Confirmit

MARCH 12, 2019

This year there was a lot of emphasis on engaging with customers across both B2B and B2C markets, including gamification, brand value, social media and more. The focus is on personalization and using things like videos and ABM campaigns to boost campaigns. Inevitably, one of the biggest topics of conversation was GDPR.

Gamification 56

Gamification B2C Social Media B2B 56

ProProfs Chat

SEPTEMBER 9, 2020

Such loyalty program ideas help your customers feel like they belong to a place and that a brand values them. Besides that, they also get to enjoy other Amazon services like joining a sale hours before it actually starts or access to Prime videos where they can watch latest shows or movies of their choice. Leverage Gamification.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Lumoa

FEBRUARY 9, 2023

Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. Wondering which metric to choose?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySensum

APRIL 30, 2020

It is then the customer lifetime value (CLTV) becomes a critical metric for your business. Hence, competing only on the price factor is not a long term viable strategy for brands anymore. This is the reason why NPS is such a critical metric for your business. Baseline metrics can be done through benchmarking exercise.

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52