InMoment XI

AUGUST 9, 2022

How do you respond when someone asks, “Are you doing okay today?” What if someone asked, “How do you feel today?” Most likely, you would answer these two questions slightly differently. One question asks you just generally how you feel while the other implies that you might not be doing well in the first place, so you might answer differently. There was bias in the wording of one question while the other stayed more open-ended.

Survey 493

Survey Feedback Effort Score Net Promoter Score 493

Experience Investigators by 360Connext

AUGUST 9, 2022

Author Steven R. Covey, in his classic book, The 7 Habits of Highly Effective People , broke down what high achievers do consistently to maintain their effectiveness. The list includes simple yet timeless ideas, like: Think Win-Win — Collaborate more effectively by building high-trust relationships. Seek First to Understand, Then to Be Understood — Influence others by developing a deep understanding of their needs and perspectives.

Customer Journeys 143

Customer Journeys Effort Score Net Promoter Score Metrics 143

Alida

AUGUST 9, 2022

We’ve been taught that change can be a scary thing, especially when it concerns your organization. There’s no need to be afraid anymore. This is why.

Leadership 130

Leadership 130

My Customer

AUGUST 9, 2022

We’re midway through yet another topsy-turvy year. Or two. Or… actually… at this point it doesn’t matter how long it’s been. Because while. 18th Aug 2022 Managing CX means managing for change. By Michael Hinshaw Founder and President.

Management 110

Management Customer Experience Customers 110

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation. What Is B2B Customer Segmentation? B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics.

B2B 99

B2B Customer Journeys Social Media Net Promoter Score 99

MyCustomer

AUGUST 9, 2022

TWhile there has been buzz for years about digital transformation, the shift to digital has now become an imperative for many businesses to. 9th Aug 2022. By Mandy Reed Global Head of Marketing.

Marketing 92

Marketing 92

Zeisler Consulting

AUGUST 9, 2022

This is another in a series of articles I decided to start writing a while back calling out brands for doing the right thing when it comes to CX. There’s a lot of negativity out there, and I’m even a big fan of learning from our (and others’!) bad CX practices. You’ll notice I don’t name names when I write about poor CX, but here it’s the opposite and I endeavor to highlight those who get it right.

Brands 72

Brands Marketing Customer Experience Strategy 72

Helpware

AUGUST 9, 2022

Customers are the lifeblood of every business. For a business to survive, it needs customers. However, few businesses understand that it is much better to focus on customer retention rather than customer acquisition. Because of this, precious time and resources are wasted on drawing in new customers who aren’t in it for the long haul. This is why businesses need to focus on customer lifetime value.

Customer Retention 80

Customer Retention Resources Customers Customer Success 80

Cyara

AUGUST 9, 2022

When you stop to think about it, it seems the world we’re living in isn’t all that different from what science fiction writers imagined in the 1960s. We don’t have flying cars or time travel, but a lot of the pieces are there. Computers have opened doors that once only seemed possible in a novel or film. In fact, computers have come so far that, on some level, we relate to them like other humans.

Chatbots 67

Chatbots Travel 67

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ROI

AWS Machine Learning

AUGUST 9, 2022

In November 2021, in collaboration with RStudio PBC , we announced the general availability of RStudio on Amazon SageMaker , the industry’s first fully managed RStudio Workbench IDE in the cloud. You can now bring your current RStudio license to easily migrate your self-managed RStudio environments to Amazon SageMaker in just a few simple steps. RStudio is one of the most popular IDEs among R developers for machine learning (ML) and data science projects.

Resources 73

Resources Training Examples Transportation 73

ShepHyken

AUGUST 9, 2022

Customer Support Vs Customer Success. Building Customer Relationships After the Deal is Closed. Shep Hyken interviews Sam Cummings, award-winning Customer Success Manager, Data Scientist, and co-founder of Data Plant. He shares how companies can empower their teams to provide value, create great experiences, and build customer relationships. Top Takeaways: What is the difference between customer support and customer success?

Travel 62

Travel Customer Success Customer relationships Customer Retention 62

SAP Customer Experience

AUGUST 9, 2022

Customer data platforms (CDPs) develop customer profiles by combining information from various first-, second-, and third-party sources. Provides a 360-degree view of the customer, supporting omnichannel customer service and marketing efforts, informing product development, and enabling personalized customer experiences.

Data 60

Data Omni-Channel System Customers 60

Centercode

AUGUST 9, 2022

Last month, Coding Sans shared the insights of almost 700 tech survey respondents in their 2019 State of Software Development report. The wonderful nuggets of information in the report shed light on the challenges involved with modern software development. Namely, delivering working software with limited resources and a full backlog.

Software 52

Software Feedback Report Resources 52

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self Service

SurveySparrow

AUGUST 9, 2022

Did you know that nearly 43% of all existing websites were created using WordPress? No wonder WordPress hosting is one of the most popular hosting-related services today! But which hosting is in the first place? Let’s put it this way: if you want a website, consider hosting as one of the staples. It’s the virtual home where its contents will be. If you want to create one trusted by both startups and the biggest businesses in the world, keep reading.

