Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. The desire for a personalization in the sales experience has only grown in recent years. The same holds true across the sales-service continuum.

Sales 99

Sales Loyalty Communication Contact Center 99

Comm100

JULY 6, 2021

For many small businesses, the idea of launching a chatbot to handle customer support and sales questions seems out of reach. Comm100 Task Bot is a free, fun, and interactive chatbot that helps businesses of all sizes to increase engagement and drive sales. Gain leads with engaging conversation.

Chatbots 252

Chatbots Sales eBook Resources 252

SAP Customer Experience

DECEMBER 19, 2023

Dear Community, The 2402 release (February 2024) for SAP Sales and Service Cloud is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also. We will be adding the release webcast-related information and assets here in our community.

Sales 71

Sales Customer Experience Customers 71

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 114

Sales Automotive Tips Advertising 114

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 110

Sales Chatbots Trends Report 110

SAP Customer Experience

AUGUST 28, 2023

Dear Community, The 2311 release (November 2023) for SAP Sales and Service Cloud is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also. We will be adding the release webcast-related information and assets here in our community.

Sales 79

Sales Customer Experience Customers 79

SAP Customer Experience

JULY 3, 2023

Dear Community, The 2308 release (August 2023) for SAP Sales and Service Cloud is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also. We will be adding the release webcast-related information and assets here in our community.

Sales 82

Sales Customer Experience Customers 82

SAP Customer Experience

JULY 3, 2023

Dear Community, The 2023 Summer release (August 2023) for SAP Sales and Service Cloud Version 2 is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide. We will be adding the release webcast-related information and assets here in our community.

Sales 82

Sales Customer Experience Customers 82

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. We are so happy to have you join us for today’s session, “How to grow sales by delighting customers.”

Sales 110

Sales Social Media Customers Multi-Channel 110

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Foster cross-functional alignment through common customer goals Alignment is most frequently achieved when there’s clarity and commonality around insight and objective.

Sales 89

Sales NPS Customer Journeys Customer Success 89

SAP Customer Experience

JANUARY 23, 2023

Dear Community, The 2302 release (February 2023) for SAP Sales and Service Cloud is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also. We will be adding the release webcast-related information and assets here in our community.

Sales 76

Sales Customer Experience Customers 76

SurveySparrow

DECEMBER 7, 2023

Sales mirroring, to be precise, is a strategic move used by successful businesses to connect with their customers. Often hailed as the art of empathy in sales, it transcends conventional strategies. We’ll examine the meaning of mirroring in sales, its importance, benefits, tips, and strategies. What is Sales Mirroring?

Sales 52

Sales Communication Connections Survey 52

SAP Customer Experience

SEPTEMBER 20, 2023

Dear Community, The 2023 Fall Release (November 2023) for SAP Sales and Service Cloud Version 2 is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide. We will be adding the release webcast-related information and assets here in our community.

Sales 57

Sales Customer Experience Customers 57

SAP Customer Experience

APRIL 21, 2023

Dear Community, The 2305 release (May 2023) for SAP Sales and Service Cloud is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also. We will be adding the release webcast-related information and assets here in our community.

Sales 61

Sales Customer Experience Customers 61

InMoment XI

MAY 18, 2022

While B2B firms have more systems in place than ever to predict sales outcomes, they’re still blindsided when prospects choose another vendor. Interviews can either supplement or replace a post-sales survey. B2B purchasing decisions are complex. They’re financial. They’re political. But more than anything—they’re unpredictable.

B2B 493

B2B Company Roadmap Sales 493

BirdEye

JULY 19, 2023

A glowing Carfax review is the first step in increasing your car dealership’s trustworthiness, reputation, and sales numbers. They boost your reputation, build trust, and ultimately drive sales. Trust, in turn, increases customer satisfaction and sales. The market for used cars is full of challenges and risks.

Sales 98

Sales Report Automotive Competitive Advantage 98

TechSee

MAY 10, 2021

Our global sales team currently stands at 30, predominantly based in North America, the UK and throughout Europe. Our TechSee Sales Superstars are enterprising, resourceful, experienced and ambitious individuals who collaborate across functions (BD, Sales, Account Management, Pre-Sales, Customer Success) to deliver exceptional results.

Sales 109

Sales ROI Contact Center Culture 109

Oracle

MAY 14, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. Our applications just had a lot of different use cases and so we now have active customers and active clients, and all these various scenarios of training, of field service, of sales and marketing or layout.

Training 58

Training Retail Video Sales 58

SAP Customer Experience

OCTOBER 4, 2022

Dear Community, The 2211 release (November 2022) for SAP Sales and Service Cloud is just over the hill. This will allow you to access the on-demand recording after the live event, short demos if available, slide. We will be adding the release webcast-related information and assets here in our community.

