Wed.Feb 28, 2024

article thumbnail

10 Best Anonymous Feedback Tools in 2024

SurveySensum

Do you crave honest feedback in your employee surveys? Or seeking higher response rates? Do you want to uncover the real issues your employees are facing? – Anonymous surveys are the answer! They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience.

Tools 52
article thumbnail

How to Create and Share a Google Reviews Link

InMoment XI

One of the most effective ways to improve your company’s search ranking on Google is to use a Google reviews link to generate high-quality online reviews of your business locations. A Google review link makes it easy for your customers to share their experiences with your business online. Proactively asking for feedback in the form of Google reviews is a great way to strengthen customer relationships, connecting your brand to the voices that matter the most.

How To 260
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

145: A Woman’s Rise to the Top Using Smarts, Heart, and Courage

The DiJulius Group

Imagine the shock when we discover that the quiet powerhouse of customer retention could eclipse the flash of traditional advertising in driving business success. This episode of The Customer Service Revolution peels back the layers of customer experience, highlighting how a 5% uptick in retention might skyrocket profits by an astounding 75%. We contrast the.

article thumbnail

The Evolution of Performance Management at Help Scout

Help Scout

VP of People Leah Knobler shares why we outgrew our old performance management system, how we revamped the process to embrace a more performance-driven culture at Help Scout, and what we've learned along the way.

article thumbnail

The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

article thumbnail

Unleashing the power of computational tools in rare disease

Clarivate

In the vast landscape of pharmaceutical innovation, few therapy areas present challenges and opportunities as compelling as those faced in rare disease. These conditions, affecting small patient populations and characterized by diverse clinical manifestations, demand innovative approaches and cutting-edge technologies to drive research and commercialization forward.

Tools 59

More Trending

article thumbnail

Rusty Warner, Forrester VP, Principal Analyst, to Speak at Optimove’s Connect Conference in London on March 20-21

Optimove

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect. The title of his talk is The Future of Customer-Obsessed Marketing.

article thumbnail

Demystifying the 5G standard essential patent landscape with manual SEP analysis: Phase 4

Clarivate

In a new report [1] , Clarivate patent experts provides an update on core patents to 5G standards. In the report Demystifying the 5G standard essential patent landscape with manual SEP (Phase 3) published in February 2023, we presented findings from our extensive review of the granted patent families declared essential to 5G as of December 31, 2021.

article thumbnail

The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX

Adrian Swinscoe

Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model […] The post The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX first appeared on Adrian Swinscoe.

article thumbnail

CS in the City: Meet the Trailblazers Transforming Customer Success

Gainsight

Imagine a warm October day in the bustling streets of New York, where four remarkable women stride down Fifth Avenue, laughter echoing in their wake. Their camaraderie seems seasoned, yet they’ve just met. What unites them? Their dedication to revolutionizing customer experience. These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction.

article thumbnail

Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

article thumbnail

Glen-Gery Enhances with Circular Edge JD Edwards Enterprise One

Circular Edge

Glen-Gery, preferred by architects and builders, provides 600+ bricks, versatile stone veneer, and exclusive brands. Optimize operations with Circular Edge's JD Edwards EnterpriseOne solutions for elevated building projects. It is crucial to initiate data collection for migration early in the process. This allows ample time for comprehensive data gathering and avoids last-minute scrambling.

article thumbnail

Top 3 Use Cases for Customer Communities in 2024

Gainsight

This year more than ever, SaaS organizations are tasked with doing more with less, especially when it comes to parts of the business responsible for driving customer outcomes. From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business growth through expansion.

article thumbnail

Andy Roberts: My Leadership Journey at Sabio

CSM Magazine

When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market. Today, as the CEO, I’m proud to lead a company that manages more than 500 enterprise brands globally, helping some of the world’s largest companies deliver exceptional customer experiences. How did we get here? It’s been a long and fascinating journey of growth, innovation, and an unwavering commitment to putting people first.

article thumbnail

Assa Abloy Innovation Enhanced Accessibility with JD Edwards

Circular Edge

ASSA ABLOY makes it easy and secure to enter physical and digital spaces through their innovative solutions. Assa Abloy upgraded with Circular Edge, leveraging solutions such as C BSFN, BSSV, JDE EnterpriseOne Orchestrator Studio, scripting, Jet Forms Challenges Business Process Automation: Identify opportunities for business process automation within JD Edwards, leveraging features such as orchestrations, workflows, and event rules to streamline operations and reduce manual effort.

