One Millimeter Mindset

JANUARY 21, 2021

The object is to justify investment in the project (or sale) based on anticipated outcomes. Which is what you and I address, together, in my keynotes, workshops and mastermind program s. Searching for a one-on-one catalyst for professional innovation and cross-functional leadership? Easy- peasy.

Leadership 81

Leadership Return on Investment Innovation Groups 81

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. People are craving experiences or services through programs that actually make a difference.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. That’s the magic of employee satisfaction. Satisfied employees are more motivated and engaged in their work.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

ECXO

APRIL 26, 2023

The partnership is critical to creating a seamless and consistent customer and employee experience across all touchpoints. Successful CDOs understand how customers experience products and services and are relentless in working out how to improve them. The centre has won several awards for its innovative designs.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

Customer Guru

AUGUST 8, 2018

She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Arie Goldshlager Follow @ariegoldshlager.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

Customer Guru

AUGUST 21, 2018

Michelli is an internationally sought-after speaker, New York Times bestselling author of business books “The Starbucks Experience”, “The New Gold Standard”, “Prescription for Excellence”, and “Driven to Delight”, and an organizational consultant. Michel’s energy is infectious and his views on customer experience an eye opener.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Quadient

JULY 25, 2022

The goal is to visualize the customer’s actual experience and to use an understanding of their perspective to identify opportunities to implement changes that will better satisfy the customer’s needs and wants. Future state maps are driven by creativity and innovation rather than data.

Customer Journeys 52

Customer Journeys Examples Touchpoint Case Study 52

ShepHyken

JUNE 5, 2023

To them, it’s nothing sales can’t smooth over with a steak dinner and a $300 bottle of wine. How ChatGPT Will Enhance Retail Customer Experience by Judy Mottl (Retail Customer Experience) Unless one has been living under a rock the big buzzword of customer experience, seen everywhere and anywhere, is now ChatGPT.

Customer Service 15

Customer Service Retail Touchpoint Comparison 15

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Colin Shaw. Guneet Singh. Jeannie Walters. Joey Coleman.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

ShepHyken

OCTOBER 16, 2023

It includes the entire experience, from initial contact to final sale and beyond. Now, brands are taking notes and working on innovating and devising products and services that customers believe in. How Do Your Customers Experience Your Company Culture? EX design is one of the fastest-growing HR initiatives today.

Customer Service 12

Customer Service Self Service Customer Centricity Culture 12

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SmartKarrot

AUGUST 16, 2021

The magic of customer experience has enveloped us with its virtues and values. That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. CX EMEA should be your go-to customer experience conference this year. Customer Experience Asia Week.

Conference 11

Conference Customer Experience B2B Case Study 11

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

One Millimeter Mindset

MARCH 14, 2019

In addition, they run the risk of negative employee experience and potentially, burnout. Today we discuss a short debrief from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Or instead, on eliminating waste, reducing downtime and increasing efficiency, moving forward?

Communication 64

Communication Customer Retention Innovation Industry 64

One Millimeter Mindset

FEBRUARY 7, 2019

But also, your employee experience. Often, the aggregated knowledge, experience and human capital value residing in each of these generations remains siloed: by age, education and pay grade. Identify who your order-takers or innovators are. So, what do your silos look like? How about manual workers or knowledge workers?

Customer Retention 64

Customer Retention Communication Leadership Strategy 64

One Millimeter Mindset

MAY 30, 2019

When these stakeholders become part of your pre- and post-sale customer success and retention team, everyone’s insights change because priorities are expanded. Plus, your expanded team starts to comprehend how their actions and outcomes impact other stakeholder experiences. Not only that. Everyone gets a whole lot smarter. Contact me.

Communication 61

Communication Feedback Employee Experience Customer Success 61

One Millimeter Mindset

MAY 6, 2019

Babette Ten Haken’s One Millimeter Mindset® Storytelling for STEM Professionals and Left Brain Thinkers speaking programs and workshops are created for organizations and associations, like yours, who want to catalyze professional innovation, employee success and customer retention.

Meeting 13

Meeting Communication Customer Retention Groups 13

One Millimeter Mindset

JANUARY 23, 2019

Ponder how aggregated employee experiences translate into better serving your customers. Why continue to gamble with how both employees and customers experience your organization’s and association’s status quo? Planning your next corporate or association meeting?

Strategy 61

Strategy Customer Experience Customer Retention Policies 61

One Millimeter Mindset

MAY 20, 2019

First, how you think about issues, problems, challenges and innovation reflects your information resources. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Where do you get your information? Then take the next steps, Today.

Communication 69

Communication Social Media Resources Leadership 69

One Millimeter Mindset

MARCH 4, 2019

And moves beyond being classified as either innovator or order-taker. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. When that happens, and some of us have been part of these types of teams, everyone takes their seat at the table. Knowledge worker or manual worker.

Exercises 70

Exercises Communication Industry Innovation 70

ClearAction

AUGUST 6, 2019

Customer insights from CRM and the Sales team inform the rest of Marketing about what customers want to know and learn about. Product Marketing: Voice-of-the-customer data from new and existing customers guide innovation with product and development teams. Employee experience is designed to improve customer experience.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

One Millimeter Mindset

APRIL 2, 2020

What is the long-term impact on level of engagement and innovation? Are the virtual experiences created anything similar to same-old? How receptive will they be to engaging, collaborating and innovating together at the next meeting? Based on their experiences, together, at this meeting. Contact me here.

Meeting 80

Meeting Innovation Communication Interaction 80

One Millimeter Mindset

FEBRUARY 4, 2019

Because the function of storytelling is perceived as a “necessary and nice to have” element of sales and marketing. But not an element which truly reflects how employees communicate with each other and with customers. Experience based storytelling tells the real story behind the story: collaboration. is available on Amazon.com.

Customer Experience 12

Customer Experience Guidelines Resources Customer Retention 12

One Millimeter Mindset

FEBRUARY 20, 2019

As a result, customer-focused outcomes are less innovative and nimble in helping customers meet the needs of their own current and future customers. When leveraging internal stakeholder experience, focus on professional fulfillment rather than workplace enjoyment. Instead of developing into “far more than.”

Customer Experience 14

Customer Experience Communication Groups Strategy 14

SmartKarrot

JULY 27, 2020

The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. a customer experience strategy consulting firm. It is worth giving a dive in. Chief Customer Officer 2.0:

Resources 10

Resources Customer Success Chief Customer Officer Customer Retention 10

Michel Falcon Experience

MARCH 12, 2019

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? Are you content with your customer experience? ” That company now just $400 million a year in sales, system wide, across the globe. But then in 2016, I realized “I’m bored.”

Culture 12

Culture Employee Engagement Company Engagement 12