CSM Magazine

OCTOBER 4, 2024

The casino industry is one of excitement, entertainment, and creating an unforgettable experience for its guests. The basis of customer loyalty, as portrayed in New Jersey’s casino facilities, is not just limited to games and rooms; personal experience and modern amenities with excellent customer service are also prominent.

Customer Satisfaction 52

Customer Satisfaction Entertainment Loyalty Programs Hotels 52

ShepHyken

OCTOBER 20, 2024

How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty. Anything less than meeting those higher expectations results in reduced loyalty.

Customer Service 73

Customer Service Customer Centricity Entertainment Airlines 73

Currency Alliance

OCTOBER 12, 2020

That type of simple recognition goes a great way in building loyalty with customers. This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Happy or Not

FEBRUARY 26, 2024

Building genuine customer loyalty that keeps customers engaged and supports your marketing efforts is about the emotional connection that encourages customers to return repeatedly. For example, host themed nights, let live music into their palates, and spark laughter with interactive entertainment.

Loyalty 36

Loyalty Industry Loyalty Programs Social Media 36

Optimove

JULY 31, 2024

Lydiane Andry , Senior CRM Manager at Betway, provider of innovative sports entertainment, e-sports, and other gambling products. Zero-party data, which customers willingly provide, such as through surveys, is a reliable source. Marcel Martins , Head of Digital at Grupo Soma, a leader in the Brazilian fashion industry.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59

Optimove

SEPTEMBER 16, 2024

By adopting these proven tactics, you can boost player engagement, attract younger audiences, and build stronger loyalty—essential for thriving in today’s evolving market. Send out personalized promotions to boost loyalty. Implement gamification and loyalty programs for deeper player engagement. lotteries can learn: U.S.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

Maru Group

AUGUST 4, 2022

By Maru Entertainment & Technology | August 4, 2022. Whilst subscription rates remain low for the various cloud services, exclusive research from Maru’s Entertainment and Technology group suggests that the industry is set for serious expansion over the next few years.

Entertainment 76

Entertainment Comparison Loyalty Groups 76

SurveySensum

JULY 15, 2024

Securing 13th rank globally in the media and entertainment industry is also compelling. Gauge your employee satisfaction and performance by customizing SurveySensum’s readymade pulse survey template for free. To keep themselves updated and well-maintained they launch NPS surveys regularly. use time and resources efficiently.

NPS 52

NPS Customer Retention Net Promoter Score Entertainment 52

Horizon CX

DECEMBER 1, 2023

By tailoring its services to meet and exceed customer expectations, Amazon has secured customer loyalty, driving market share growth, and enhancing its overall strategic position. Strategic Milestone: Apple’s success in customer experience contributes to its strategic milestone of brand loyalty.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

inmoment

SEPTEMBER 19, 2019

Unfortunately, typical survey approaches cannot capture the emotion that makes these experiences memorable. In my experience, providing surveys with open-ended questions, reading comments and analyzing the common themes therein are an effective means of identifying today’s drawbacks and successes.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

C3Centricity

OCTOBER 22, 2020

In the Janrain report “Brand Trust Survey” 48% of US internet users try to buy exclusively from companies they trust to protect their personal data. More than three out of five consumers say retail technologies have improved their shopping experiences, according to a survey by the National Retail Federation.

Retail 311

Retail Advertising Course Survey 311

ShepHyken

MARCH 14, 2022

The New Reality of Loyalty: Consumers Want Brands To Earn It by PRNewsWire. MarTech Cube) Amid ever-rising consumer expectations, supply chain disruptions, and less access to third-party data, Yotpo’s annual State of Brand Loyalty survey reveals just how hard brands have to work to earn loyalty that drives positive business outcomes.

Customer Journeys 73

Customer Journeys Customer Service Call Center Entertainment 73

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. These are just a few customer-centric benefits that not only build brand equity, but also reinforce brand loyalty. Digital is dominating and will continue to fuel CX.

Consumers 98

Consumers Entertainment Fashion Ecommerce 98

Second to None

JULY 5, 2024

As a result, sectors like retail, hospitality, and entertainment are feeling the impact. Consumers have an abundance of choices and delivering exceptional customer experiences is crtical for businesses seeking to retain market share and foster customer loyalty. The cost of essential items is going up.

Consumers 71

Consumers How To Social Media Omni-Channel 71

CSM Magazine

APRIL 25, 2024

Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Tailored products and services, based on these insights, can significantly enhance customer satisfaction and loyalty. Stay Ahead With Market Research Regular market research is vital.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Second to None

JULY 5, 2024

As a result, sectors like retail, hospitality, and entertainment are feeling the impact. Consumers have an abundance of choices and delivering exceptional customer experiences is crtical for businesses seeking to retain market share and foster customer loyalty. The cost of essential items is going up.

Consumers 62

Consumers How To Social Media Touchpoint 62

Second to None

JULY 5, 2024

As a result, sectors like retail, hospitality, and entertainment are feeling the impact. Consumers have an abundance of choices and delivering exceptional customer experiences is crtical for businesses seeking to retain market share and foster customer loyalty. The cost of essential items is going up.

