CX Accelerator
JULY 8, 2019
There are many ways to listen. People listen with their eyes, and with their hands (remember the movie: A Quiet Place ). Listening is a central process in the way people survive. If you are not actively listening, critical information is missed. In many cases, the actual words selected do very little to communicate the speaker's intended message. We must reach below the surface to capture the truth.
Andrew Mcfarland
JULY 8, 2019
15 years ago (a lifetime in business) there was some debate and even fear surrounding social media and its place in the customer experience. Now social media is an accepted norm (ho hum) and companies must establish repeatable ways to.
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Ecrion
JULY 8, 2019
PDF documents are quite popular on both personal and professional levels. They offer the most straightforward format for sharing digital materials such as books and portfolios. However, the standard PDF format seems a bit dull. The need to create better looking documents raises the need to use interactive document software. Nowadays, people are more attracted to visual content than written materials.
Alliance by IFS
JULY 8, 2019
At Astea, we are all about bringing our employees together! On June 28th, employees from our Horsham, PA location gathered at Lukens Park for a day of food, drinks, networking and fun. Employees enjoyed socializing outside of the workplace and participated in competitive games of basketball, badminton and water balloon toss…ending in a water balloon fight to end the excruciatingly hot day!
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Gravy Analytics
JULY 8, 2019
When you know where people go in the world, and what they do there, you can learn a lot about their interests, lifestyles, and habits. Anonymous mobile location signals, when properly cleansed, aggregated, and enriched, give marketers access to powerful offline insights. This data can be used to boost the performance of your ad campaigns, for competitive intelligence, and to improve your customer experience.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
One Millimeter Mindset
JULY 8, 2019
Is your cupcake sprinkles storytelling strategy convincing clients to do business with you? The purpose storytelling serves is more than business garnish. Do you simply throw various business scenarios over the wall, at marketing and public relations professionals? The same way you always have done? Are you leaving your company’s storytelling in their capable hands, the same way you always have done?
Dapresy
JULY 8, 2019
Find out more about the people who bring Dapresy’s products to life… Anton, can you introduce yourself? I started working at Dapresy 4½ years ago after I completed my university studies in industrial engineering and management. My first role was as project manager, which gave me the chance to learn about the market research industry, what types of deliveries MR agencies do and everything about how to use our software.
NetBase
JULY 8, 2019
It’s good being Alex Morgan these days, or any member of the U.S. women’s soccer team for that matter, as they’re riding high on a wave of online love as America’s sweethearts on and off the soccer field. Their multi-faceted notoriety benefits their sport, of course, and it also provides exceptional amplification opportunities for brands, as well as the players themselves.
Keatext
JULY 8, 2019
The post Using AI to reach the elusive millennial market appeared first on Keatext.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Dapresy
JULY 8, 2019
Find out more about the people who bring Dapresy’s products to life… Jilliane, can you introduce yourself? I’m Jilliane Friel and currently the Vice President of Customer Success and Project Solutions at Dapresy North America. My main focus is on client experience and helping our teams deliver the best service they can through continuous improvement of internal processes.
Guavus
JULY 8, 2019
A recent survey by McKinsey & Company of 46 telco CTOs around the globe indicated that the second highest priority, after leadership in the local market, for the rollout of 5G is improved customer experience. This indicates that, within Communications Service Providers (CSPs), the teams responsible for long-term technology strategy are clearly focused on customer experience as a key differentiator.
Avaya
JULY 8, 2019
New research from Vanson Bourne shows that almost all (99%) of organizations are using some form of artificial intelligence (AI) in the contact center. That’s great, but just how far along are they in their implementation, and how much further do they have to go? That, the data shows, is something entirely different. The research found that organizations using AI in the contact center are most likely to be only halfway through their implementation.
Perceptive
JULY 8, 2019
Many companies find that 80 per cent of their revenue comes from 20 per cent of their customers—but what does this ‘20 per cent’ look like, and more importantly, how can you segment out these valuable customers in your own business?
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Happy or Not
JULY 8, 2019
HappyOrNot is announcing its latest partnership with CVM Pawnshop and Money Changer Corp. Read more about the partnership and comments by the President of CVM Pawnshop and Money Changer Corporation. The post HappyOrNot announces CVM Pawnshop and Money Changer Corp. as a new client appeared first on HappyOrNot.