article thumbnail

11 Tips to Drive Learning Content Consumption

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

article thumbnail

Peer Discussion Highlights on Best Practices in Marketing Data Strategy

Forrester's Customer Insights

At the recent peer discussion with Forrester clients on the topic of best practices in marketing and sales data strategy and management, we discovered that data quality, ownership and aggregation among others are common issues and shared experiences on their resolution.

article thumbnail

NFPC Enhances OCI Migration and JDE 9.2 Reimplementation with CE

Circular Edge

NFPC, a leader in the Middle Eastern Food and Beverage industry, collaborated with Circular Edge to optimize their operations with OCI migration, JDE 9.2 reimplementation, and object streamlining. The project planning spanned two months, facing challenges in translating high-level requirements into a clear project scope. Successfully executing a large-scale ERP implementation under agile methodology, a notable accomplishment for Middle East customers accustomed to waterfall planning.

Banking 40
article thumbnail

Key Shifts in Product Management for a Successful Hardware-as-a Service Subscription Model

Forrester's Customer Insights

Over the last few years, hardware vendors have been pivoting their revenue strategies from a perpetual model to subscription. The subscription model is undeniably here to stay. However, vendors often struggle to make this change effectively, and understandably so.

article thumbnail

What is Knowledge Management? A Beginner’s Guide

Help Scout

Learn the basics about knowledge management and some practical tips to start building your own system.

article thumbnail

Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

article thumbnail

Customer Success Platform Consolidation Reflects Market Dynamism

Forrester's Customer Insights

Today, customer success platform vendors Totango and Catalyst announced their intention to merge. This is perhaps the start of an acquisition trend that Forrester predicted last year.

article thumbnail

Build a robust text-to-SQL solution generating complex queries, self-correcting, and querying diverse data sources

AWS Machine Learning

Structured Query Language (SQL) is a complex language that requires an understanding of databases and metadata. Today, generative AI can enable people without SQL knowledge. This generative AI task is called text-to-SQL, which generates SQL queries from natural language processing (NLP) and converts text into semantically correct SQL. The solution in this post aims to bring enterprise analytics operations to the next level by shortening the path to your data using natural language.

Data 116
article thumbnail

Forrester’s Performance Optimization Model: Redesigning The IT Investment Thesis

Forrester's Customer Insights

In the rapidly evolving technology market, understanding the drivers of company performance is paramount when aiming to sustain and even increase your competitive positioning. Learn how to do that using Forrester’s Performance Optimization Model.

article thumbnail

Food and Beverage Services has Enhanced Service with JDE EnterpriseOne

Circular Edge

KIND is well-known for our whole nut and fruit bars, highlighting ingredients that are both visible and pronounceable. To automate the integration between JDE and TradePro, KIND has upgraded with JD Edwards EnterpriseOne. Prioritize the establishment of a manual process as a precursor to implementing integrations and automations. Develop a comprehensive onboarding checklist, encompassing aspects like supported file formats, communication protocols, and security requirements, before initiating da

System 40
article thumbnail

10 Questions to Ask Before Buying an LMS

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

article thumbnail

What To Know: A Retrospective Of 2023’s Top Breaches And Fines

Forrester's Customer Insights

After a retrospective review of the largest publicly reported breaches and privacy violations in 2023, here's what you need to know for 2024.

Report 49
article thumbnail

Welcome to the Revenue Revolution: A Company Update from Alistair Rennie, CEO of Totango

Totango

In today’s dynamic landscape, the customer holds unprecedented power. It’s no longer sufficient for businesses to merely survive; they must deliver measurable value quickly and consistently. While new customer acquisition remains important, our era of responsible growth underscores the vital importance of guiding customers toward positive business outcomes as the most sustainable pathway to success.

Company 105
article thumbnail

The Evolution of Online Dating: From Taboo to Commonplace

CSM Magazine

The journey of online dating is a fascinating story of transformation, from a whispered concept shrouded in stigma to a widely accepted and embraced means of finding love and connection. In the digital age, the quest for companionship has evolved dramatically, reflecting changes in social norms, technology, and cultural acceptance. This article delves into the milestones and shifts that have marked the evolution of online dating, exploring how it has become a staple in the modern search for love