InMoment XI

OCTOBER 10, 2023

In today’s competitive business landscape, understanding customer service metrics is paramount. These metrics not only gauge the effectiveness of your customer service initiatives but also shape your overall business strategy and customer experience. What Exactly Are Customer Service Metrics?

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only.

Roadmap 52

Roadmap Metrics Government Tips 52

Lithium

NOVEMBER 1, 2022

Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku brings a wealth of knowledge around how closely related the learning experience, and the community experiences are. They can also create significant value.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Gainsight

OCTOBER 17, 2019

Nothing quantifiable—highlights in releases, roadmaps, tradeoffs. The trick is to whittle your presentation down to the important metrics that impact growth and revenue. From a board member’s perspective, it’s hard to provide feedback other than “great job” if parts of the agenda aren’t quantified. Recurring KPIs for Product.

Metrics 45

Metrics Meeting NPS Effort Score 45

CSM Magazine

NOVEMBER 28, 2022

To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter. 5) Measure KPI.

Software 52

Software Customer Service Marketing How To 52

Gainsight

AUGUST 6, 2021

Within your organization, customer feedback is likely being funneled across different functions—product, marketing, sales, customer success, etc. When gathering these insights, be sure to build a framework around capturing high-quality feedback to get a clear understanding of the customer’s problem.

Customer Success 52

Customer Success Roadmap How To Feedback 52

ClientSuccess

NOVEMBER 22, 2021

Surveys are a great way to collect customer sentiment and feedback throughout their journey for multiple reasons, the most significant being that they provide a distanced (aka not face-to-face) channel to deliver straightforward, unbiased input. Voice of Customer. eBook: 5 Ways To Surprise & Delight Your Customers.

Marketing 52

Marketing NPS Voice of Customer Effort Score 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. The Tester Engagement Pocket Map.

eBook 75

eBook Case Study ROI Roadmap 75

Gainsight

JULY 26, 2022

This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . With product usage data in place , you’ll have the ability to see macro-level and micro-level product metrics that could in-turn trigger timely customer communications and CTAs.

NPS 59

NPS Effort Score Training Roadmap 59

Lithium

MAY 4, 2021

Building and Integrating Custom Metrics [Video/Blog] : In this short tutorial, I’ll show you when it would be useful to build custom metrics, how to create them and how to integrate them into your dashboard. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Apple iOS 14.5

Conference 52

Conference Analytics Social Media Roadmap 52

Kustomer

JUNE 1, 2021

I’ll walk you through the recent improvements we’ve made to our customer support, in addition to what is on the roadmap. What kind of feedback are we getting from our clients on our performance? First we set up custom reporting and rolled out team metrics. Feedback from our clients has been phenomenal.

Training 98

Training Roadmap B2B Feedback 98

ChurnZero

OCTOBER 28, 2022

To get the rest of our findings, watch our webinar, 2022 Customer Success Study results revealed , in which our expert panel offers their take on the big trends, triumphs, and gaps across the industry. In the scaled model, we now have a monthly webinar on that topic, and we invite as many people as we can to it.

Customer Success 52

Customer Success Chief Customer Officer Leadership Study 52

Wootric CX Blog

SEPTEMBER 2, 2020

Register for this webinar with Misti Cain! Regularly and prominently sharing customer feedback should be another priority. When planning campaigns, designing product roadmaps, or developing features for your customer, include user stories as told from your customers’ point of view. Want to launch an Advocacy program?

Net Promoter Score 59

Net Promoter Score Customer Centricity Effort Score Roadmap 59

ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Gather and prioritize product feedback all in one place. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

Amity

DECEMBER 7, 2016

Nothing speaks louder than metrics. • [Webinar Recording] How to Deliver Value and Avoid Frustration in Your Quarterly Business Reviews. If you were away this summer and missed our QBR webinar with CSM Practice - here's a recording you might want to check out! How to Analyze Customer Feedback and Make it Actionable.

How To 48

How To Roadmap Tips Feedback 48

Totango

JANUARY 7, 2020

Such goals need to be specific and might include the time taken to meet implementation timelines, the percentage of license utilization, and other metrics to ensure the organization delivers a great experience for new customers. Feedback can then be used to refine standard onboarding processes. . Continue to Offer Customer Training.

How To 72

How To Roadmap Meeting Customers 72

ChurnZero

APRIL 26, 2019

A successful HR manager leverages metrics to forecast, track and report on new employee onboarding. As a Customer Success leader, metrics are nothing new – they dictate the long-term goals and performance of your team. Even if you lack an HR team, consider what metrics can be applied to a newly onboarded employee.

Tips 58

Tips Metrics Customer Success Training 58

inmoment

JUNE 1, 2020

In the new ‘empathy economy’, the secret weapon lies within your customer feedback and your brand’s ability to turn those insights into action as quickly as possible. Customer Feedback is Crucial in the Empathy Economy . These kinds of actionable insights will inform your business roadmap and propel your brand forward.

