Lithium

JANUARY 12, 2021

Modernizing Digital Care Forecasting & Staffing - This video-format blog covers some of the questions we often get from our customers and prospects about forecasting staff as a digital dare program. 4 Content Metrics and 4 Search Metrics, Community Analytics Best Practices You Don’t Want to Miss! _. Webinars & Events.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. Video sharing social media platforms. Videos are also packed with information. How to use them: Post how-to and tutorial videos of your products and services.

Social Media 98

Social Media Brands Video Entertainment 98

2020 Research

AUGUST 30, 2022

Within the realm of market research, there is another experience metric: participant experience (PX). Qualitative Research – Collect and process non-quantifiable data contained within language, images, video, and audio. Younger participants are particularly fond of gamification. This reveals the “why.”.

Gamification 52

Gamification User Experience Groups Consumers 52

ProProfs Chat

SEPTEMBER 9, 2020

Besides that, they also get to enjoy other Amazon services like joining a sale hours before it actually starts or access to Prime videos where they can watch latest shows or movies of their choice. Like in any other program that you implement, you need a metric to measure the success of your loyalty program. Leverage Gamification.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Confirmit

MARCH 12, 2019

This year there was a lot of emphasis on engaging with customers across both B2B and B2C markets, including gamification, brand value, social media and more. The focus is on personalization and using things like videos and ABM campaigns to boost campaigns. Inevitably, one of the biggest topics of conversation was GDPR.

Gamification 56

Gamification B2C Social Media B2B 56

CSM Magazine

NOVEMBER 1, 2018

Users are able to build courses using existing presentations or videos as well as connect to other online content sources and marketplaces. They must allow for blended learning, where users are able to customize training modules by combining e-learning with instructor-led training in a live classroom or via video conferencing.

Customer Service Training 40

Customer Service Training Training Software Customer Service 40

Playvox

AUGUST 15, 2022

Overall, key metrics such as job satisfaction and retention rates have increased with the flexibility of remote work. Birthday, work anniversary, and outstanding performance celebrations, for example, aren’t the same over a video call without the energy of a live gathering. Gamification in remote workforce training is one approach.

Contact Center 77

Contact Center Training Gamification eBook 77

Playvox

DECEMBER 21, 2022

an agent at a pharmaceutical company, told us she’s a visual learner, so she likes to review new material with self-paced videos followed by instructor-led training. Paired together, they can show you the impact of behavior adjustments on hard metrics so you know exactly which agents need to improve in specific areas. Motivation.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

SurveySensum

SEPTEMBER 5, 2023

But do you know what keeps them unique from other basic video conferencing platforms? Just like how they introduced features like Auto-accept far-end camera control, video quality improvements, security enhancements, and more. By gamification. For example, if you want to know how happy your customers are, you use the NPS metric.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

ChurnZero

AUGUST 13, 2021

I would say, go make friends with the CFO or the finance person and find out what metrics they care about. The Customer Success team needs to define the metric they care about. There’s churn rate, retention rate, net revenue retention, and all the metrics now that SaaS organizations look at. Very boring.

Customer Success 98

Customer Success Effort Score Tools Self Service 98

SurveySparrow

DECEMBER 15, 2021

Visualize the metrics that matter at every pipeline phase: prospecting, lead management, account management, etc. As a 100% native learning solution, Appinium lets you link your training goals with Salesforce metrics to drive your learning strategy. Boost content engagement with learning plans, gamification, leaderboards, and badges.

Gamification 52

Gamification CRM Training Financial 52

Lumoa

FEBRUARY 9, 2023

Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. Wondering which metric to choose?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySensum

NOVEMBER 10, 2023

It provides analytics tools that gather important business metrics and track progress. It employs gamification elements to enhance user experience. It focuses on providing metrics and tools to measure the quality of website performance and customer interactions, such as support ticket responses or chat conversations.

User Experience 52

User Experience Tools Feedback Analysis 52

RapportBoost

NOVEMBER 5, 2018

At RapportBoost, we changed the outcomes of chat conversations for brands, like Jenny Craig , we supercharge agents with technology and we are not a bot or a chat platform, we are a chat analytics company, we found that that most important metrics for contact centers are those that measure the quality of the conversation and are specific to chat.

Contact Center 40

Contact Center Video Sales Training 40

SurveySensum

OCTOBER 17, 2023

Pros Offers different question types Offers multiple plans to choose from Seamless integration with Salesforce Cons Does not permit video responses Targeting certain javascript event triggers requires some technical assistance Pricing Contact the team for the pricing information.

Feedback 52

Feedback Tools Management Knowledge Base 52

ChurnZero

AUGUST 13, 2021

I would say, go make friends with the CFO or the finance person and find out what metrics they care about. The Customer Success team needs to define the metric they care about. There’s churn rate, retention rate, net revenue retention, and all the metrics now that SaaS organizations look at. Very boring.

