ShepHyken

JUNE 6, 2022

(Forbes) 15 Forbes Business Council members shared some foolproof methods businesses can use to persuade customers to purchase products again. Below are their tried-and-true tips to get customers interested and hold their attention. And it all starts with the first contact when the customer visits the website.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

Kustomer

AUGUST 26, 2022

Customer service expert and New York Times bestselling author Shep Hyken hosts this dynamic customer-centric podcast. Hyken brings together leading professionals and customer experience experts who offer tangible tips and insights specifically to take your business to the next level of success. Customer Success Leader.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

ShepHyken

APRIL 8, 2019

To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. My Comment: Is it possible to learn a customer service lesson from government? The hospitality mentality applies to all.

Customer Service 101

Customer Service Hotels Hospitality Government 101

ShepHyken

NOVEMBER 8, 2021

Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. Here are 100 of the strangest things retailers have been asked by customers. by Bob Phibbs.

Customer Service 90

Customer Service Retail Interaction Hospitality 90

ShepHyken

APRIL 3, 2017

My Comment: Here is a short article with ten tips from hotelier Rupesh Patel. One of the most powerful ways to think of customer service is with a “hospitality mentality.” There is a lot that any company in any industry can learn from the hotel and hospitality industry. Want Loyal Customers? by AJ Agrawal .

Social Media 76

Social Media Customer Service Hotels Hospitality 76

ShepHyken

OCTOBER 6, 2017

My colleague Sven covered these challenges in “ The 7 Hardest Customer Service Scenarios Without Easy Answers.” This tip originates from stoicism, the ancient Greek school of philosophy founded in Athens that flourished throughout the classical world until the 3rd century AD. Here are four mind tricks that can help you out.

Hospitality 127

Hospitality Exercises Tips Customer Service 127

ShepHyken

NOVEMBER 19, 2018

About halfway into the article, there was a profound comment by Professor Fader: “We are not going to judge ourselves by the least happy customer, we are going to judge ourselves by the most valuable customers.”. Harnessing the Power of Video for Customer Service: 5 Tips by Sean Gordon. Follow on Twitter: @Hyken.

Customer Service 87

Customer Service Self Service Customer Centricity Video 87

Customer Guru

JANUARY 16, 2018

Owing to his expertise in Customer Experience Management, he has successfully executed various strategies and actions in order to set up customer-centric organizations across industries in India. In this specific context, exceeding customer expectations in hospitality is a bit different from doing so in non-hospitality.

Customer Centricity 110

Customer Centricity Industry Hospitality Management 110

ShepHyken

APRIL 27, 2020

“Giving back” is part of the customer experience. And, that’s exactly what restaurateur Danny Meyer, CEO of Union Square Hospitality and founder of Shake Shack, did when the company gave back $10 million to the government after receiving the funds as part of the PPP stimulus package. Not sure where to start?

Customer Service 82

Customer Service Government Hospitality Trends 82

ShepHyken

AUGUST 11, 2017

In a recent letter to shareholders that went viral, Amazon CEO Jeff Bezos talked about customer obsession and its criticality to remaining a Day 1 company. But in my view, obsessive customer focus is by far the most protective of Day 1 vitality,”* said Bezos. Customer obsessed companies are the future. Here are a few tips.

Net Promoter Score 93

Net Promoter Score Customer Centricity How To Feedback 93

BirdEye

NOVEMBER 8, 2023

41 best eCommerce review sites most used in the USA 7 benefits of getting customer reviews on these eCommerce review sites 3 ways to showcase customer reviews on your website Do eCommerce review sites influence SEO? Here are 5 tips to get more customer reviews How does Birdeye help you get more reviews from satisfied customers?

Ecommerce 59

Ecommerce Travel Hotels Social Media 59

ShepHyken

AUGUST 8, 2022

You don’t just want your customers to enjoy themselves when they’re in your store or shopping on your website–you want to create such an amazing user experience that your customers won’t be able to help but tell their friends about all your business has to offer. My Comment: I love the idea of WOWING the customer.