Customer Experience 69

Customer Experience Analytics Survey Feedback 69

Gainsight

FEBRUARY 20, 2019

Depending upon your company’s product roadmap, you might be shipping and refining new product updates monthly, weekly, or even daily. Scalable, effective product experience execution requires alignment across roles with metrics that hold each stakeholder accountable. Sign up for a demo today. SCHEDULE A DEMO.

Roadmap 45

Roadmap Measurement Training Customer Success 45

ChurnZero

JULY 12, 2019

Successful applications can easily prove the value they provide (from the onboarding phase on), keep reminding users of what they’ve achieved and how their situation has improved while accessing a particular service, and lead customers to success by effectively impacting metrics and KPIs. Your roadmap can partially influence that.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

SmartKarrot

OCTOBER 19, 2022

Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Partner with the product and editorial teams to relay feedback and develop existing and new features that will drive stickiness. Supervise space utilization performance against the client’s success metrics and provide recommendations to optimize.

Customer Success 19

Customer Success Roadmap Banking Training 19

Wootric CX Blog

DECEMBER 9, 2020

During the webinar, he laid out planning elements you need to consider when building your CX program. It would gather NPS, CSAT, and Customer Effort Score (CES) feedback from all relevant customer touchpoints, analyze that feedback and turn it into an actionable experience strategy. . Structure for success. Define the program.

Banking 52

Banking How To Effort Score Culture 52

SurveySensum

OCTOBER 5, 2020

It will tell you at what different stages you should launch customer surveys to collect feedback. . At what touchpoints and milestones should you launch feedback surveys? What is the type of feedback questions you should ask at each milestone? Take a website feedback survey . You implement the product and onboard them.

Customer Journeys 52

Customer Journeys B2B Survey Net Promoter Score 52

SmartKarrot

SEPTEMBER 3, 2021

Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform. Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls. Represent the voice of Restocq’s customers and influence product development roadmap. Manage a group of APS clients.

Customer Success 19

Customer Success Roadmap Case Study Training 19

SmartKarrot

JANUARY 7, 2022

Create a company-wide culture of Customer Success through cross-departmental collaboration (marketing programs, product roadmaps, financial forecasting). Collaborate with team members to develop key metrics, including engagement, member feedback, and cost savings, to help predict and improve customer retention and expansion.

Customer Success 19

Customer Success Roadmap Consulting Customer Satisfaction 19

CSM Practice

JANUARY 1, 2017

The Customer Success Manager’s role is expected to proactively reach out to customers, develop a relationship and use the SaaS usage metrics available to watch for movements in customer health. The challenge was to find a metric that we can track and show the client that without our product.

Customer Success 58

Customer Success Metrics e-support Customers 58

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback How To Analysis e-support 111

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Give your customers the accurate responses they want while opening up more opportunities for customer satisfaction, loyalty, and positive “voice of the customer” feedback. Communities.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Amity

OCTOBER 12, 2017

Creating a standardized onboarding process for new team members that is metrics driven. Best practice webinars. Cross-functional initiatives such as CS/Product collaboration on the product roadmap. You should have metrics established for each and every stage and be constantly reviewing them. Compensation.

Customer Success 61

Customer Success Customer Journeys Net Promoter Score Effort Score 61

ClientSuccess

AUGUST 27, 2019

Once this is understood, I’d recommend speaking with customers to collect feedback about what success actually looks like. Coupled with the overall customer experience, it makes sense to implement a customer health program and look at the key metrics that drive a customer’s success. Ultimate Guide to SaaS Customer Success Metrics.

Software 40

Software Customer Success Culture Customers 40

Amity

JANUARY 30, 2019

They are the advocates of your customer base and provide critical feedback on your product, service and industry trends. Training could be delivered live, via recorded webinars, onsite or in a combination of these ways. A team of Customer Success Managers can be one of the most important considerations and impactful hires.

Customer Success 61

Customer Success Customer Journeys Customers Training 61

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Identify product feedback from customers, spotting trends and surfacing to help shape the product roadmap. Meet productivity metrics and quality standards in client engagement.

Customer Success 10

Customer Success Roadmap ROI Customers 10

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Kayako

NOVEMBER 11, 2015

At each stage I’ll show what metrics to measure and how you can improve conversion rates. MQLs could be outbound calling databases or inbound leads gathered through your website, either through trial requests or registrations to access content such as webinars or whitepapers. Establishing an evaluation roadmap.

Sales 72

Sales Trends Roadmap Measurement 72

Amity

OCTOBER 12, 2017

Creating a standardized onboarding process for new team members that is metrics driven. Best practice webinars. Cross-functional initiatives such as CS/Product collaboration on the product roadmap. You should have metrics established for each and every stage and be constantly reviewing them. Compensation.

Customer Success 49

Customer Success Customer Journeys Net Promoter Score Effort Score 49

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. Prospects like them should be given case studies, tutorials, webinars, demos, etc. A detailed plan created to launch a product to the market is called a go-to marketing strategy.

Strategy 52

Strategy Marketing Advertising Airlines 52