Management 52

Management Resources System Customer Experience 52

West Monroe

AUGUST 9, 2022

The U.S. House of Representatives passed the Inflation Reduction Act on Friday, which makes a significant investment in the clean and renewable energy market while also implementing several tax changes to help pay for that investment. What does this mean for the energy and utility industry? The Act includes $369 billion in renewable energy production to bolster domestic manufacturing, modernize the grid, increase resilience, and reduce carbon emissions by 40% by 2030.

Transportation 52

Transportation Consumers Industry Technology 52

NobelBiz

AUGUST 9, 2022

Sales management: where does it add value or does it have importance? Jeremy is giving some insights into where sales management falls into his success or failure. The post VIDEO: The value of sales management and its role in the organization appeared first on NobelBiz®.

Video 52

Video Sales Management 52

West Monroe

AUGUST 9, 2022

Our survey of 700 C-suite executives and 5,000 consumers finds that companies have set a compelling vision for a digital-first future and have made strides to build a more agile approach to product development, data-driven decision-making, people strategy, and the overall operating model. But to achieve the transformational results they’re looking for, there is still progress to be made in aligning with customer priorities and creating an organization of professionals with a true digital m

Insurance 52

Insurance Healthcare Banking Survey 52

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Loyalty

NobelBiz

AUGUST 9, 2022

Telemarketing never left and it is stronger than ever, according to Jeremy. Tune in as he explains why the phone works and it’s still as effective as it was 10 years ago if it’s used properly. The post VIDEO: Telemarketing: What does it take to be successful today appeared first on NobelBiz®.

Video 52

Video 52

Optimove

AUGUST 9, 2022

Over the past 12 months, both Google and Apple have introduced powerful new mobile features aimed at putting control back in the hands of their users. The most recent changes from Apple are laser-focused on upgrades to their Lock Screen where the hallowed push notifications are displayed. And never one to be left behind (especially when it comes to Apple!

Government 52

Government Sports Brands Travel 52

NobelBiz

AUGUST 9, 2022

Jeremy comes up with the most interesting theory about the difference between the sales role of a person and his identity. He thinks these two things are incredibly valuable and his mindset is behind everything. The post VIDEO: The mindset of a successful cold call appeared first on NobelBiz®.

Video 52

Video Sales 52

Influitive

AUGUST 9, 2022

According to Forrester, only 3-6% of B2B organizations are truly “customer-obsessed” in that they embody the right amount of leadership commitment, internal culture and many other key attributes. So, for the vast majority of B2B firms, what’s missing? To answer that question, we sat down with Amy Bills, the Vice President and Principal Analyst over […].

Marketing 52

Marketing B2B Leadership Culture 52

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Leadership

NobelBiz

AUGUST 9, 2022

In sales, the most important thing is getting your call answered. What happens next? Can you have a structure for a perfect cold call? Jeremy is sharing some insights from his experience. The post VIDEO + ARTICLE: The structure of a perfect cold call appeared first on NobelBiz®.

Video 52

Video Sales 52

kommunicate

AUGUST 9, 2022

Last Updated on August 9, 2022 Building an eCommerce website is a humongous task on its own. Scaling revenue for the business by increasing sales is yet another uphill task. Don’t fret. There is a solution. Through dropshipping, you can ensure that your products are available for purchase to a wider set of customers. You [.]. The post 5 Shopify Dropshipping Websites That You need To Learn From appeared first on Kommunicate Blog.

Ecommerce 52

Ecommerce Sales Customers 52

NobelBiz

AUGUST 9, 2022

What do you do when your call has been labeled as a scam or fraud? Jeremy shares his ideas on how to educate people from mindset and approach perspective when this happens. The post VIDEO: How to approach a scam labeling appeared first on NobelBiz®.

Video 52

Video How To 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market? Which one should you opt for? Qualtrics, SurveyMonkey, and SurveySensum are the top three survey tools in the market that offer exceptional services and features to their customers but c

Comparison 52

Comparison NPS Survey User Experience 52

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

Contact Center

NobelBiz

AUGUST 9, 2022

What is the difference between telemarketing tele-funnel and sales funnel? We have the right person to set this straight! The post VIDEO: Telemarketing Tele-funnel vs Sales Funnel appeared first on NobelBiz®.

Video 52

Video Sales 52

Education Services Group

AUGUST 9, 2022

Customer Success is all about change. Changing processes. Changing systems. Changing the game. Yet, most CS professionals don’t take advantage of the benefits of extremely valuable change management principles. An entire philosophy dedicated to making change easier for people, and we’re not using it!? Change management in Customer Success means taking a proactive, forward-thinking approach to implementing organizational shifts so that people are less resistant and more open to embrac

Examples 52

Examples Customer Success Management Communication 52

NobelBiz

AUGUST 9, 2022

We asked Jeremy about the phone sales aspect of it its future, especially because he's an advocate of cold calling. Tune in to hear what he predicts! The post VIDEO + ARTICLE: The future of outbound calling appeared first on NobelBiz®.

Video 52

Video Sales 52