Customer Service 23

Customer Service Culture Customer Retention Video 23

ShepHyken

APRIL 2, 2018

The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too. Do you want happier customers? Then, take a minute or two to read this short article with some basic, yet important, tips to deliver authentic customer support. Customers want empathy, honesty and more.

Self Service 54

Self Service Customer Service Hospitality Survey 54

ShepHyken

SEPTEMBER 6, 2021

When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. Wall Street Journal) Staff members at the George Eliot Hospital in the English town of Nuneaton are used to the sight of flowers being delivered to patients. Customer Service is SO Annoying (Tips to Make it Less So) by Jim Gilbert.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26

Customer Guru

MARCH 13, 2018

In this exclusive interview with Customer Guru, Mr. Nadgir has shared with us several tips that would help organizations in overcoming the challenges that they face in bringing about a customer-centric cultural change. Organizations need to be clear as to where customer centricity falls in their priorities.

Customer Centricity 71

Customer Centricity Culture NPS B2C 71

Storyminers

JULY 6, 2020

He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Jeff helps clients develop customer-focused cultures. He has been recognized by multiple organizations as a customer service thought leader.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

MARCH 8, 2021

16 Tips For Boosting Customer Satisfaction With Happier Employees by Forbes Coaches Council. Forbes) 16 members of Forbes Coaches Council shared their best tips for business owners to start improving customer satisfaction with happier employees. Happier employees will mean happier customers. pandemic). (The

Customer Service 139

Customer Service Hospitality Airlines Infographics 139

Storyminers

JULY 6, 2020

He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Jeff helps clients develop customer-focused cultures. He has been recognized by multiple organizations as a customer service thought leader.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JULY 8, 2019

Roger Dooley, the author of Friction, shares a story about a high-effort, friction-laden customer experience that reminds us how important it is to be easy (or, at least easier) to do business with. If You Don’t Use These Social Media Tips to Improve Customer Service, You’ll Hate Yourself Later by Larry Kim.

Customer Service 116

Customer Service Social Media Customer Experience Professionals Customer Care 116

ShepHyken

OCTOBER 3, 2016

But he’s also at the forefront of hospitality industry trends, eliminating tipping at most of his restaurants and offering paid parental leave company-wide. Now he’s bringing the Apple Watch into his rebooted Union Square Cafe in Manhattan to level up on customer service in some unexpected ways. Follow on Twitter: @Hyken.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124

ShepHyken

AUGUST 29, 2016

My Comment: This interesting article is actually a case study of a successful company and how they connect (and do much more) with their customers. Kuiu is a hunting gear company that has a customer focused culture. The Future of Customer Loyalty is Flexibility by Jim Tierney. For information contact or www.hyken.com.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

Michel Falcon Experience

JANUARY 31, 2017

If so, I will share some tips you can use in your business. In my 10 years of seeing almost every angle and approach to recruitment in the hospitality industry, I was pleasantly surprised and impressed by the process. At Baro, we separate our training in two parts: customer-centric (i.e. Does this sound like your business?

Employee Engagement 60

Employee Engagement Engagement Customer Experience Culture 60

Michel Falcon Experience

SEPTEMBER 24, 2015

I see it every day: companies from around the world claim to be customer-centric, but their operations don’t show it. If they are truly customer-focused then why is their call centre understaffed? Why are customers waiting on-hold for 60 minutes to speak to an employee? How do you define customer experience?

Customer Experience 60

Customer Experience eBook Social Media Training 60

Gainsight

APRIL 29, 2019

Q: How should Product and CS teams work together to find the right customers for beta offerings? A: I was doing a big transformation in a healthcare company that sold to hospitals and doctors offices. We created a process between Product, Sales, and CS that identified the right customers for these types of things.

Roadmap 14

Roadmap Sales Conference Meeting 14

ShepHyken

FEBRUARY 5, 2023

The first on this list is: “Stop calling it customer experience!” There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 64

Customer Service Government Loyalty Customer Satisfaction 64

ShepHyken

FEBRUARY 5, 2023

The first on this list is: “Stop calling it customer experience!” There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62