Sales 67

Sales Customer Experience Customers 67

GetFeedback

AUGUST 10, 2018

According to Gleanster Research , only 25% of marketing leads are actually qualified enough to pass to sales, and 79% never become customers. For one, few businesses properly pre-qualify their leads, let alone nurture them, so by the time they reach sales, they’re far from ready to buy. Pre-sales surveys help you do just that.

Sales 150

Sales Survey How To eBook 150

TechSee

MARCH 1, 2021

But the days of relying on sales staff to entice customers to re-open their wallets are coming to an end. Having the right tools and technologies in place allows sales and service teams to share knowledge in real-time, communicate effectively for the good of the customer, and generate a greater amount of revenue.

Sales 124

Sales Technology Customer Service Chatbots 124

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. Set clear objectives Like every other marketing or sales initiative, start by defining the goals of the refer-a-friend campaign. You might initially want to increase sales, boost website traffic, or generate leads.

Sales 98

Sales Social Media Gamification Brands 98

Oracle

MARCH 19, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 5th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview and read the transcript below. SmarterCX: Hi everyone.

Omni-Channel 40

Omni-Channel Retail Consulting Video 40

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points.

Analytics 83

Analytics Contact Center Video Customer Satisfaction 83

LiveChat

SEPTEMBER 5, 2018

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. No matter what you sell, the product demo can move a lead along by showing the range of features and benefits in one comprehensive experience. Here are the most common types of demos , with a few SaaS examples.

How To 48

How To Video Sales CRM 48

SurveySensum

JANUARY 29, 2024

You made the sale – awesome sauce! Here are 7 Small but Impactful Ways to Improve Customer Experience Immediately After Making a Sale 1. Instead, swoop in with a friendly check-in message a few days post-sale. The Last Word In a nutshell, these seven little gems are your playbook for an epic customer experience post-sale.

Sales 52

Sales Customer Experience Social Media Tips 52

SurveySparrow

NOVEMBER 25, 2023

Amidst all this lies a silent but vital instrument, DSO, or Days Sales Outstanding. DSO, or Days Sales Outstanding, is a crucial metric that measures the average number of days a company takes to collect payment after a sale. Imagine you’ve made a sale today. A lower DSO means money from sales is rolling in quickly.

Sales 52

Sales Policies Financial Strategy 52

Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Is your company doing a good job of capturing customer information?

Analytics 45

Analytics Loyalty Rewards Programs Retail 45

Integrity Solutions

SEPTEMBER 22, 2020

There are three factors that play a pivotal role in healthcare sales reps’ ability to adjust to this virtual selling environment and deliver value that results in more appointments and more closed deals. Hands-on product demos? In all likelihood, the future of healthcare sales will be a blend. Drop-in visits? Not likely.

Healthcare 94

Healthcare Sales Meeting Hospitality 94

Gainsight

AUGUST 24, 2021

When customers have seamless experiences from marketing to sales and on to delivery? One powerful way to inspire, inform, and motivate your organization to reach this next level of customer satisfaction is with deeper integration of sales staff with your organization’s customer success program. Empower your sales team with Gainsight.

Sales 52

Sales Customer Success e-support Metrics 52

SmartKarrot

JUNE 20, 2022

Demos play a significant role in attracting customers when it comes to SaaS businesses. Demos provide the first chance for SaaS business owners to show their ‘best face’ and attract customers. But is it enough to provide a demo to customers? We cannot undermine the importance of a post-demo survey for a B2B SaaS business.

Survey 10

Survey Sales B2B Tips 10

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

Touchpoint 143

Touchpoint Customer Journeys Customer Experience Social Media 143

BirdEye

MARCH 29, 2024

Here are a few tactics to help you get the most from your time on Zillow Premier Agent: Fully complete your profile, including past sales and client reviews, to build credibility. Networking, sharing valuable content, and engaging with these communities can lead to more leads, sales, and opportunities in the real estate industry.

Social Media 58

Social Media Tips Sales Advertising 58

BirdEye

MAY 8, 2023

Sales prospecting is vital for any business that wants to continuously grow its pipeline. Today, businesses use all kinds of channels and sales prospecting tools to generate leads and convert them into customers. Table of contents What is sales prospecting? An example is someone signing up for a free trial or demo.

Sales 52

Sales Tips Strategy Social Media 52

Comm100

FEBRUARY 26, 2019

We’re excited to announce that Comm100 was presented with a Bronze Stevie® Award in the “Contact Center Solution – New Version” category in the 13th annual Stevie Awards for Sales & Customer Service on Feb. For more information on our Live Chat solution, contact us or reach out for a demo. 22 in Las Vegas, Nevada.

Sales 101

Sales Customer Service Contact Center Chatbots 101

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

Touchpoint 137

Touchpoint Customer Journeys Customer Experience Social Media 137

TechSee

AUGUST 7, 2018

Yet, all this progress has created a new set of sales challenges. Understanding and addressing these e-commerce obstacles is the key towards improving sales processes, driving a better customer journey, delivering more consumer conversions, and ultimately garnering a greater level of success for your business.

Sales 95

Sales Tools Engagement How To 95