CloudCherry

SEPTEMBER 18, 2018

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. Watch it On Demand. She leads Forrester’s research on CX measurement programs.

Financial 150

Financial Measurement Leadership Resources 150

Experience Investigators by 360Connext

MARCH 17, 2020

And as leadership teams work to put together remote working plans and the infrastructure required to support that, they are looking for ways to determine what’s really important right now. Join me for an Ask Me Anything Webinar. The post How to Keep Your Customer Experience Momentum appeared first on Experience Investigators.

Customer Journeys 178

Customer Journeys Customer Experience How To e-support 178

Kayako

AUGUST 7, 2015

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend. You can watch it now.

Chief Customer Officer 120

Chief Customer Officer Roadmap Leadership Customer Experience Professionals 120

AskNicely

MARCH 15, 2018

Join Us for a “Smooth” Webinar. On March 21st at 11 am PST / 2 pm PST, our CEO and Co-Founder, Aaron Ward will participate in an exclusive webinar panel called, “Smooth Customer Journeys Deliver Smooth Customer Experiences.”. You’ll learn: How the customer journey has evolved to include customer feedback and advocacy.

Customer Journeys 150

Customer Journeys Net Promoter Score Customer Experience NPS 150

Lithium

JULY 5, 2022

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. Thought Leadership Blogs and Label. This is why we launched our unique human-focused thought leadership content to cut through the clutter of vague social tips and misguided strategies. Here's how you use these.

Leadership 52

Leadership NPS Tips Engagement 52

ShepHyken

MARCH 19, 2021

She introduces a few female customer service speakers and shares their advice for women pursuing leadership roles in CS/CX. In the wake of International Women’s Day, it’s beyond time to talk about a pivotal issue in customer service: the lack of representation of women in leadership roles. COO at ultimate.ai

Leadership 88

Leadership Self Service Customer Service Trends 88

Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. Webinar: What we covered. About Jeanne Bliss. As customers, we want our lives to be improved.

Chief Customer Officer 123

Chief Customer Officer Case Study Airlines Customer Service 123

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer B2B Leadership Customer Success 52

QuestionPro Audience

AUGUST 28, 2017

If you missed our Part 2 Webinar – Customer Journey Mapping and Best Practices , we’ve got you covered. Watch the full presentation: Check it out on SlideShare: [Webinar Recap] – Customer Journey Mapping and Best Practices. How to build a customer journey map in one minute.

Customer Journeys 150

Customer Journeys Touchpoint Airlines Metrics 150

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below. Here’s what people said.

Customer Success 52

Customer Success How To Culture Leadership 52

Customer Bliss

MAY 26, 2016

Note: On June 2, I’ll be presenting at a Vision Critical webinar on the rise of the chief customer officer. The following is a preview of the content you can expect from this exclusive, live webinar. It’s about embedding new skills inside the organization for how they will and will not grow. I wish you well in your journey.

Chief Customer Officer 141

Chief Customer Officer Customer Experience Social Media Return on Investment 141

Education Services Group

AUGUST 31, 2022

CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. So, some of the metrics we use are the employee engagement survey, and leadership score.

Sales 52

Sales Effort Score Chief Customer Officer NPS 52

SuiteCX

FEBRUARY 19, 2015

We are thrilled to be collaborating with Data University on various CX topics, the first of which features Valerie and our recent thought leadership on how to achieve a holistic customer experience. Download the webinar: [link]. Check out Data University for other content related to Customer Experience, Marketing and more!

Customer Experience 100

Customer Experience Leadership Customers Data 100

Calabrio

MAY 26, 2020

As a world, we are slowly testing how to return to some sense of normalcy. This may mean we will need to completely rethink how we bring business, education, cultural activities and more back into our lives. Yet it can be easy to forget these achievements with the vast majority of our original plans thwarted.

Leadership 130

Leadership Financial Culture Communication 130

Lithium

JULY 5, 2022

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. Thought Leadership Blogs and Label. This is why we launched our unique human-focused thought leadership content to cut through the clutter of vague social tips and misguided strategies. Here's how you use these.

Leadership 52

Leadership Net Promoter Score NPS Loyalty 52

CSM Magazine

MARCH 23, 2022

Reuters Events have teamed up with Infobip to bring you the next webinar in their Customer Service Leadership series. ‘ Meet Customers Where They Are: Building a Seamless Omnichannel Strategy’ features insights from senior leaders from GM Financial, Infobip & Leap2Digital.

Omni-Channel 52

Omni-Channel Strategy Financial Leadership 52

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

Customer Retention 59

Customer Retention Customer Success Loyalty Software 59

ClientSuccess

AUGUST 23, 2022

As a customer success manager with unlimited access to industry thought leadership (thanks, internet!), you know exactly how rapidly things change and how quickly new metrics pop up on the scene. How to calculate Customer Effort Score. How to use Customer Effort Score with your other customer success metrics.

Effort Score 79

Effort Score How To eBook Metrics 79

SuiteCX

APRIL 13, 2017

One of our most frequently asked questions is: How to approach experience mapping? This video of a recent webinar addresses a few of the questions we have heard over the years: What business aspects should you address using journey mapping efforts? Do you have any examples of how it might work?

Customer Journeys 100

Customer Journeys Exercises Video Study 100

Totango

MARCH 1, 2022

Fifty percent of our leadership team, our executive team and our go-to-market organization at Totango are women,” said Jamie Bertasi, Totango COO. “I I think it’s really important to support more women in tech and leadership roles and I think the number one thing we need to do first is to actually show that it’s possible.”.

