return on Investment 59

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. In this article, we explain how to use data-driven decisions to prioritize features and products. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap.

Data 52

Data Roadmap How To Tips 52

CSM Magazine

NOVEMBER 28, 2022

This means setting up a testing process that covers all aspects of the product, from its features to user experience. To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. You’ll also want to ensure that your legal documents are tight.

Software 52

Software Customer Service Marketing How To 52

CustomerSuccessBox

APRIL 26, 2021

It cuts across the product, support, pricing, usage, customer success, user experience, the solution we are offering, and more. So we will be updating/adding processes, product roadmap, and other practices across functions as required. The post How to conduct Churn Analysis? Churn is not just a Customer Success problem.

Analysis 52

Analysis How To Roadmap Customer Success 52

Gainsight

JULY 26, 2023

By reviewing where users get stuck or encounter challenges when using your product, you can proactively address user needs via in-app guides that help them navigate around key challenges as well as use data-driven analysis to make future roadmap priorities to address these challenges long-term.

How To 52

How To Effort Score NPS Roadmap 52

delighted

JUNE 29, 2021

Most ad-supported mobile platforms are free to the user while the ad-supported subscription for Quibi costs $5 per month – a bit egregious by most users’ standards. How to establish a good product/market fit. The UX , or user experience, should make implementing the features of the product a pleasant experience.

Measurement 95

Measurement Net Promoter Score Marketing How To 95

Solvvy

OCTOBER 25, 2022

Quantifying customer feedback on areas of your business – such as product quality, prices, user experience, and the effectiveness of live support – allows you to calculate the index for your business. . How to Create a Good Customer Satisfaction Survey. Train Your Employees on How to Improve Customer Experiences.

Customer Satisfaction 62

Customer Satisfaction Measurement Effort Score How To 62

Gainsight

OCTOBER 25, 2021

Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Wondering how to anchor these feedback loops into your product? Dive into user workflows. User feedback is about more than the details your users offer up.

Feedback 98

Feedback Roadmap Analysis User Experience 98

SurveySensum

JANUARY 24, 2024

Because the challenge is to prioritize which one – how to identify the one that has the biggest impact or aligns with the business goal. How to Manage Multiple Feature Requests? How to Manage Multiple Feature Requests? For example, prioritizing a streamlined onboarding process to enhance the first-time user experience.

Roadmap 52

Roadmap Feedback Customers Survey 52

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. Year 3: They focused more on onboarding and how to work with the user base/community.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

ShepHyken

JULY 12, 2019

Whether improvements manifest themselves through providing your staff with more time to solve problems, or with how customers experience your facility while on-site, machine learning and AI capabilities will have a direct impact the quality of your customer interactions.

Customer Experience 106

Customer Experience How To Roadmap Analysis 106

ShepHyken

MAY 9, 2023

Decision makers, influencers, subject matter experts, and users experience your brand in different ways. Tailor your surveys with each customer’s experience in mind. Find feedback patterns that will influence your product roadmap, service delivery model, support channels, and future investments.

Net Promoter Score 62

Net Promoter Score NPS Case Study Roadmap 62

Gainsight

MARCH 30, 2020

Understanding how users are actually using your product will help you pinpoint areas to provide a more personalized user experience: An example of a Path Analysis in Gainsight PX. Path Analysis: Understand the path your new/reactivated users are taking. How are they getting from Point A to Point B?

How To 59

How To Analysis NPS Trends 59

Gainsight

AUGUST 22, 2021

With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product. Master your product roadmap. Another critical piece in driving product-led growth is charting a product roadmap that keeps your team on track to smash your goals. Master Your Product Roadmap.

Tips 52

Tips Strategy Roadmap Net Promoter Score 52

Gainsight

APRIL 5, 2022

In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. As multi-product companies grow, it’s not always easy to know when or how to expand or launch new products. User expectation gaps emerge. Direction becomes unclear.

Company 52

Company Multi-Channel Roadmap Analytics 52

Gainsight

APRIL 30, 2019

Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Check out our Essential Guide to learn how to navigate the new product experience landscape. Check out our Essential Guide to learn how to navigate the new product experience landscape.

Metrics 65

Metrics Net Promoter Score Management How To 65

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Lithium

JUNE 2, 2021

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap.

Roadmap 52

Roadmap B2C Culture B2B 52

ChurnZero

JULY 12, 2019

Users must feel compelled to access your application over time. This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Your roadmap can partially influence that. Say they’re stuck and don’t know how to perform a particular action.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Gainsight

OCTOBER 22, 2020

This product experience is designed to reduce administrator effort and streamline the end-user experience. We are standardizing all user communications in-product to have a consistent experience, whether it is a new feature tour, microcopy, or error messages. If so, how? . I have space to learn every day.

Meeting 98

Meeting Management Roadmap Customer Centricity 98

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. JD Edwards Re-Imagined. Apps & Tools sets.

Resources 52

Resources Innovation Roadmap Self Service 52

Customer Bliss

NOVEMBER 15, 2018

For Samantha and her team, the question they had to ask was, how do you maintain relationships with your customers, with 20th-century technology and thinking? Samantha enlisted the help of her user experience team to put together a comprehensive audit. They set out to understand the full assessment of problems silo by silo.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Here’s how to pick out the perfect metrics for product-led growth. . How do product-led strategies contribute to business growth? User Behavior.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Thematic

JULY 11, 2022

Insights found via the analysis show how you can improve your product, customer service, or employee experience. Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews.

Analysis 77

Analysis Roadmap Banking NPS 77

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

Gainsight

OCTOBER 28, 2021

The quicker your users experience value, the lower your acquisition costs will become and the fuller your company’s “bucket” will be. Measuring growth retention rates shows you how well you’re repairing those holes and driving long-term value. . This is how much water, or cash, you’re retaining in your bucket.

Marketing 52

Marketing Roadmap Metrics Measurement 52

Lumoa

AUGUST 23, 2021

A positive customer experience comes down to making a customer feel valued during every experience , whether that’s offering delayed payments, incorporating free features, or simply remembering their name. How to elevate Customer Experience post-covid In a recent survey by Bain and Co.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

ClientSuccess

APRIL 5, 2022

Understanding how likely a user is to recommend your product or service is critical to gauging your team’s position and success in the industry. But there is still so much your users can tell you about their experience, how your product can become even more user-friendly, and even where your product roadmap can grow.

NPS 52

NPS Survey eBook Social Media 52

Gainsight

MAY 28, 2020

In previous posts , we shared our design values and our approach to implementing the experience. But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are marching forward toward a fresher, more unified experience in Gainsight PX.

Roadmap 52

Roadmap User Experience Analytics Brands 52

SurveySparrow

NOVEMBER 28, 2023

User Experience Enhancements: Improving overall user experience with faster, intuitive, and advanced features. Roadmap Alignment: Embed Kano Analysis into your product development roadmaps. 2 Talk Shop with Your Users: Get honest with your customers. Assumption Check: Challenge assumptions.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

SurveySensum

SEPTEMBER 12, 2023

Uber uses these surveys to gather feedback on their drivers, service quality, and user experience, making their service more convenient and reliable. For example, they ask users about driver arrival time, driver friendliness, and whether they’d recommend Uber to others. Why do they do this? –

Survey 52

Survey Feedback User Experience Touchpoint 52

Gainsight

SEPTEMBER 1, 2021

In this article, we dig into the emerging role of product growth and show you how to use product growth to lead your company past its goals. Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. Ready to start riding the product growth wave?

User Experience 52

User Experience Roadmap Strategy Tips 52