Playvox
JULY 8, 2019
Global businesses may employ hundreds, even thousands, of people. Maintaining fluid operations and stable working routines across multiple countries is a challenge for even the biggest brands with access to the most cutting-edge facilities and resources. One key but complex area of any successful global businesses is customer service. Every brand has to take this seriously to retain a satisfied audience, as boosting retention rates by as little as 5 percent increases profits by 25 - 95 percent.
Think Customers
JULY 8, 2019
Open enrollment has become a make-or-break time for insurers. Besides the pressure and competition to entice and enroll members in individual, family, Medicare, and other plans, the process to prepare and staff for the season is full of rising costs and inefficiencies. Companies essentially restart the process each year, accruing higher costs every time.
Confirmit
JULY 8, 2019
Company Pulse is gathering business intelligence for organizational change and increased employee performance - working smarter and cost reductions. In 2018 we launched Company Pulse Index™ to help companies increase their productivity and employee motivation - an innovative, unique system designed to measure workplace performance, built on Confirmit Horizons.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
FiveStars
JULY 8, 2019
The North Hollywood neighborhood, known as NoHo to the locals, is home to a mix of everything. There are young adults who have just finished college and are moving out for the first time, actors and comedians from the nearby arts school, doctors with their own practices, and local shoppers. NoHo is quickly becoming the […]. The post Small Business Spotlight: NoHo Cafe appeared first on Fivestars Insights.
Education Services Group
JULY 8, 2019
When you think of the milestones in life, you may think of graduating college, your first corporate job, marriage, parenthood, retirement, and building a legacy. And, some of these life events don’t even happen in sequential order (or at all). More often, they come in a “non-traditional” order and one is not a prerequisite to another: marriage can come after parenthood; continued education can be a means to better oneself even after carving out a solid career path; and if the cards allow, we can
Think Customers
JULY 8, 2019
Open enrollment has become a make-or-break time for insurers. Besides the pressure and competition to entice and enroll members in individual, family, Medicare, and other plans, the process to prepare and staff for the season is full of rising costs and inefficiencies. Companies essentially restart the process each year, accruing higher costs every time.
Lithium
JULY 8, 2019
We’re excited to announce significant new enhancements to our industry-leading digital customer support solution Khoros Care. As of July 11, 2019, all Khoros Care customers will have access to branded in-app messaging, automation framework, and agent activity metrics — all included with your current Care subscription. In addition, Khoros Care now supports Apple Business Chat and WhatsApp for businesses interested in leveraging these channels in their customer care workflow.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
CSM Magazine
JULY 8, 2019
If you work in the restaurant industry you know that there’s one thing that matters above all else – customer satisfaction. Of course the food matters, but this should never slip, and is also a sure-fire way to guarantee good customer satisfaction. A tough industry at the moment, just ask Jamie Oliver , there are many other ways to ensure good customer satisfaction at your restaurant.
Dapresy
JULY 8, 2019
Find out more about the people who bring Dapresy’s products to life… Anton, can you introduce yourself? I started working at Dapresy 4½ years ago after I completed my university studies in industrial engineering and management. My first role was as project manager, which gave me the chance to learn about the market research industry, what types of deliveries MR agencies do and everything about how to use our software.
Optimove
JULY 8, 2019
“While some [quick short-term solutions] are worth paying in the future, others can become too expensive to justify — and if management does not account for this future interest, they run the risk of becoming bankrupt in the future.” – Pini Yakuel, CEO, Optimove. The post Summer Reads From Tech CEOs appeared first on Optimove.
Forrester's Customer Insights
JULY 8, 2019
If you’re a customer experience (CX) professional, you know that experience quality drives growth — Forrester’s data proves it — and that CX is customers’ perceptions of their interactions with your company. That means that, to drive growth through CX, companies need to understand what shapes people’s perceptions and how. And yet many companies design […].
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
JULY 8, 2019
Consumer connected devices are presenting increasingly attractive targets to cybercriminals, putting home networks and potentially enterprise assets at risk. In just the last two weeks, we’ve seen Samsung indicate that antimalware should be used on its “connected,” or smart, TVs (almost all TVs are connected these days — just try to find a nonconnected TV […].
Qualtrics
JULY 8, 2019
At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. This is Austin’s “Why Qualtrics” story. I have always loved pursuing growth and positive change; both for myself and the people around me. I can find meaning in any task because I am actively trying to find ways to improve it for the next person or use it to positively impact the people around me.
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