Kustomer

NOVEMBER 1, 2021

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. A treasure trove of retail, brand, and customer service information is ready and waiting for your ears.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

ShepHyken

MARCH 31, 2023

He shares the challenges that customer service representatives face and how companies can overcome them. Good customer service is something we cherish. Think back to your latest amazing customer service experience. Overall customer satisfaction has been on a steep decline since 2018.

Customer Service 67

Customer Service How To Handbook Chatbots 67

ShepHyken

DECEMBER 18, 2019

Create your customer service mantra. The mantra is a simple phrase—one sentence or less—that sums up your customer service culture. For example, ours at Shepard Presentations is “Always Be Amazing.” Customers love when the places they do business with give back. Customers love relevant information.

Customer Service 122

Customer Service Customer Experience Tips Social Media 122

ShepHyken

NOVEMBER 15, 2021

Each week I read many customer service and customer experience articles from various resources. Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. Here are my top five picks from last week.

Customer Service 72

Customer Service Metrics Social Media Retail 72

ShepHyken

JULY 29, 2019

Each week I read a number of customer service and customer experience articles from various resources. If the statement doesn’t focus on customers, that’s fine. Then have a customer service vision statement. Some are reactive, which to me, is more customer service than success.

Customer Service 118

Customer Service Customer Success Customer Service Training Measurement 118

ShepHyken

MAY 9, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better? Are your customers coming back out of true loyalty, habit, or some other reason? Tips to Providing Excellent Customer Service by Abdul Mooez.

Customer Service 67

Customer Service Tips e-support Loyalty 67

Vonage

JUNE 28, 2017

Shep Hyken is without doubt one of the most influential customer service experts in the world. His high-energy presentations are famous for their clever blend of customer service advice, humour and even magic. customer service he received from a taxi driver.

Customer Service 96

Customer Service Social Media Competitive Advantage Exercises 96

CloudCherry

AUGUST 22, 2019

As he says, “The company that can add convenience to already good customer service has an opportunity to disrupt their competition- maybe even an industry.” Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. Now, THAT’s the sweet stuff. Listen Now!

Travel 240

Travel Customer Service Training Culture Loyalty 240

ShepHyken

OCTOBER 12, 2020

Each week I read a number of customer service and customer experience articles from various resources. Radical Empathy And Other Ways To Rethink Your Customer Experience by Bridget Brennan. My Comment: Let’s start this week’s Top Five with one of the hottest topics in customer service and experience, and that’s empathy.

Customer Service 77

Customer Service Loyalty Airlines Meeting 77

Comm100

NOVEMBER 30, 2017

So you’ve decided to move your customer service team into the 21st century, getting them ready to chat for the first time. Because of this, it’s important to back up systems training with training focused on the customer experience of your live chat customers, helping your agents to understand the service impacts of your new channel.

Training 103

Training Customer Service eBook Tips 103

SurveySparrow

MAY 19, 2022

Probing questions in customer service are the key to discovering and knowing more about a customer’s problem. On the whole, customer service pros often use a mix and match of diverse question types to solve a customer complaint faster and more effectively. Is your customer service satisfaction 100%?

Customer Service 52

Customer Service Insurance Course Customers 52

ShepHyken

FEBRUARY 26, 2023

Each week, I read many customer service and customer experience articles from various resources. 8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company.

Customer Service 62

Customer Service Call Center Ecommerce Call Center Experience 62

ShepHyken

MAY 27, 2019

Each week I read a number of customer service and customer experience articles from various resources. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. For businesses, this presents both challenges and opportunities, particularly around identity verification.

Customer Journeys 104

Customer Journeys Customer Service Employee Engagement Exercises 104

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. Bring the best parts of personal service over to your professional team to ensure your customers feel special. . Don’t lose hope.

Leadership 40

Leadership Customer Success eBook Culture 40

ShepHyken

NOVEMBER 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. 4 Things Your Contact Center Can Learn Now From Chewy on How To Improve Your Customer Experience While Still Keeping Your Agents Happy and Productive by Veronica Krieg. A Customer Service Perspective) Consider how L.L.

Customer Service 83

Customer Service Net Promoter Score Airlines Contact Center 83

Lumoa

MARCH 21, 2023

I wanted to share the tactics and tools I teach in my speeches, as well as what my team teaches in our customer service workshops. Specifically, included in the tips and strategies in the book are our top culture-changing tools that move an organization to be more customer-focused.” Customer service is not a department.

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

ShepHyken

MAY 12, 2021

During my live presentations, there is a part of my speech where I talk about Moments of Magic. These are positive experiences we create for our customers, including our internal customers, also known as our fellow employees. (If A customer had left her purse at the store. It makes me wonder what their expectation is.

Course 164

Course Customer Service Training Retail Examples 164

ijgolding

NOVEMBER 30, 2015

It is difficult to deny that these three terms are becoming increasingly visible in the language of business: Customer Service. Customer Experience. Customer Centricity. Even though the difference between service, experience and centricity may be obvious to some, we must never assume it is to all.

Customer Centricity 120

Customer Centricity Customer Experience Customer Service Customers 120

ShepHyken

MAY 26, 2021

Even though this is about a sales presentation, it ties into customer service. It has to do with preparation, knowing your customer, understanding what they want, and more. This is what great salespeople do to prepare for a meeting with a customer or client. He became quite uncomfortable. He said, “Graphics.”

