InteractionMetrics
JUNE 6, 2023
Empathy is trendy. Qualtrics XM Institute [i] has declared 2023 the Year of Empathy, and Forbes Magazine calls empathy the “most important leadership skill” [ii] Because of this, customer service staff are receiving customer empathy training in droves. Paul Bloom, professor emeritus of psychology at Yale University, presents solid evidence that empathy can be counterproductive, even harmful, in many scenarios.
Experience Investigators by 360Connext
JUNE 6, 2023
❔"I find myself in operations, and I keep helping other departments with their CX. I'm looking to join another company where their CX strategy isn't that solid yet, and I want to place myself in a position to run that for them. I've learned a lot, and I know I can learn a lot more. What's the bes.
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Comm100
JUNE 6, 2023
There is no doubt that higher education is facing a mental health crisis. A recent survey found that 50% of college students identified their mental health struggles as their top stressor in 2023. On top of this, 71% said they struggled with issues such as stress, anxiety and depression. The Department of Education has certainly recognized the gravity of the situation.
Bill Quiseng
JUNE 6, 2023
During the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. In this first week, I give you Principle One: Be the Customer. “Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!” Tom Peters. Did you know that FedEx delivery people never run.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Kustomer
JUNE 6, 2023
Money fuels the finance industry, but there would be none coming in without loyal clients to hand it over. Although cash may be the reason you’re in business, customers are the more important commodity when it comes to keeping that business afloat. Trust plays a huge role in finance and banking. When it comes to protecting, investing and being responsible for customers’ money, they need to trust in the financial services company.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Cyara
JUNE 6, 2023
Comprehensiveness and Completeness in the Reporting of your Telecom Infrastructure. There are two very important aspects to consider when it comes to the reporting of your telecom infrastructure: comprehensiveness and completeness.
Helpware
JUNE 6, 2023
An estimated 165 billion packages are shipped in the US every year. And that number is growing at a rate of about 20% year-over-year. One of the reasons is that more people are shopping online than ever before, with an estimated 80% of the US population ordering products online.
Adrian Swinscoe
JUNE 6, 2023
Today’s interview is with Tiffani Bova, the global customer growth and innovation evangelist at Salesforce, and the Wall Street Journal bestselling author of Growth IQ. Tiffani […] The post Why you should be adopting an Experience Mindset – Interview with Tiffani Bova of Salesforce first appeared on Adrian Swinscoe.
Thematic
JUNE 6, 2023
Hot on the heels of Feedback Summarization is Chart Exports - taking your ability to quickly share visualizations to the next level. We've heard from customers that they want to be able to share the impactful visuals in Thematic more widely. Previously, analysts have taken screenshots of charts and graphs, or manually exported the data so they can recreate the visuals for presentations.
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Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!
ReviewTrackers
JUNE 6, 2023
Hospitality review management is a crucial strategy for brands looking to build a positive reputation and attract new customers.
VDS
JUNE 6, 2023
In today’s digital age, contact centers play a vital role in delivering exceptional customer experiences. As businesses strive to meet evolving customer expectations, adopting a cloud contact center solution has become a strategic imperative. This workbook is designed to provide you with a step-by-step guide to navigate the process of purchasing a cloud contact center solution.
SmartMessage Blog
JUNE 6, 2023
The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. The fact that there is an uninterrupted and holistic communication flow in all marketing activities and the progress of the activities in the relevant line directly affects the prestige and reliability of the brand.
2020 Research
JUNE 6, 2023
Join Sago’s CEO Reed Cundiff and Scott Baker, EVP, Client Solutions, as they explore how making innovations—large and small—can improve the human experience throughout each step of a project’s lifecycle. Learn how to keep respondents engaged and delighted. Discover ways to build seamless execution. Perhaps most importantly, they will share how to deliver meaningful insights moments that resonate.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
West Monroe
JUNE 6, 2023
In this e-book, we dive deep into several distinct yet related trends in technology today: A rapidly changing innovation landscape The need for methodical, end-to-end due diligence The relationship between tech and customer trust The business risks of new workforce needs The rise of generative AI We contextualize our market data and research with our perspectives.