How To 101

How To Leadership Culture Industry 101

BirdEye

NOVEMBER 30, 2023

Table of contents Traditional vs. digital marketing for law firms How to do marketing for a law firm: A step-by-step guide Should I work with a digital marketing agency for law firms? Research how competing firms brand and market themselves. A family law attorney may present a webinar on the impacts of divorce on estate planning.

Marketing 109

Marketing Social Media How To Advertising 109

Up Your Service

SEPTEMBER 6, 2018

We are happy to share with you a one tool from our proprietary Service Culture Development Checklist: The Leadership Engagement Checklist. Why is leadership engagement important? A strong and successful service culture demands the power of a senior leadership team that is fully engaged. Leadership Engagement Activity Checklist.

Leadership 53

Leadership Culture Engagement How To 53

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Elevate a communication by sending it from a member of your executive leadership team with a personal message or offer. How do you reinforce your value as businesses begin to get back on their feet?

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. How to Calculate 6 Key Customer Success Metrics. You’ll get the lowdown on what to use each metric for, what data you need beforehand, and how to use our Customer Success Metrics Calculator to calculate them.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. Follow along with the CCXP Core Competencies Webinars. If you’re in Chicago, please join our Local event: A panel discussion called How can you solve your biggest CX challenge? Why do we do this?

Social Media 146

Social Media How To Culture Customer Centricity 146

Totango

JANUARY 12, 2022

They act as advocates for the business goals of customers and anticipate how to meet those goals and how they will change over time. It’s an important question whether the role the candidate is applying for is a leadership position or not because all CSMs need to be leaders. Tell me what energizes you and what drains you.

Customer Success 96

Customer Success Management How To Leadership 96

Playvox

FEBRUARY 27, 2024

What’s not as easy is figuring out how to supersize your workforce engagement strategies. Start with a Strategy It’s not enough for the contact center leadership team to say “We need AI.” Get started today by diving into our on-demand webinar: How to Infuse AI into QM: What You Need to Know.

Engagement 73

Engagement Contact Center How To Employee Engagement 73

ChurnZero

OCTOBER 28, 2021

Q&A Recap: 2021 Customer Success Leadership Study Results Revealed. With the results from 2021’s survey in, we held a webinar with the CS leaders from ChurnZero, ESG, and Higher Logic to discuss the findings. During the webinar, we covered: How to benchmark your team against others in the industry. Marley Wagner , Sr.

Study 52

Study Leadership Customer Success Chief Customer Officer 52

ChurnZero

MAY 20, 2022

In our webinar, The CSM journey: How to carve your Customer Success career path , Peter Armaly, vice president of Customer Success at ESG , explores specialized career paths in CS, the skills expected of CS professionals, and why you should be more serious than ever about taking charge of your own career. PSA: We’re hiring !

Customer Success 98

Customer Success How To Banking Leadership 98

ClientSuccess

AUGUST 31, 2020

Your customer success department – as well as your organization’s executive leadership – understands that customer success managers need more visibility and insight into account activity in order to make the best decisions for customers, which is where your new customer success platform comes into the picture.

Customer Success 105

Customer Success How To eBook Leadership 105

Education Services Group

FEBRUARY 25, 2022

Our Vice President of Customer Success, Peter Armaly, stepped in as guest host for this month’s Customer Success Unlocked Webinar to lead the conversation on Nurturing Employee Success in Customer Success. Very relevant for me in the last year, as it relates to some recent hires that I’ve made on my own direct leadership team.

Customer Success 52

Customer Success Leadership Customers Customer Experience 52

ClientSuccess

APRIL 5, 2018

ClientSuccess will host Bill Cushard, Customer Success Strategist of ServiceRocket and a 2018 Mindtouch Top Customer Success Strategist , for this month’s customer success webinar series: How to Design a Customer Education Strategy. The webinar covers the topic of designing a proactive strategy for customer education.

Customer Success 42

Customer Success Strategy How To B2B 42

Kayako

AUGUST 22, 2019

Email & Webinars. Training webinars. Regularly update your social channels with articles, updates and announcements, and webinar invites. In addition, you can engage followers through free webinars that you announce across social channels. SEO/Organic (Webpages, Blogs). Social updates. Review sites. Comparison Pages.

Customer Experience 141

Customer Experience How To Comparison Effort Score 141

Playvox

AUGUST 8, 2022

These include: Not wanting to return to a physical office, instead preferring remote work Limited opportunities for advancement or low visibility for them as individuals Higher pay at another company Poor management oversight or leadership practices Lack of skills needed to excel in the role Weak company culture Stress and burnout.

Contact Center 78

Contact Center How To Leadership Trends 78

ClientSuccess

MAY 10, 2022

This number is also used to determine ARR (annual recurring revenue), which shows how much revenue will come in each year from this initial contract. . How to calculate Customer Lifetime Value. The post How to Calculate: Customer Lifetime Value Formula (CLV) appeared first on ClientSuccess. What is Customer Lifetime Value.

How To 59

How To Metrics Case Study eBook 59

Gainsight

OCTOBER 17, 2023

Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing teams to do more with less. Leadership teams are more risk-averse than they’ve been in years. How to Build—and Launch—a Minimum Viable Academy (MVA) Rome wasn’t built in a day.

Resources 52

Resources How To Video Course 52