Kerry Bodine
MARCH 21, 2016
This is my forward to Guy Nirpaz’ s new eBook on customer success, Farm Don’t Hunt , available today on Amazon. The disciplines of marketing and sales have traditionally owned a controlling stake in building customer relationships. But your company and your customers don’t have to go down this path.
ClientSuccess
FEBRUARY 15, 2021
As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. .
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InMoment XI
AUGUST 31, 2022
You also need questions about brand perception, channel usage and satisfaction, product usage and satisfaction, and the experiences that impacted, or are impacting, your customers the most. As its name suggests, a transactional survey is all about how well (or not) a transaction at your bank went for your customer.
Gainsight
OCTOBER 5, 2022
Infusing customer success input and iterative feedback into the product roadmapping process ensures that your team prioritizes the features that help customers realize value, reach their business goals, and become advocates for your product. Create moments with your customers.
Advertiser: ZoomInfo
The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. It’s no secret, only 13% of salespeople are satisfied with their CRM. The result? Less organization, more confusion, and fewer deals closed.
InMoment XI
JUNE 28, 2022
The firm launched more transaction-based listening programs to gather real-time customer feedback and serve as the collective core of its updated CX program. The brand also increased its customer base by 31 percent and identified specific areas for improvement and expansion based on customer feedback.
InMoment XI
AUGUST 22, 2022
When you lose an employee: You Lose: Existing Customer Relationships: When you lose a customer-facing employee like a salesperson or an account manager, you can also lose their contacts and relationships. Check out this free eBook! Take the example of an auto dealership.
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After onboarding, most SaaS customers have to find their own way to success—with little more than a few CSM calls (if they’re a large enough account to have one), and a knowledge base to get them there. The eBook will walk you through: The three-part framework for creating meaningful customer relationships that last.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. Download this eBook to learn how to start improving your marketing team's data!
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