Pretium Solutions
JUNE 6, 2023
Scams are an unfortunate reality in our digital age – but reporting scams can help the problem As technology advances, so do the tactics scammers use to deceive their victims. In Australia, scams can take many forms, including phone calls, websites, and social media. It’s crucial to learn how to report these scams and protect yourself from potential losses.
West Monroe
JUNE 6, 2023
As long as technology continues its creep into every facet of our daily lives, customer expectations for organizations’ products, services, and experiences will continue to evolve. That’s why innovation is so critical. But the innovation landscape is changing fast—and not in linear fashion. Why? Because the digital age has amplified the speed and the scale of disruption, thanks to ongoing technological advancement—and things aren’t likely to slow down.
VDS
JUNE 6, 2023
In today’s digital age, contact centers play a vital role in delivering exceptional customer experiences. As businesses strive to meet evolving customer expectations, adopting a cloud contact center solution has become a strategic imperative. This workbook is designed to provide you with a step-by-step guide to navigate the process of purchasing a cloud contact center solution.
Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
Feedb
JUNE 6, 2023
New exciting feature! Our feedback platform has introduced a new feature for users to input their client’s birthdays. The platform enables the creation of automated messages or offers to send to clients on their special day. This feature offers a meaningful way for businesses to connect with their customers and can help build and maintain relationships.
Uplight
JUNE 6, 2023
Now in its second year, Uplight’s annual Customer Connect brings together a pioneering group of energy professionals committed to driving positive change in the energy landscape. The event highlights the importance of engaging customers, enhancing energy experiences, and accelerating the adoption of clean energy solutions. In just 36 hours, utilities from across the country (including, Read More The post 2nd Annual Uplight Customer Connect Goes Off with a Bang!
Lithium
JUNE 6, 2023
Hello Atlas members! Summer is coming up quick! We have lots of resources to help you give your customers the experience they are expecting from you. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only.
Blake Morgan
JUNE 6, 2023
Imagine having an expert makeup artist available whenever you have a question. That’s the reality for customers of some of the world’s leading beauty brands, thanks to an innovative digital strategy that combines technology and the human touch. Salima Popatia is the Chief Digital Officer at Orveon Global, the company behind some of the world’s most recognizable beauty brands: Laura Mercier, Bare Minerals, and Buxom.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Optimove
JUNE 6, 2023
Optimove is serious about providing the best, all-in-one Customer-Led Marketing solutions to any brand looking to grow the right way via their existing customers. But merely saying that is easy. Backing that up with steps that bring us and our clients closer to that goal is much harder. This is why we’re delighted to announce the addition of top-tier serial entrepreneur Stephan Dietrich to our Board of Directors as an independent, non-executive member.
Circular Edge
JUNE 6, 2023
Streamlining SOX Audits with eSignatures: A Case Study - Phibro Animal Health Introduction: For businesses operating in heavily regulated industries, compliance with laws and regulations is a crucial aspect of their operations. This is especially true for publicly traded companies that undergo quarterly SOX audits, which involve extensive documentation and sign-offs.
CX University
JUNE 6, 2023
In the wake of the Covid-19 pandemic, education has experienced a profound transformation, with online learning taking center stage. As professionals juggle their careers, personal lives, and the pursuit of higher education, earning graduate credits and degrees online has emerged as a convenient and flexible option. This article explores the advantages of online education for busy professionals, highlighting the evolution of education since Covid-19 and emphasizing the importance of finding the
Brandwatch CX
JUNE 6, 2023
Here are some of the best Pride Month brand campaigns from the past few years and why they work.
Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group
As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX
Forrester's Customer Insights
JUNE 6, 2023
Apple has unveiled its highly anticipated next generation spatial computing device – the Vision Pro. The device will retail at $3,499 and be available in early 2024. It is an augmented reality experiences with graduated immersive experiences that come very close to virtual reality at times.
Brandwatch CX
JUNE 6, 2023
Here are some of the best Pride Month brand campaigns from the past few years and why they work.
Happy or Not
JUNE 6, 2023
At HappyOrNot, we understand that continuously improving your business based on customer feedback is the key to success. That’s why we provide a comprehensive SaaS solution, including feedback terminals, an analytics platform, integrations, and support services. Now, we’re excited to introduce our Managed Service, a subscription-based offering that takes your HappyOrNot experience to the next level.
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