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Big Bets and Bold Leadership

ShepHyken

Plus, John shares transformation strategies that successful leaders and organizations implement from his new book, Big Bet Leadership. Quotes: “The best transformations you can undertake are those that impact your customers directly. ” “Think slowly, act fast.

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2022 Customer Success Leadership Study Signals Industry at a Turning Point

Education Services Group

I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). For the third year in a row, we’re tracking all the twists and turns unfolding in the Customer Success industry. Customer Success is growing, which is no surprise. A growing industry full of fresh talent.

Study 98
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Big on impact; short on investment: Key trends from the 2022 Customer Success Leadership Study

ChurnZero

Customer Success is gaining ground, influence, and budget within organizations. Based on a detailed survey of more than 1,000 Customer Success leaders, this is the most comprehensive study of the evolving CS landscape to date. Download your full copy of the 2022 Customer Success Leadership Study here.

Study 98
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Customer Success Hot Takes! — Setting your customer success team up to drive next-level results

Totango

As a leader in customer success, who’s your friend in the C-suite? Is the customer journey mapping exercise a worthwhile effort? Who owns the customer community for your organization? 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! We hope so!

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The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

While it's essential to creating the perfect customer journey, it's only one aspect. Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function. Build “walk-through-fire” customer AND employee loyalty. Inspire personal accountability in the workplace.

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2024 Expectations: The forefront of the next generation of customer success

Totango

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024. By nature, CSMs feel inclined to assume any responsibility involving the customer.

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ClientSuccess Strengthens Leadership Team with New Customer Success Executive

ClientSuccess

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership.