Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

InMoment XI

AUGUST 25, 2023

InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more. Let’s dive into what we covered on our webinar.

How To 260

How To ROI Net Promoter Score Measurement 260

InMoment XI

FEBRUARY 8, 2023

Most businesses are organized into silos: marketing, sales, operations, customer care, HR, IT, finance, etc. Sales sells the vision and aligns the products and services against customer needs. This job isn’t easy and not for the faint-of-heart; frankly, CX leaders often end up working against what is natural for an organization.

Sports 295

Sports Financial ROI Leadership 295

Blake Morgan

JUNE 21, 2022

In the early days of CampusLogic, President and COO Chris Chumley used ROI as a tool to gain new customers and establish credibility. By demonstrating the ROI of CX and how it would eliminate pain points and create a better experience for customers, students, and employees, Chumley could connect with potential customers and grow his business.

ROI 59

ROI How To Metrics Financial 59

ClearAction

SEPTEMBER 22, 2022

CX Annuities Solve CX ROI & Tenure Dilemmas Lynn Hunsaker. Even so, experience managers grapple with demonstrating ROI. The secret to the ROI and tenure dilemmas (and much more!) Lost ROI on customer acquisition cost. This is the essence of a financial annuity. What’s the secret to these dilemmas?

ROI 62

ROI Sports Loyalty Programs Touchpoint 62

CSM Magazine

JUNE 20, 2023

But when it comes to maximizing ROI, it should be at the top of your list. Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. Moreover, ROI is a metric used to calculate the financial gain or loss from an investment.

ROI 52

ROI Customer Service Marketing Social Media 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. Short-term thinking in order to balance cost, timeline, and ROI today may also exclude future options and inadvertently paint the organization into a corner later. Data is key.

ROI 52

ROI Technology Strategy Return on Investment 52

Eptica

JUNE 21, 2017

Date: Wednesday, June 21, 2017 Demonstrating the financial ROI of better customer experience. Yet putting a monetary return on individual investments is much more difficult – for example research by Nielsen found that just 8% of CX leaders in South East Asia were able to prove the ROI of their closed loop feedback programs.

ROI 63

ROI Financial Self Service Customer Experience 63

The DiJulius Group

APRIL 20, 2022

Chief Revolution Officer John DiJulius of The DiJulius Group discusses what has a better ROI: Advertising or CX Training? You will learn: The companies that don’t invest in CX have leaders who don’t understand the financial impact it can have Sales is a lagging indicator of the level of CX your company is providing 75%.

Advertising 52

Advertising ROI Training Financial 52

Oracle

NOVEMBER 16, 2020

The finalists for the “ Upshot Award for Best Demonstrated ROI in Sales ” represent multiple industries with different routes to success — but there’s one thing they all have in common: They put Oracle CX applications front-and-center to achieve the kind of ROI that would make them stand-out in their respective industries.

ROI 40

ROI Sales Ecommerce Comparison 40

Alida

JANUARY 16, 2018

Adopting a relationship-based approach to customer intelligence gathering delivers substantial value and ROI. . Driving business value, sales and research cost savings. million over three years, translating into an ROI of 590%. million over three years, translating into an ROI of 590%. For example: 10.

ROI 100

ROI Analysis Customer Centricity Report 100

Second to None

MARCH 29, 2019

Indeed, understanding this correlation between the two is very important, yet it leads to a new question: How does one actually calculate the ROI of CX? While the ROI of CX can seem abstract, and in-turn, difficult to consolidate into a straightforward proposal, the process is not nearly as daunting as one would imagine. 3] [link].

ROI 86

ROI Measurement Effort Score How To 86

Confirmit

JANUARY 8, 2020

A Voice of the Customer (VoC) program can have a measurable financial impact for organizations by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Calculate your ROI. What Can I Measure With the ROI Calculator? Lower Cost of Sale. Get an ROI Consultation. Compliance.

ROI 52

ROI Self Service Customer Experience Professionals Financial 52

InMoment XI

JULY 7, 2022

The better your brand equity, theoretically the better your company will perform in sales and public perception. In addition, a company with strong leadership, good financial performance, and excellent innovation will also have brand quality—ultimately creating more brand equity. Increased ROI. Customer Preference.

Brands 492

Brands How To ROI Social Media 492

Think Customers

DECEMBER 18, 2019

But when it comes to quantifying and communicating the ROI of a great customer experience to other stakeholders, CX leaders are scrambling to provide answers, finds a new report from West Monroe Partners called Quantifying the ROI of Customer Experience. Linking CX to ROI. The CX conundrum. Collaborate to fill data gaps.

ROI 52

ROI Leadership Financial Data 52

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

HOW exactly does a standard organization, built on the gospel of sales and customer acquisition, become customer-centric? Marketing and sales are the primary focus. It’s all about operations, processes, and financials. They track sales, revenue, EBITDA, and profits, among other health measurements.

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

Pointillist

MARCH 20, 2019

By Swati Sahai The importance of calculating your customer experience ROI cannot be overstated—how will you build, measure and regularly optimize your customer experience efforts if you don’t know the return on your CX investments? You need the quantitative ROI to make a strong business case and obtain approval for continued investment.

ROI 59

ROI Customer Experience Self Service How To 59

ClearAction

OCTOBER 16, 2019

Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. Do we believe “the purpose of Marketing is to maximize revenue leads for Sales” as 70% of CEOs now expect? Did you know that 1.8 Maximizing revenue (i.e.

