6 Core Emotions in Customer Experience and Why They Matter
NICE inContact
SEPTEMBER 18, 2019
Sometimes “Customer Experience” feels like a book everyone talks about, but few people actually read. Luckily, the conversation is inspiring and a lot of fun. There’s a rich and vibrant discourse on social media about customer experience and customer service, and so many thought leaders who are constantly pioneering the ways we think about the interactions between customers and companies.
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