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Kerry Bodine
MARCH 21, 2016
This is my forward to Guy Nirpaz’ s new eBook on customer success, Farm Don’t Hunt , available today on Amazon. The disciplines of marketing and sales have traditionally owned a controlling stake in building customer relationships. On the surface, this makes a certain amount of sense: We need to make customers aware of our offerings and get them in the door. But your company and your customers don’t have to go down this path.
Vanilla Forums
MAY 25, 2022
Earlier this year, we released an eBook titled The State of Customer Success 2022. Within that book, we spoke to multiple customer success leaders who discussed the advent of customer marketing as a customer success responsibility.
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ChurnZero
MARCH 3, 2022
As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Customer Success around the web.
Gainsight
JUNE 22, 2022
SaaS companies may have brought customer success (CS) to the fore. Still, enterprises have found a place for this newcomer function in helping customers realize value from products, churn less, and expand efficiently. What are the basics of setting up a new team for success?
Advertiser: Vanilla Forums
With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!
ClientSuccess
OCTOBER 5, 2021
For a team to be truly successful in the customer success world, data and metrics should inform every decision made. Leading indicators are variables or occurrences which can help your team forecast how a customer account will fare over time.
ClientSuccess
DECEMBER 21, 2021
Any customer success leader worth his or her salt isn’t making strategic, department-wide decisions based on gut feelings. Instead, customer success leaders lean on hard numbers, insights, and data to help steer their team’s decision-making.
SmartKarrot
JANUARY 5, 2021
The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021.
ClientSuccess
JANUARY 12, 2022
Building a customer team can sometimes include trial and error. From your internal side, you need people on your team who understand the product, your customer’s goals, and what they are trying to achieve with your solutions. What is the value-add for a customer to actively participate?
ChurnZero
NOVEMBER 3, 2021
When you’re just getting started, or you’re still building your Customer Success team, sometimes you can use all the help you can get. Owler is a Customer Success tool that provides insights on your customer’s organization and helps you stay up-to-date on their recent happenings.
Advertiser: Vanilla Forums
Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!
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SmartKarrot
JUNE 24, 2021
The customer success community is one where members look out for each other. We have compiled a list of all the customer success community resources to support folks in the industry looking out for help. Customer Success Forums. Customer Success Forum.
Gainsight
JANUARY 4, 2021
As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success.
ClientSuccess
DECEMBER 1, 2021
As CSMs, we all want to establish a baseline of trust and security with our customers. Customers should feel comfortable and open to sharing any issues or concerns they may have. Credibility is the feedback and input a customer gives directly to or about a CSM.
ChurnZero
AUGUST 31, 2021
It has become just as important, in the SaaS industry particularly, to work to keep existing customers as it is to chase down new leads. Customer retention and renewal are now crucial pieces of business growth. Conduct Preliminary Customer Success Renewal Research.
Advertiser: Vanilla Forums
Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.
ChurnZero
AUGUST 17, 2021
Of course, those of us in the Customer Success industry know that CS has become a very popular practice, department, and role specifically over the last 5-6 years, but what does this growing interest in the topic really look like? customer success manager.
ClientSuccess
FEBRUARY 15, 2022
While customer success leaders, HR representatives, and other key stakeholders are often involved in the hiring process at every step of the way, the structure of your organization could warrant additional team members from different departments being involved in the hiring process.
ChurnZero
FEBRUARY 11, 2022
6 Ways to Capitalize on the C-Suite’s Attention on Customer Success. As a customer success leader, you’re likely familiar with the struggles of gaining executive buy-in and advocating for the criticality of customer success to the larger organization.
ClientSuccess
JUNE 15, 2022
As any customer success professional knows, learning and growing in your profession never really ends. Why let your development as a customer success professional fall behind? Stop right there if you’re thinking, “what else about customer success do I stand to learn?”.
Advertiser: Vanilla Forums
"The State of Success: Part 1" eBook covers 3 predictions for the coming year for Customer Success. We talked with Customer Success leaders from companies such as Oracle, US Bank, Client Success and more! Do these predictions align with your plans for the coming year? Download to find out!