Sales 142

Sales Customer Service Training Training Customer Service 142

ShepHyken

APRIL 21, 2021

One of our subscribers to The Shepard Letter , Andy Saks, owner of Spark Presentations and professional corporate presenter , sent in a story worth sharing. (By By the way, if you’ve got an amazing – or horrific – customer service story, send it over. That is unless you don’t care if they ever do business with you again.

Insurance 153

Insurance Customer Service Training Video Customers 153

Comm100

JULY 28, 2016

A lot of different concerns crop up when you consider the best way to train your team in customer service. With over two decades of experience in the customer service training industry, Ray knows what it takes to get your staff focused on the customer experience.

Customer Service Training 100

Customer Service Training Training Customer Service Customers 100

ShepHyken

AUGUST 21, 2019

If you’ve ever seen one of my speaking presentations, you’ve most likely heard my story about my favorite cab driver. It is an example of excellent customer service. The article made me think about how all businesses should have a “should have” list, especially if you want your customers to have a certain experience.

Customer Experience 129

Customer Experience Insurance Customer Focused Customer Service Training 129

COPC

APRIL 6, 2018

While this has been an exciting transformation for consumers and companies alike, it has presented a unique set of challenges when it comes to measuring success. This is especially true as companies increasingly focus on creating an exceptional customer experience (CX) across channels.

Metrics 40

Metrics Customer Focused Call Center Social Media 40

CloudCherry

AUGUST 22, 2019

As he says, “The company that can add convenience to already good customer service has an opportunity to disrupt their competition- maybe even an industry.” Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. Now, THAT’s the sweet stuff.

Travel 150

Travel Customer Service Training Culture Loyalty 150

ShepHyken

JANUARY 21, 2019

Each week I read a number of customer service and customer experience articles from various resources. My Comment: AI has been creating “quite a stir” in the customer service and support world. Comcast is a great case study on how a big company goes about turning around its customer service reputation.

Customer Service 69

Customer Service eBook Case Study Social Media 69

ShepHyken

JULY 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 12 Ways To Improve A Customer’s User Experience by Forbes Technology Council . Why is customer service training so important? Soft skills, like customer service, seemed to get left out.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

CSM Magazine

SEPTEMBER 14, 2020

Customer service is a constantly evolving area – almost daily, new customer trends and new ways of approaching customer relationships seem to emerge. Technology has increased the opportunities and avenues for customer interaction. Doing this will mean that you: Provide your customers with flexibility.

Customer Service 52

Customer Service Loyalty Innovation Social Media 52

InMoment XI

MARCH 6, 2024

After all, now more than ever, consumers rate and judge businesses not by the quality or price of their products and services, but by the experience the business builds around these products and services. This statement by Jan Carlzon emphasizes the importance of customer focus and service within an organization.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

ShepHyken

JUNE 4, 2018

Each week I read a number of customer service and customer experience articles from various resources. Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. And, once in a while, when the opportunity presents itself, go for “above and beyond.” To me, that’s what “delight” is about.

Customer Service 75

Customer Service Airlines CRM Social Media 75

ShepHyken

APRIL 23, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Secret To Superior Customer Experience by Denise Lee Yohn. Forbes) It’s no surprise that greater employee engagement leads to better customer experience (CX). CustomerThink) Are you a list maker?

Customer Service 79

Customer Service Employee Engagement Study Conference 79

ShepHyken

APRIL 28, 2021

Our colleague here at Shepard Presentations, Nate Jones, shared a story about something that recently happened to his father. This is a great customer service training lesson. So, he calls the dealership’s customer service number, which was actually a support center for all of that brand’s dealerships in the U.S.

Transportation 174

Transportation Customer Service Training Exercises Training 174

ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ShepHyken

DECEMBER 11, 2017

Each week I read a number of customer service articles from various online resources. How to Choose a Gift That Will Wow Your Customers by John Ruhlin. Top 10 Wow Customer Service Stories for 2017 by Shaun Belding. Here are our winners, presented in order from number 10 to number one.

Customer Service 76

Customer Service Customer Success Customer Centricity Customer Service Training 76

ShepHyken

SEPTEMBER 22, 2021

Culture is one of the most important parts of customer service and customer experience. I’ve written numerous articles about this and have included a chapter on this topic in my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , which by the way, is finally out. Follow on Twitter: @Hyken.

Culture 107

Culture Customer Centricity Sports Customer Service Training 107

ShepHyken

MARCH 23, 2022

It’s about being present, as in in-the-moment, and realizing what you can, can’t, should, or shouldn’t do. In my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again I cover the concept of being nice. After all, isn’t that a big part of customer service? They aren’t about talent.? .

Customer Service Training 125

Customer Service Training Course Customer Service Training 125

ShepHyken

MAY 18, 2022

What made me think of this was when Angelica, one of our team members at Shepard Presentations, shared a customer service story about why she chose one coffee shop over another, even though it was more expensive. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Customer Service Training 120

Customer Service Training Training Customer Service Communication 120

ShepHyken

MAY 4, 2022

To share compliments like Bailee, you have to be engaged and present for each and every customer. . I asked Bailee where she learned to engage with her customers at that level. That’s where so much of customer service comes from – what our parents teach us. Compliments must be genuine. No faking it.

Airlines 128

Airlines Customer Service Training Course Engagement 128