Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. These virtual concierges enhance the overall guest experience.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

BirdEye

MARCH 4, 2024

Each picture you take here would look stunning on social media, from the food images to the overall setting. Boost your restaurant chain’s reputation Automate review collection, respond to customer reviews, and share the best reviews on social media from a single dashboard.

Examples 109

Examples Social Media Hospitality Guest Experience 109

NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. When it comes to competitive industries, few rank higher than hospitality.

Omni-Channel 120

Omni-Channel Contact Center Abandon Rate Guest Experience 120

Magellan Solutions

DECEMBER 4, 2023

The Essence of 24/7 Hotel Management 24/7 hotel management takes center stage, creating exceptional guest experiences. Significance in the Hospitality Tapestry At the core of exceptional guest experiences lies ongoing management. It connects every step of a guest’s journey. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

Magellan Solutions

MAY 10, 2024

Marketing and Promotion If you want to increase your visibility and attract more bookings, a VA can help with tasks such as creating and optimizing listings, responding to reviews, and managing your social media presence to promote your Airbnb business.

Hospitality 52

Hospitality Competitive Advantage Self Service Guest Experience 52

Blake Morgan

JULY 11, 2023

Noha Abdalla, Chief Marketing Officer at Choice Hotels International, Inc, says data is the cornerstone of the brand’s customer experience. Choice Hotels is recognized for knowing its customers incredibly well and providing a consistent guest experience, which comes from having reliable data.

Customer Focused 45

Customer Focused Data Strategy Hotels 45

BirdEye

JUNE 21, 2023

Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms. Instead, they hold property owners accountable for improving the guest experience. Wendy’s continuously analyzes the competition’s social media posts to burn them with their own tweets.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

NetBase

MARCH 2, 2020

Nicki Zink , Director, Insights and Digital Intelligence, Purple Strategies and Nicholas Love , Digital Engagement Strategy Director, G&S Communications joined us to share how they are using consumer, market, and social media analytics to drive intelligence and insights from their audiences to make smarter, more strategic decisions.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

CSM Magazine

MAY 12, 2022

Then incorporate other forms of marketing like social media, blog posts, videos, flyers, etc. More importantly, they’re local, so that they can resolve any immediate guest issues. Amenities And Guest Services. How do you make your vacation rental stand out and enhance your guests’ experiences?

Customer Experience 52

Customer Experience Tips Travel Entertainment 52

LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52

Hotels Self Service Tourism Guest Experience 52

Experience Investigators by 360Connext

MARCH 26, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Travel 110

Travel Hotels Guest Experience Airlines 110

Oracle

MAY 1, 2019

One of the key findings from WeddingWire’s 2019 Newlywed Report indicated that an emphasis is placed “on personalization and creating a full guest experience.” Introducing the GIF booth, which takes a quick stream of images and pieces them together into a GIF for guests. 3D printing.

Guest Experience 81

Guest Experience Social Media Report Trends 81

SurveySparrow

JUNE 28, 2023

Here are some key strategies to continually refine your customer experience: Collect and analyze customer feedback: Actively seek feedback from your customers through surveys, reviews, and social media channels. Hence, this feedback provides valuable insights into their experiences, pain points, and areas for improvement.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

Beyond Philosophy

MARCH 6, 2017

They may mention you in social media posts and may bring their friends the next time they come in. They don’t just feel valued, they feel happy and pleased. They will return to your place of business AND they will tell everyone they know about you.

Hotels 118

Hotels Guest Experience Hospitality Social Media 118

Clarabridge

MAY 4, 2017

Later in the day, Adam Lamb, Guest Experience Manager of The Restaurant Group, led a session about the creative and unexpected ways the Restaurant Group is going above and beyond to delight customers using social media. The Restaurant Group Spills on How They Go Above and Beyond for Their Customers.

Customer Service 45

Customer Service Social Media Conference Guest Experience 45

Qualtrics

JULY 2, 2019

Social media and mobile app reviews are fast becoming the key battleground in customer experience – hardly surprising when you consider that 95% of people have sought out online reviews before making a purchase decision about a product or service. What your customers and prospects say in social media matters.

Innovation 39

Innovation Social Media NPS Contact Center 39

ReviewTrackers

MAY 15, 2017

And with the focus shifting to online review sites, social media platforms, and search engines, the reputation of your hotel is no longer shaped as heavily by traditional offline media, advertising, and brand-centric content as it used to be. Social Media Link ). 2017 Local Search Survey ).

Hotels 20

Hotels Management Net Promoter Score Social Media 20

SurveySparrow

OCTOBER 12, 2023

“Which of these social media platforms do you use?” Customer satisfaction surveys in the hospitality industry evaluate room cleanliness, staff conduct, and the overall guest experience. Multiple-Choice Questions: Multiple-choice questions present respondents with several answer options.

Examples 52

Examples Survey Analysis Groups 52

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: When individuals are fighting for budgets, well, maybe fighting is not the right word, it’s not fitting for that, but trying to present their case for their yearly budgets for the departments and something like company culture isn’t as clean cut or measurable in terms of ROI, as a social media ad campaign.

Culture 60

Culture Company ROI Leadership 60

Comm100

AUGUST 23, 2018

What this means is big news for business: More people across the globe are now using messaging apps over social media. As of July 2018, the top 9 messaging apps boasted a combined total of over 5.8 billion monthly users worldwide. Source: Business Insider. Their plan is to add the device to each of their 4,748 hotel rooms. “I

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Grade.us

APRIL 2, 2019

Social media. For better or worse, social media has built-in virality. As far as review requests go, social media is a two-edged sword. If you'd like a natural, consistent stream of positive reviews, you'll need a multi-layered autoresponder sequence (SMS, email, social media and face-to-face).

Automotive 42

Automotive Hospitality Healthcare Feedback 42

Michel Falcon Experience

APRIL 11, 2019

Again, if you’re going to takeaway one thing from this talk, aside from following me on social media, Google servant leadership and get lost in Google. We’re going to ask them two questions to understand would this person take ownership over the guest experience? That, at the core, is servant leadership.

Culture 60

Culture Leadership Hospitality Meeting 60