InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

BirdEye

MARCH 4, 2024

Each picture you take here would look stunning on social media, from the food images to the overall setting. Boost your restaurant chain’s reputation Automate review collection, respond to customer reviews, and share the best reviews on social media from a single dashboard.

Examples 111

Examples Social Media Hospitality Guest Experience 111

BirdEye

JUNE 21, 2023

Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms. Instead, they hold property owners accountable for improving the guest experience. Wendy’s continuously analyzes the competition’s social media posts to burn them with their own tweets.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

Michel Falcon Experience

APRIL 11, 2019

Again, if you’re going to takeaway one thing from this talk, aside from following me on social media, Google servant leadership and get lost in Google. The micro are those light memorable touches that you, or your employees, or your customers. It goes back to serving others before you ask them to serve someone else.

Culture 60

Culture Leadership Hospitality Meeting 60