ShepHyken
NOVEMBER 17, 2021
Assuming everything is comparable among all airlines – the planes are similar, the seats are the same and the pricing is competitive – you would almost certainly not choose to do business with the old-fashioned airline, for one simple reason: The digital experience, at least as it applies to flying, is an easier experience. . It’s simple.
ShepHyken
MARCH 31, 2024
While most of us see influencer marketing in the B2C world (food, fashion, health, lifestyle, etc.), Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. This article does a great job of explaining the power of using influencers, regardless of industry.
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ShepHyken
APRIL 1, 2024
While most of us see influencer marketing in the B2C world (food, fashion, health, lifestyle, etc.), Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. This article does a great job of explaining the power of using influencers, regardless of industry.
ShepHyken
JULY 20, 2022
At a fashion show, all the other models just walked the runway like everyone else. And if what makes you different is important to your customers, they will want to be a part of your world. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
ShepHyken
OCTOBER 20, 2021
One thing I suggested was that he follow up his conversation with a customer with a thank-you note. Instead, he texted the thank-you to his customer. . Now, I wondered if the text had the same impact as an old-fashioned handwritten – or even typed – thank-you note. And he did, sort of. He didn’t actually write the note.
Lumoa
NOVEMBER 17, 2022
Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs.
ShepHyken
DECEMBER 28, 2022
That doesn’t mean every decision will make the customer happy, such as a price increase, but at least you’ve considered the impact or result of your decisions. . Depending on how your customers like to communicate, it could be in person, on the phone, in an email, a text, or an old-fashioned hand-written note. .
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