Mon.May 27, 2019

33 Ways the Boy Scouts Can Improve Your Customer Service

Steve DiGioia

Be prepared; that’s their motto. Be prepared with a rope when you’re hiking, or with a first aid kit and canteen when out in the woods. That’s the stuff they taught us when I was a scout many years ago.

Customer Service and the Rules of Combat

Wired and Dangerous

Yesterday we celebrated Memorial Day. We deeply thank all those who have made the ultimate sacrifice for their country! We also thank those who served for their service. We both had the distinct honor and privilege to serve our country. Chip is a highly decorated Vietnam War veteran.

5 Top Customer Service Articles for the Week of May 27, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Live Chat: To script or not to script

RapportBoost

Chat scripts are a handy tool, especially for chat agents who find themselves often responding to related customer inquiries.

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

Paige Arnof-Fenn Talks about Understanding Customers During Economic Instability

Survicate

The post Paige Arnof-Fenn Talks about Understanding Customers During Economic Instability appeared first on Survicate. Discovering customers Editor’s pick

More Trending

Words Customers Don’t Want to Hear

The DiJulius Group

This guest article is brought to you by Robert Stevenson, speaker at the 2019 Customer Service Revolution. Companies spend millions of dollars in advertising trying to attract a customer only to run them off by saying the wrong words.

The Basic Formula for Creating a Metric for Customer Success

Kapta

There are a lot of intangible factors in key account management, your customer’s idea for success or failure being one of them.

Outsourced Call Center Tech: What is Live Call Guidance and how Will it Revolutionize Your Company’s Approach to Customer Service

Advantage Communications

The current business market is a battleground for customers, and your company must ensure it has superior customer service and a world-class customer experience (CX) if it is to succeed.

Pimp your product: Leverage the power of your community

inSided

When it comes to building a successful product there are a seemingly endless amount of challenges. What features should be prioritized? How does functionality impact the user experience? What iterations will give the best results? Perhaps most importantly, who is best placed to provide these answers?

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Stop Measuring Customer Loyalty; Start Measuring Customer Effort

CCO Council

Gartner says that reducing customer effort can reduce costs by 37% and induce customers to spend 88% more. How many of you are focused on achieving these kinds of business results?

How to go from Insights to Action

Optimove

Watch the webinar. Learn how to transform data insights into action! Optimove is used by 350+ customer-centric brands. Josselin Petit-Hoang. CRM Marketing Manager, Adore Me.

Sentiment Analysis Study – Capturing the Military Segment on Memorial Day and Beyond

NetBase

Every holiday is an opportunity for brands to shine, but holidays can also be a little stressful.

Protecting Your Customers’ Data Before Disaster Strikes

CSM Magazine

When it comes to protecting customer data, avoiding complacency and staying agile are crucial to avoid being hit by a security breach. These days it’s not a matter of if, but when it is going to happen.

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

One platform for your entire team

Enalyzer

Teamwork combines different skills, approaches, and ways of thinking, that’s why your team deserves technologies that encourage working together. Enalyzer is a platform that enables you to get valuable insight, allowing everyone to elevate your business through collaboration. Insight.

Going from Insights to Action

Optimove

The post Going from Insights to Action appeared first on Optimove. library

40

John Paul, the official concierge service for Vivatechnology!

John Paul

For the 3rd consecutive year, John Paul is proud to be an official partner of VivaTech, Europe’s largest celebration of innovation! link]. As the official concierge for the event, John Paul pampered 1,500 VIPs and speakers and fulfilled all their requests in the VIP Lounge. In addition, Olivier Larigaldie, John Paul CEO, spoke alongside David Schotkosky, Toyota Financial Services CEO at the ACCOR stand. They both shared their vision about how phygital enhances the customer experience.

Why must you integrate “personalized marketing” into your online business?

Fox Metrics

Are you ready to learn how personalized marketing can make a great impact on your online business? Then this post has some useful tips for you to harness this strategy. If you are an e-commerce store owner or an online retailer, you are probably aware of the myriad benefits of personalized marketing!

Tips 52

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Employee Empowerment is Vital to CX Success

Confirmit

The Age of the Customer. Customer Obsession. Customer Centricity. Whatever you want to call it, we know that this day and age companies must deliver experiences that truly meet customers’ ever-increasing expectations.

Why must you integrate “personalized marketing” into your online business?

Fox Metrics

Are you ready to learn how personalized marketing can make a great impact on your online business? Then this post has some useful tips for you to harness this strategy. If you are an e-commerce store owner or an online retailer, you are probably aware of the myriad benefits of personalized marketing!

Tips 52

HappyOrNot Launches New Live Sharing Feature

Happy or Not

Adding to its continuous product and service feature developments, HappyOrNot releases its new Live Sharing feature, which enables businesses to easily showcase their customer experience program and performance […] The post HappyOrNot Launches New Live Sharing Feature appeared first on HappyOrNot.

Why must you integrate “personalized marketing” into your online business?

Fox Metrics

Are you ready to learn how personalized marketing can make a great impact on your online business? Then this post has some useful tips for you to harness this strategy. If you are an e-commerce store owner or an online retailer, you are probably aware of the myriad benefits of personalized marketing!

Tips 52

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.