Mon.May 27, 2019

33 Ways the Boy Scouts Can Improve Your Customer Service

Steve DiGioia

Be prepared; that’s their motto. Be prepared with a rope when you’re hiking, or with a first aid kit and canteen when out in the woods. That’s the stuff they taught us when I was a scout many years ago.

5 Top Customer Service Articles for the Week of May 27, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

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Customer Service and the Rules of Combat

Wired and Dangerous

Yesterday we celebrated Memorial Day. We deeply thank all those who have made the ultimate sacrifice for their country! We also thank those who served for their service. We both had the distinct honor and privilege to serve our country. Chip is a highly decorated Vietnam War veteran.

Live Chat: To script or not to script

RapportBoost

Chat scripts are a handy tool, especially for chat agents who find themselves often responding to related customer inquiries.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Paige Arnof-Fenn Talks about Understanding Customers During Economic Instability

Survicate

The post Paige Arnof-Fenn Talks about Understanding Customers During Economic Instability appeared first on Survicate. Discovering customers Editor’s pick

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Managing Your LMS Content for Maximum Efficiency

PlayVox

“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.” - Jack Welch (General Electric former CEO). HR Management for CX CX Culture

The Basic Formula for Creating a Metric for Customer Success

Kapta

There are a lot of intangible factors in key account management, your customer’s idea for success or failure being one of them.

Outsourced Call Center Tech: What is Live Call Guidance and how Will it Revolutionize Your Company’s Approach to Customer Service

Advantage Communications

The current business market is a battleground for customers, and your company must ensure it has superior customer service and a world-class customer experience (CX) if it is to succeed.

Pimp your product: Leverage the power of your community

inSided

When it comes to building a successful product there are a seemingly endless amount of challenges. What features should be prioritized? How does functionality impact the user experience? What iterations will give the best results? Perhaps most importantly, who is best placed to provide these answers?

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

Deeper QuickBooks Online Integration and Tags in Automation

Feedb

If you are using our QuickBooks Online integration and use classes in your Quickbooks account you will be happy to hear now you can use Quickbooks item or invoice classes in your Feedb automations as a condition.

How to go from Insights to Action

Optimove

Watch the webinar. Learn how to transform data insights into action! Optimove is used by 350+ customer-centric brands. Josselin Petit-Hoang. CRM Marketing Manager, Adore Me.

Protecting Your Customers’ Data Before Disaster Strikes

CSM Magazine

When it comes to protecting customer data, avoiding complacency and staying agile are crucial to avoid being hit by a security breach. These days it’s not a matter of if, but when it is going to happen.

Going from Insights to Action

Optimove

The post Going from Insights to Action appeared first on Optimove. library

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The Pros and Cons of Incentivized Reviews

With so many online reviews out there, we’ve decided to take a look at how incentivized consumer reviews fare against regular reviews from consumers that were not incentivized. Is one better than the other? More positive? Are they similar in topics covered and level of detail? Download this report to get answers to those questions and more!

John Paul, the official concierge service for Vivatechnology!

John Paul

For the 3rd consecutive year, John Paul is proud to be an official partner of VivaTech, Europe’s largest celebration of innovation! link]. As the official concierge for the event, John Paul pampered 1,500 VIPs and speakers and fulfilled all their requests in the VIP Lounge. In addition, Olivier Larigaldie, John Paul CEO, spoke alongside David Schotkosky, Toyota Financial Services CEO at the ACCOR stand. They both shared their vision about how phygital enhances the customer experience.

One platform for your entire team

Enalyzer

Teamwork combines different skills, approaches, and ways of thinking, that’s why your team deserves technologies that encourage working together. Enalyzer is a platform that enables you to get valuable insight, allowing everyone to elevate your business through collaboration. Insight.

Why must you integrate “personalized marketing” into your online business?

Fox Metrics

Are you ready to learn how personalized marketing can make a great impact on your online business? Then this post has some useful tips for you to harness this strategy. If you are an e-commerce store owner or an online retailer, you are probably aware of the myriad benefits of personalized marketing!

Tips 52

Stop Measuring Customer Loyalty; Start Measuring Customer Effort

CCO Council

Gartner says that reducing customer effort can reduce costs by 37% and induce customers to spend 88% more. How many of you are focused on achieving these kinds of business results?

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

Why must you integrate “personalized marketing” into your online business?

Fox Metrics

Are you ready to learn how personalized marketing can make a great impact on your online business? Then this post has some useful tips for you to harness this strategy. If you are an e-commerce store owner or an online retailer, you are probably aware of the myriad benefits of personalized marketing!

Tips 52

Sentiment Analysis Study – Capturing the Military Segment on Memorial Day and Beyond

NetBase

Every holiday is an opportunity for brands to shine, but holidays can also be a little stressful.

Employee Empowerment is Vital to CX Success

Confirmit

The Age of the Customer. Customer Obsession. Customer Centricity. Whatever you want to call it, we know that this day and age companies must deliver experiences that truly meet customers’ ever-increasing expectations.

Why must you integrate “personalized marketing” into your online business?

Fox Metrics

Are you ready to learn how personalized marketing can make a great impact on your online business? Then this post has some useful tips for you to harness this strategy. If you are an e-commerce store owner or an online retailer, you are probably aware of the myriad benefits of personalized marketing!

Tips 52

AI & Community: Don't Hammer the Flowers

Speaker: Venessa Paech, Australia's Leading Community Specialist

Join Vanilla Forums on Tuesday, July 21, 2020 at 8:30 AM ET for this on-demand workshop led by Venessa Paech, Co-Founder of Australian Community Managers and Leading APAC Community Specialist.

One platform for your entire team

Enalyzer

Teamwork combines different skills, approaches, and ways of thinking, that’s why your team deserves technologies that encourage working together. Enalyzer is a platform that enables you to get valuable insight, allowing everyone to elevate your business through collaboration. Insight.

HappyOrNot Launches New Live Sharing Feature

Happy or Not

Adding to its continuous product and service feature developments, HappyOrNot releases its new Live Sharing feature, which enables businesses to easily showcase their customer experience program and performance […] The post HappyOrNot Launches New Live Sharing Feature appeared first on HappyOrNot.