Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Driving change from Voice of Customer feedback is a game changer in customer experience management.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Journey Managers. Why is it a journey manager , and not a director?

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Journey Managers. Why is it a journey manager , and not a director?

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Feedbackly

JANUARY 18, 2024

Właściwe zarządzanie doświadczeniami klientów (Customer Experience Management) to przewaga konkurencyjna dla firm, umożliwiająca długoterminowy sukces. Dlatego organizujemy ten webinar. Webinar poprowadzi Justyna Jakubczyk , Strateżka i konsultantka CX oraz właścicielka CX House.

NPS 59

NPS Insurance Feedback Customer Experience Management 59

InMoment XI

AUGUST 18, 2022

You need to craft a strategy that enables you to use customer and employee feedback to take action in strategic areas that actually improve the experience and map to business value. In order to completely transform your experience program, you need to focus on three key processes: organization, action planning and project management.

ROI 557

ROI Customer Experience Effort Score Financial 557

CloudCherry

OCTOBER 10, 2018

There’s a big gap that exists between asking customers for feedback and then taking relevant action. The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. That’s just not good enough. says Bruce Temkin.

CEM 150

CEM Analytics Survey Groups 150

CloudCherry

OCTOBER 10, 2018

There’s a big gap that exists between asking customers for feedback and then taking relevant action. The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. That’s just not good enough. says Bruce Temkin.

CEM 150

CEM Analytics Survey Groups 150

Feedbackly

APRIL 12, 2023

Join our webinar with Zendesk to learn how companies can build stronger customer relationships and drive growth with the help of customer emotion data! To help our customers and friends stay ahead of the competition, we’re thrilled to announce our upcoming webinar collaboration with Zendesk , an award-winning customer service software.

Measurement 52

Measurement Government Feedback Trends 52

Lumoa

NOVEMBER 3, 2022

This lets you make note of specific feedback, track who is taking actions on it, and get alerted if important feedback comes in. We recently had a webinar hosted by That Cool Man Garen, where he covers the Lumoa Integrations Hub and how it can be used to pull over your own data, your competitors data, and own the market!

Analytics 208

Analytics Knowledge Base Analysis Feedback 208

Experience Investigators by 360Connext

MAY 11, 2021

When leaders say this, what they really mean is, “We’re just getting started with customer experience management.” ” What is Customer Experience Management? Great customer experiences are the result of focused, intentional Customer Experience Management. What does Customer Experience Management Require?

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

Feedbackly

OCTOBER 12, 2022

To help you develop your Emotional Experience program further or to help you get started with it, we have put together this Q&A webinar. Marketing Manager at Feedbackly. During her career, she has also led a startup intending to change the world of customer feedback collection – CX has always been in her heart.

Handbook 98

Handbook B2C Feedback Measurement 98

AskNicely

AUGUST 17, 2018

Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. Obsession expressed through actioning customer feedback. It also means an internal culture shift toward paying attention to real-time customer feedback.

Competitive Advantage 150

Competitive Advantage Feedback Net Promoter Score NPS 150

Genroe

OCTOBER 17, 2023

About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations. The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?

Net Promoter Score 52

Net Promoter Score NPS Report Analysis 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 98

Chief Customer Officer B2B Leadership Customer Success 98

Happy or Not

NOVEMBER 26, 2019

The post WEBINAR: The Art of Instant Feedback in Facilities Management appeared first on HappyOrNot.

Feedback 52

Feedback Management 52

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Analytics 208

Analytics How To Analysis Feedback 208

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

How To 208

How To Analysis Feedback Innovation 208

CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. He is a managing partner at Temkin Group. Enterprise intelligence, not customer feedback. Customer feedback will always exist. Get a free demo.

Customer Insights 150

Customer Insights Analytics Airlines Feedback 150

NICE inContact

JULY 30, 2019

Collecting quality customer feedback is great, but how can you ensure that it’s actionable for your business? Find the right balance for your customers to deliver helpful feedback. The best way to encourage quality customer feedback is to make it obvious that you are listening and then doing something about what you hear.

Feedback 138

Feedback Contact Center Tips Survey 138

ECXO

JUNE 7, 2023

Join us by subscribing to this exceptional webinar via the following Zoom link: [link] Additionally, we invite you to become a valued member of the open-access CX professional Business Network by clicking here: [link]. Robert has extensive experience as a CRM campaign manager and has taken CRM into the cloud.

Customer Experience 80

Customer Experience Engagement Chief Customer Officer CRM 80

Playvox

FEBRUARY 6, 2024

It’s often the continuous improvement or quality management (QM) piece where contact centers struggle. In an era of agent turnover, budget cuts, and fleeting customer loyalty, it’s useful to explore the evolution of quality management from its traditional, compliance-focused roots to a modern, customer-centric approach.

Customer Centricity 83

Customer Centricity Contact Center Management Customer Satisfaction 83

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

Tools 52

Tools Feedback Analysis Survey 52

PeopleMetrics

FEBRUARY 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview. is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform.

Roadmap 108

Roadmap Management CEM Software 108

Feedbackly

OCTOBER 20, 2022

With multi-channel survey distribution, visual survey customization, and offline data gathering, these platforms offer users a streamlined service to manage feedback collection. Feedbackly specializes in experience for high-volume retail and service and offers physical terminals to gather feedback in-store. Functionality.

Feedback 75

Feedback Software Multi-Channel NPS 75

Lumoa

APRIL 17, 2022

Recent webinars! We had two fabulous webinars recently that showcased the basics of Lumoa, if you were looking for a refresher: Hosted by CS manage Essi in Finnish Hosted by CS manager Laura in English The post Product News – April 2022 appeared first on Lumoa.

Competitive Advantage 208

Competitive Advantage Data Survey Feedback 208

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

B2B 52

B2B Analysis Customer Success B2C 52

InMoment XI

OCTOBER 28, 2021

Let’s Take a Closer Look at Revenue Management/ Pricing. The one supporting function that I’d like to consider in terms of the role it can play in the overall customer experience is Revenue Management or Pricing. As Mr. Carlzon suggested, there are also supporting functions that are in service to those who serve the customer.

CRM 493

CRM Airlines Government ROI 493

Kayako

SEPTEMBER 10, 2015

Ex-Googler and founder of UserChamp Morten Lundsby is joining us for a webinar on Thursday 17 September. Morten is an expert in user experience and user insights, and during the course of the webinar he will be showing us how valuable information can be gathered from customer conversations that can help teams other than just support.

Data 120

Data How To Feedback User Experience 120

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

Tools 52

Tools Feedback Analysis Survey 52

InMoment XI

JULY 4, 2022

You need to be measuring and managing customer journeys , not just transactional data, so that you can improve on the customer experience as a whole. Internal Data: Most businesses will have a strong customer relationship management system (CRM) that will store all customer and behavioral data. 3: Holistic View.

ROI 493

ROI Return on Investment Social Media Survey 493

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer B2B Leadership Customer Success 52

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. Telcos should also go the extra mile in seeking qualitative feedback.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

Kayako

JUNE 23, 2016

We live in an age where customers expect to be able to give their feedback on everything almost instantly. So, it’s important to collect useful feedback from your customers to ensure they feel valued and also action their comments. Why your company needs customer feedback. Understand your feedback.

Feedback 127

Feedback How To Social Media Measurement 127

Kayako

JUNE 23, 2016

We live in an age where customers expect to be able to give their feedback on everything almost instantly. So, it’s important to collect useful feedback from your customers to ensure they feel valued and also action their comments. Why your company needs customer feedback. Understand your feedback.

Feedback 125

Feedback How To Social Media Measurement 125