Customer Success 52

Customer Success Effort Score Tools Self Service 52

Win the Customer

FEBRUARY 3, 2016

There are a wealth of statistics and metrics to monitor to understand customer experience. I’ve collated the four best simple, effective and affordable online solutions to help you track your metrics. Comprehensive video demo. Gamification’ facility to boost the productivity of support teams through motivation and awards.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Self Service 52

ChurnZero

JULY 12, 2019

Successful applications can easily prove the value they provide (from the onboarding phase on), keep reminding users of what they’ve achieved and how their situation has improved while accessing a particular service, and lead customers to success by effectively impacting metrics and KPIs. Set Objectives and Target Metrics.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

ProProfs Chat

MARCH 30, 2018

If their preference is video, let them do video calls with your agents. Train them well: – Gamification, micro-learning and adaptive learning are the latest trends in training. If the customer wants to communicate via an app (mobile app, social messenger, etc.), allow them to connect with the app.

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111

Lithium

JUNE 7, 2022

Winners will be invited to submit a short video, walking through their success story to be shared with all attendees. With the addition of TikTok’s moderation in Khoros Care, brands can now moderate their public comments on their owned videos in Khoros. During the conference, award submissions will be on display for attendees to read.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Playvox

APRIL 27, 2023

Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Remember to keep it focused on key metrics.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

Grade.us

AUGUST 18, 2020

Share photos and videos. You can add or remove these photos at any time; however, you can’t add photos or videos to addresses. My understanding of it was that it was always something to help them get increased review counts through gamification etc, and to model Yelp elite for parity. Maps contribution Points earned.

Social Media 58

Social Media Connections Tips Video 58

TechSee

MARCH 7, 2019

Gamification. When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer. Rewards may include recognition on leaderboards, physical prizes, priority for preferred shifts or free parking.

Self Service 104

Self Service Contact Center Gamification Video 104

NICE inContact

JANUARY 23, 2019

Gamification encourages agent engagement and drives desired outcomes. Decrease Supervisor Workload: Instead of pulling data from multiple sources and manually selecting and merging them to create the complete picture, help your supervisors with a single view of the truth based on standardized metrics that are aggregated automatically.

Contact Center 137

Contact Center Management Gamification Call Center 137

Optimove

OCTOBER 25, 2022

With the right tools and data at your fingertips, you can start shipping mobile campaigns that elevate your core metrics by enabling you to reach specific users with specific needs at key points in their customer journey – and set your mobile app on the path to profitable, long-term growth. Long and short?

Marketing 98

Marketing Gamification How To Analytics 98

Playvox

SEPTEMBER 2, 2022

Anyone not performing to satisfaction will be required to report to the office five days per week until metrics are maintained.” Our remote work policy focuses on the environment they will work in, such as having a quiet room and clean desk, consenting to video recording, etc.”. Agents must meet certain performance standards.

Contact Center 70

Contact Center Management Policies Gamification 70

NobelBiz

MAY 22, 2022

While previously we relied on audio, now we often need video recordings because we cannot sit behind the agents and see how they’re using the systems and how they’re struggling. And, of course, we’re using quality measuring tools to ensure that we’re measuring customer satisfaction.

Call Center 52

Call Center Management Contact Center Gamification 52

SurveySensum

APRIL 30, 2020

It is then the customer lifetime value (CLTV) becomes a critical metric for your business. This is the reason why NPS is such a critical metric for your business. Baseline metrics can be done through benchmarking exercise. How do you get loyal customers? Surveys via email and SMS work very well.

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52

SurveySparrow

MARCH 21, 2023

In this blog, we will: Define the B2B experience Know why B2B customer experience management is vital Explore the differences between the B2B and B2C customer experience List the top 4 metrics for B2B customer experience Define the 5 best practices for B2B customer experience management FAQs What is B2B customer experience?

B2B 52

B2B Customer Journeys Customer Experience B2C 52

NobelBiz

MARCH 23, 2022

There is no limit to how automation could be helpful, especially when you factor in metrics like agent efficiency and cross-selling. If you know how to use your metrics, you can easily identify your strengths and weaknesses to improve. They communicate by e-mail, chat, text messaging, media chats with video, and other means.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . Employee engagement software gives clear metrics on what is bringing down employee productivity. Modern employees today are looking beyond just a 9-to-5 job.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

NobelBiz

FEBRUARY 22, 2023

Indeed, your CCaaS platform will allow you to access and manage all of your contact channels, including phone (landline or mobile), email, multiple message channels, contacts via your website, social networks, chat, and video. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

Indeed, your CCaaS platform will allow you to access and manage all of your contact channels, including phone (landline or mobile), email, multiple message channels, contacts via your website, social networks, chat, and video. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

SurveySensum

JULY 14, 2020

He has taken customer centricity to the next level through his work with some of the world’s leading brands (Disney, Lego, Nike), his pioneering video content, and his globally popular musical Customer Experience keynote, ‘Rules For Rockstars’. Ali Malik – CCXP, CX/EX/VOC/MS Specialist, Brands Strategist & Enabler, Author, Activist.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

JUNE 28, 2022

Not because TikTok videos are particularly educational, mind you. The content could be anything—demos, webinars, docs, videos, gifs—but the key to success is timing and placement. R enewal rate , NPS , and CLV are all important metrics. The product education strategy starts with activation metrics.

Metrics 52

Metrics Customer Journeys Video Social Media 52