Feedback Interaction Social Media White Paper 
InMoment XI
AUGUST 3, 2023
While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. Moreover, unstructured data analytics offers a holistic view of the customer journey , capturing the entire spectrum of interactions across various touchpoints.
ShepHyken
NOVEMBER 24, 2017
This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service. If you’re not monitoring what customers are saying about you and your company on social media, what are you waiting for?! – Shep Hyken. Put Great Care into Each Interaction.
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ShepHyken
MARCH 31, 2018
Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.
Kayako
MAY 13, 2022
In recent years, the rise of social media put the customer in charge of the brand conversation. Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Customer Community: an online space where customers can share feedback, ideas, reviews, and advice.
CloudCherry
JANUARY 22, 2020
A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Failure to capture unstructured and unsolicited feedback. Not Interpreting Feedback. At times, refocusing your efforts may be the best course of action.
InMoment XI
APRIL 26, 2022
How do they feel about your company’s social media presence? Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. But one major con of paper surveys is that they can be pricier. In-Person Surveys.
Qualtrics
MAY 22, 2019
In an age when many consumers grew up using smart phones and social media, it is becoming increasingly important to use social media in your customer experience efforts. In order to create an extensive overall customer and brand experience , companies must utilize customer service best practices in social media.
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