Blake Morgan

JULY 11, 2023

Noha Abdalla, Chief Marketing Officer at Choice Hotels International, Inc, says data is the cornerstone of the brand’s customer experience. Choice Hotels is recognized for knowing its customers incredibly well and providing a consistent guest experience, which comes from having reliable data.

Customer Focused 45

Customer Focused Data Strategy Hotels 45

BirdEye

JUNE 21, 2023

With it, you can create an effective marketing strategy to help increase brand awareness and, ultimately, gain a competitive advantage, all based on the revelations you learn. Instead, they hold property owners accountable for improving the guest experience. The truth is social media done right is an investment.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

NetBase

MARCH 2, 2020

Nicki Zink , Director, Insights and Digital Intelligence, Purple Strategies and Nicholas Love , Digital Engagement Strategy Director, G&S Communications joined us to share how they are using consumer, market, and social media analytics to drive intelligence and insights from their audiences to make smarter, more strategic decisions.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52

Hotels Self Service Tourism Guest Experience 52

SurveySparrow

JUNE 28, 2023

Increased customer loyalty and retention: Customers are more likely to stay loyal to a brand that consistently delivers exceptional experiences. Therefore, optimizing customer experiences builds trust and fosters long-term relationships, reducing customer churn.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

Experience Investigators by 360Connext

MARCH 26, 2015

This means I jump from one brand to another. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Travel 110

Travel Hotels Guest Experience Airlines 110

Clarabridge

MAY 4, 2017

Lyft Discusses Increasing Efficiency to Elevate the Customer Experience. Following HCSC and Northridge Group’s keynote, Rebecca Liberman, Voice of the Customer Specialist for Lyft, revealed why brands must track feedback in real-time to better delight their customers. Feel like you missed out on the extravaganza of the year?

Customer Service 45

Customer Service Social Media Conference Guest Experience 45

Qualtrics

JULY 2, 2019

That insight, combined with customer feedback, is why we launched Online Reputation Management which enables brands to amplify, analyze and interact with customers and the reviews they leave on major review sites like App Store and Yelp. What your customers and prospects say in social media matters. Online Reputation Management.

Innovation 39

Innovation Social Media NPS Contact Center 39

ReviewTrackers

MAY 15, 2017

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Michel Falcon Experience

APRIL 13, 2023

So there’s proof there, whether it’s through companies that you’ve associated yourself with Zappos, Starbucks or whichever brand. And I think that kind of permeates their whole brand today. At 1-800-GOT-JUNK, that was to become a globally admired brand. Why do some companies still struggle to commit to it?

Culture 60

Culture Company ROI Leadership 60

SurveySparrow

OCTOBER 12, 2023

“Which of these social media platforms do you use?” Customer satisfaction surveys in the hospitality industry evaluate room cleanliness, staff conduct, and the overall guest experience. Multiple-Choice Questions: Multiple-choice questions present respondents with several answer options.

Examples 52

Examples Survey Analysis Groups 52

Comm100

AUGUST 23, 2018

This year, the company was ranked the most valuable brand in the world , with an estimated brand value of about 150.81 What this means is big news for business: More people across the globe are now using messaging apps over social media. billion U.S. billion monthly users worldwide. Source: Business Insider.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Grade.us

APRIL 2, 2019

Social media. For better or worse, social media has built-in virality. As far as review requests go, social media is a two-edged sword. Surprisingly, 98 percent of mobile users will read a branded/business SMS message and 90 percent will read all messages within 3 minutes ! What does this mean?

Automotive 42

Automotive Hospitality Healthcare Feedback 42

Michel Falcon Experience

APRIL 11, 2019

Which, if none of you are familiar with the brand 1-800-GOT-JUNK, I think they’re very successful. Jason: Multiple brands, and Brian is just crushing it. Michel Falcon: Working for such a great brand. Any type of brand?” Then what were some of your big takeaways?

Culture 60

Culture Leadership Hospitality Meeting 60