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The State of the Shopping Apps Report for 2022

Lumoa

According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. Our shopping apps performance report includes. Download the full shopping apps report to find out why.

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Are you on these 40+ powerful eCommerce review sites?

BirdEye

An essential part of such platforms are eCommerce review sites. We all know the power of positive online reviews for businesses, but have you explored the full potential of the best sites for collecting eCommerce reviews? No new reviews on your new eCommerce site? What are eCommerce review sites?

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A Comprehensive Guide to Voice of the Customer for eCommerce

Thematic

The best eCommerce customers have a high repeat purchase rate and leave positive comments. Building a Voice of the Customer Program for eCommerce A thriving Voice of the Customer program requires a strategic approach. The SurveyMonkey reports in Salesforce are really useful and allow for NPS visibility across all teams and departments.

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Facebook Shops Making eCommerce Waves

NetBase

No doubt about it, ecommerce has seen a meteoric rise in the wake of the coronavirus pandemic. And diving in to support this new world, we see Facebook shops making ecommerce waves. First though, let’s take a quick look at the changing tides surrounding the ecommerce industry and see where Facebook’s new offering fits in the mix.

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The Pandemic’s Impact on the State of Online Shopping Worldwide

GetFeedback

This report examines how COVID-19 has affected the ecommerce industry and the customer experience space.

Ecommerce 397
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In eCommerce, World Class Customer Service Is Not Optional

CSM Magazine

eCommerce has broken down barriers when it comes to consumerism and largely moved the vendor-buyer transaction to a faceless digital one. Despite this, customer experience remains key, with one Ipsos survey reporting that a huge 85% of online shoppers would not return to an ecommerce vendor who had provided poor service.

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Top Platforms For Ecommerce Outsourcing

Magellan Solutions

In addition, you need to figure out the best eCommerce platform for your business. Because of the pandemic, eCommerce seems to be in a pretty good spot. Outsource ecommerce customer service with Magellan Solutions. Have you decided to outsource eCommerce development? These jobs are better left with the experts.