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

Lumoa

JUNE 30, 2022

Each of these challenges makes it harder for you to prove the ROI of customer experience and to sell other leaders on the importance of investing in CX. You can make a general case about how a great customer experience drives sales and loyalty. Do you have a good understanding of how CX impacts Sales and Marketing?

Customer Experience 277

Customer Experience How To Metrics Feedback 277

ClearAction

NOVEMBER 14, 2017

Customer Experience ROI Opportunities on B2B Touchpoints Lynn Hunsaker. Like the touch-points we typically think about — online user experience, marketing content, sales, and service — these industrial post-purchase touch-points should be analyzed and optimized for consistent performance. 4 Steps to Customer Experience ROI.

Touchpoint 59

Touchpoint ROI B2B Customer Experience 59

SurveySensum

MARCH 6, 2024

Sales Conversion Rate Having a ton of visitors on your website is good and all but, it doesn’t amount to anything if said visits are not funneling into purchases. Setting up billboards, promoting online, sales, and any other expenses needed to make your business shine in a visible light are all packaged into CAC.

Metrics 52

Metrics Abandon Rate ROI Return on Investment 52

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. In recent years, the job of sales professionals has changed dramatically due to buyer self-education via the internet and social media. Speak to the unique value of each stakeholder .

How To 150

How To ROI Policies Analysis 150

Magellan Solutions

APRIL 27, 2021

What Else Are You Losing in Pay Per Sale Telemarketing Except Money? A lot of startups and SMEs fall into the temptation of the financially low risk pay per sale telemarketing. Pay per sale telemarketing lures business owners with the idea of no risks, high rewards. Pay Per Sale Telemarketing : Is It Really For You?

Sales 52

Sales Marketing Industry Brands 52

NICE inContact

MAY 10, 2019

Chief financial officers (CFOs) are notoriously tough customers when it comes to approving expenditures for new initiatives. They expect to see a solid business case with a strong, defensible return on investment (ROI). Additionally, the company believed it was missing sales opportunities. million contacts annually.

Automotive 149

Automotive Contact Center Return on Investment ROI 149

CX University

APRIL 2, 2024

Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives? However, introducing a surprising twist to this narrative, LSEG Data & Analytics , a leading global provider of financial market data and infrastructure, forecasts a 6 to 6.7% increase in Dollar General’s sales for 2024, reaching $40.33

Strategy 52

Strategy Financial Leadership Apparel 52

TechSee

MARCH 4, 2024

However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor? What is the ROI of Generative AI in CX? However, even at this early stage, there is a clear ROI.

ROI 109

ROI Financial Net Promoter Score Effort Score 109

Feedbackly

SEPTEMBER 26, 2023

Measuring Emotional ROI With emotional experience being the way forward in CX, EVI® will introduce a new dimension of measuring ROI. EVI® results can also be correlated with other organizational and financial data to determine how emotions affect customer purchases and thereby affect business revenue.

Management 98

Management ROI Touchpoint Comparison 98

BirdEye

APRIL 4, 2023

Does financial planning and budgeting for your business seem daunting? Financial control and planning play a significant role in business success, and are closely linked. Business budget templates can come in handy in the beginning of your financial journey to get you started up on the right path. You’re not alone.

Financial 98

Financial Resources Sales Insurance 98

ECXO

JUNE 13, 2023

This would enable not only marketing, but sales, service and support to engage customers at relevant times along their customer journey. What’s the ROI for real-time marketing? The financial metrics are there, too, with companies reporting sales growth and additional revenue. The full Report is available HERE.

Marketing 133

Marketing Analytics Government Survey 133

Magellan Solutions

MARCH 30, 2020

Closing a sale is perhaps the most difficult part of the sales process. Many businesses have learned the value of sales strategies. To close deals faster, it usually boils down to using closing techniques to seal a sales deal. The tactics of selling are crucial to any sales strategy. Sales Agent: I see.

Sales 52

Sales CRM Strategy Hospitality 52

ClearAction

MAY 18, 2017

5 Radical Changes to VoC of the Future for ROI Maturity optimizecx. Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth). It’s kind of the reverse of a lost-sale-analysis.

ROI 54

ROI Feedback Survey Financial 54

ClearAction

JANUARY 8, 2024

Longer sales cycles due to distrust. 24 Ways to Boost 2024 CX ROI. Senior Leadership Team ) Link customer outcomes to financial outcomes in every sentence referencing money or objectives. ” This reaction is essential for generating CX ROI. Business as usual is not ROI-generating! Why does this drive growth?

Customer Centricity 62

Customer Centricity ROI Policies Chief Customer Officer 62

Thematic

APRIL 17, 2024

Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Magellan Solutions

AUGUST 10, 2017

One of these benefits is an increase in your sales and profits. Employing or outsourcing experienced appointment setters benefits your business because they possess the knowledge, skills, and experience that will contribute to your sales growth. A valuable part of an organized sales process. Contact us now!

Sales 64

Sales ROI Financial Consumers 64

ClearAction

DECEMBER 5, 2023

Likewise, for financial growth from customer experience (CX), it’s best to focus on these 4 CX metrics: CX-inspired growth CX-inspired performance CX-inspired strategies CX-inspired efficiencies These 4 metrics synchronize your value proposition and what customers get. Connect every financial outcome to customer outcomes.

Metrics 62

Metrics Effort Score ROI Policies 62