CSM Practice
FEBRUARY 15, 2019
On the thirteenth episode of the 1 to 10 podcast, we sat down with Irit Eizips , CEO and Customer Success Evangelist at CSM Practice. What would it be like if you were the customer in your business? But when was the last time you took a look at not just your customer service, but the customer experience. The time that a customer or client spends with you – or customer journey – is a dynamic experience. Four Goals of Customer Success.
ClientSuccess
MARCH 22, 2022
NPS, or Net Promoter Score, is one of the industry-leading measurements of customer satisfaction out there. While NPS surveys are one question and, for this reason, attractive to customer success teams and customers alike, sometimes users may have more feedback that could be of use.
SmartKarrot
DECEMBER 2, 2020
Women in customer success are taking over the town and converting every milestone which was once considered as surreal. Customer Success as a niche is highly competitive and caters to a large volume of masses. Sue Nabeth Moore, Customer Success Leader.
ChurnZero
AUGUST 31, 2021
It has become just as important, in the SaaS industry particularly, to work to keep existing customers as it is to chase down new leads. Customer retention and renewal are now crucial pieces of business growth. Conduct Preliminary Customer Success Renewal Research.
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After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.
Kapta Customer Success
OCTOBER 2, 2017
The terms Key Account Management and Customer Success are often used interchangeably within organizations. Key Account Management Versus Customer Success. The goals of both Key Account Management and customer success are to retain and build relationships with customers. But, the way each of these goals is accomplished, the focus of the goals, and how success is measured will vary based on which strategy you implement. Customer Lifecycle.
SmartKarrot
MAY 18, 2022
Coffee is the lifeblood of many customer success managers. A personalized mug is another amazing gift idea for customer success managers. The gift of peace and quiet is perfect for any customer success manager who spends their days in an open-plan office.
CSM Practice
FEBRUARY 15, 2019
On the thirteenth episode of the 1 to 10 podcast, we sat down with Irit Eizips, CEO and Customer Success Evangelist at CSM Practice. What would it be like if you were the customer in your business? But when was the last time you took a look at not just your customer service, but the customer experience. The time that a customer or client spends with you – or customer journey – is a dynamic experience. Four Goals of Customer Success.
ClientSuccess
SEPTEMBER 13, 2021
For some (but not all) SaaS organizations, CSMs are also responsible for leading and managing upsell conversations with customers. Talking about budget and budget planning with customers can be tricky but is extremely useful when successful. Modern CSMs wear many hats.
ClientSuccess
AUGUST 3, 2020
Over the last decade or so, the role of the Customer Success Manager has exploded, due in large part to SaaS organizations and updated onboard models. Why you need a customer success platform. Is your customer success platform future-proof?
ClientSuccess
SEPTEMBER 21, 2020
In today’s B2B technology world, it seems common that the phrases “customer success” and “customer support or service” are often intertwined. After all, they’re both about serving the customer and ensuring they’re finding success with your product or service, right? But by using these phrases interchangeably, it can cause confusion both to your customer, as well as to your internal team as to what the job responsibilities include.
ClientSuccess
MAY 17, 2022
Whether you are brand new to the customer success scene or have been a customer success professional for years, one metric of success has been on your radar since day one: Net Promoter Score.
ClientSuccess
OCTOBER 25, 2021
For many SaaS vendor teams, the industry landscape has become so competitive over the last few years (and especially during the past 18 months) that every single customer interaction counts more than ever. Leading Indicator 1: Customer Engagement.
ClientSuccess
SEPTEMBER 3, 2020
In this post, I’ll address the most frequent question I’m asked by customer success leaders—what is the best compensation plan for Customer Success Managers (CSMs)? Compensation Plans for Customer Success Managers (CSMs).
ClientSuccess
AUGUST 31, 2020
Now, the day is finally here – your team is finally implementing your new customer success platform. Making the decision to invest in a customer success platform shows that your organization is 100% dedicated to the long-term success and growth of your customer base. .
ChurnZero
OCTOBER 26, 2021
How much you engage with your customers — and how much your customers engage with you — plays a vital role in the success of your business. Taking a one-size-fits-all approach to customer engagement isn’t the best strategy. Every customer is different.
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