Consumers 62

Consumers How To Social Media Omni-Channel 62

C3Centricity

MAY 25, 2020

A 2015 Capgemini and EMC study called “Big & Fast Data: The rise of Insight-Driven Business” showed that: 56% of the 1,000 senior decision makers surveyed claim that their investment in big data over the next three years will exceed past investment in information management.

Technology 223

Technology Analysis Data Consumers 223

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

BirdEye

MARCH 15, 2024

In a recent survey conducted by Birdeye, we discovered that 36% of respondents consider YouTube the most crucial social media platform for establishing their online presence. Posting in the evening can catch the attention of both students and professionals seeking entertainment. Doing this leads to increased loyalty and engagement.

Social Media 69

Social Media Entertainment Video Insurance 69

DCX

JUNE 16, 2024

When you browse through the in-flight entertainment options, you'll see ads tailored just for you. This webinar is based on Everest Group’s survey of organizations with over $500 million in revenues. This makes the brand stand out and helps build stronger emotional connections and loyalty.

Airlines 52

Airlines Advertising Transportation Entertainment 52

C3Centricity

MARCH 15, 2018

A 2015 Capgemini and EMC study called “Big & Fast Data: The rise of Insight-Driven Business” showed that: 56% of the 1,000 senior decision makers surveyed claim that their investment in big data over the next three years will exceed past investment in information management.

Data 268

Data Retail Analysis Analytics 268

SurveySensum

FEBRUARY 7, 2024

You can accomplish this by asking your audience directly for input through surveys and polls. Establish a two-way street of communication by encouraging open dialogue through comments, polls, and surveys. This not only deepens the emotional connection but also cultivates loyalty and collaboration. How to do it? How To Do It?

Connections 52

Connections Social Media Survey Feedback 52

CX University

FEBRUARY 1, 2023

If you are already acquainted with the importance of the Net Promoter Score (NPS), you will know that it is a strong indicator of customer loyalty and satisfaction. NPS is based on a simple survey question, “How likely is it that you would recommend this to a friend or colleague?” Survey respondents rate from 0 to 10.

NPS 59

NPS Net Promoter Score Entertainment Comparison 59

Alida

OCTOBER 27, 2017

Overall, 66 percent of those surveyed by Consumer View said they go to stores because that’s how they prefer to shop. In-store inventory innovation secures customer loyalty. Supply chain innovation not only helps Walmart lower costs, but enhances the customer experience to cement customer loyalty.

Retail 154

Retail Examples e-support Entertainment 154

SurveySensum

MARCH 17, 2023

Possession of mobility is changing & moving towards the best service and shareability Accenture surveyed 7.5K According to a survey conducted by McKinsey & Company , 53% of customers consider a better service experience to be more influential than the actual purchase experience in the entire customer journey.

Automotive 52

Automotive Trends Industry Customer Experience 52

SurveySensum

JULY 4, 2023

Your business is doing great and after a while, you decided to do a survey to find out ways to improve your product and services and found out that many of your customers are looking for some vegan and gluten-free options for cookies and some plant-based milk options for coffees. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

Your business is doing great and after a while, you decided to do a survey to find out ways to improve your product and services and found out that many of your customers are looking for some vegan and gluten-free options for cookies and some plant-based milk options for coffees. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

ShepHyken

AUGUST 14, 2020

Replying to comments can help in increasing customer loyalty towards the brand. Content can be designed to raise revenue, sell products, educate, or entertain the consumers. The same study highlighted that 73% of customers worldwide love to watch videos on social media that are entertaining. #3. Post-sale monitoring.

Tips 129

Tips Customer Experience Social Media Insurance 129

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Build patient loyalty: Marketing reinforces your expertise and the value you provide. Table of contents Why do chiropractors need marketing?

Marketing 59

Marketing Social Media How To Healthcare 59

BirdEye

OCTOBER 16, 2020

While responding to positive reviews is a great way to show appreciation and build loyalty, responding to negative reviews shows that your team is dedicated to customer service in all circumstances. Magazines in waiting often are not enough to keep customers entertained. Send customer surveys. Improve your waiting area.

Strategy 98

Strategy Customer Experience eBook Tips 98

Customer Guru

MARCH 7, 2018

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. About BookMyShow. What matters, however, is a company’s commitment to do so.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Power survey that says 67% of consumers have used social media to resolve customer service issues. More Than One-Third Of Shoppers Would Pay For Enhanced Loyalty Programs by Marie Griffin.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience How To Social Media 52

SurveySensum

SEPTEMBER 21, 2023

In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Note: A higher CRR typically indicates customer loyalty , trust, and a strong value proposition, while a lower one suggests potential churn and the need for enhanced customer engagement and service quality. So, how to do it?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

BirdEye

MAY 13, 2024

Audience insights tools help businesses go beyond the basic demographics and explore aspects like customer buying behavior, interests, brand loyalty, content preferences, and values, to name a few. Collect and analyze customer feedback using review management tools, survey builders, feedback management systems, and social listening tools.

Tools 65

Tools Social Media Multi-Channel Advertising 65