ShepHyken

OCTOBER 18, 2021

Each week I read many customer service and customer experience articles from various resources. Dan Gingiss) Find a “candle” in your customer experience and see if you can upgrade it to the way-cooler “sparkler.” Yes, there is a right way to structure the financial part of the deal in a way that makes both sides happy.

Customer Service 84

Customer Service Airlines Feedback Social Media 84

ShepHyken

JANUARY 8, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Experience Predictions for 2023 by Dan Gingiss (Dan Gingiss) It’s a new year, so why not start it off right with some powerful customer experience predictions from the world’s foremost experts? Look no further!

Customer Service 48

Customer Service Hotels Hospitality Social Media 48

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals.

Customer Service 101

Customer Service Hotels Hospitality Government 101

ShepHyken

MARCH 9, 2022

I’ve been asked many times how to get the C-suite to invest in customer service. One way to get the financial decision-maker to say yes to investing in the software is to create a press release. New Software Makes Customer Service Department More Productive While Saving Money . There are plenty of good answers.

Return on Investment 121

Return on Investment Software ROI Customer Service Training 121

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? Want better customer service? My Comment: Want to get better at customer service?

Customer Service 72

Customer Service Loyalty B2C Study 72

ShepHyken

APRIL 29, 2020

I’m going to switch up my typical customer service and experience content to share a little motivation. If you’re a giver, you may be exhibiting more generosity than usual by supporting—financially or any other way—healthcare workers, struggling local restaurants, or charity in general. Businesses are going under.

Advertising 118

Advertising Healthcare Financial Customer Service Training 118

ShepHyken

JANUARY 23, 2017

Each week I read a number of customer service articles from various online resources. Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Driving Revenue With Great Customer Experience by Maxie Schmidt- Subramanian.

Self Service 48

Self Service Social Media Customer Service Fashion 48

Kayako

NOVEMBER 21, 2018

When you think about businesses that are known for providing extraordinary customer service like Zappos, Amazon or Chick-Fil-A, they share a common trait. They’re obsessed with their customers. The brands mentioned above aren’t just shaping the customer service experience for their customers. The solution?

Culture 120

Culture Banking How To Customer Service 120

ShepHyken

APRIL 18, 2018

Sometimes customers are loyal to your loyalty program and not your business. But, then there are other loyalty programs that offer you something quite different than what can be deemed a financial incentive to do business with them. Nike is a great example of a relationship program. Follow on Twitter: @Hyken.

Loyalty Programs 90

Loyalty Programs Loyalty Airlines Video 90

ShepHyken

JULY 18, 2018

For example, Spotify and Pandora have created streaming music empires by giving away free versions of their product, which is financially supported by advertisers. Some of their customers pay, which results in approximately 50% of their revenue. And, it’s much bigger than an after-dinner mint. Just click here !

Advertising 86

Advertising eBook Tips Customer Service Training 86

ShepHyken

APRIL 19, 2017

The United Airlines customer service debacle hurt all airlines, not just the United brand. I’m not going to go into the ways this could negatively impact airline financials, but that’s a big concern. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Airlines 87

Airlines Policies Government Travel 87

ShepHyken

JULY 27, 2016

Customer Service Training. There is an old customer service saying that has to do with whenever someone disagrees with a customer: You’re not trying to win an argument. You’re trying to win a customer. You really can’t win an argument with a customer. It’s not that the customer is always right.

Exercises 48

Exercises Customer Service Training Automotive Training 48

ShepHyken

JANUARY 30, 2023

Each week, I read many customer service and customer experience articles from various resources. ChatGPT: 6 Ways It Will Transform Customer Experience by Paul Pember (CX score) The promise of how AI will revolutionise the world has often lacked practical application on how it will impact our day to day lives.

Customer Service 23

Customer Service Banking Effort Score Tips 23

ShepHyken

OCTOBER 3, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Statistics: 7 Formulas You Need to Know by Brianna Langley. CMSWire) As a customer experience professional, do you have to be a trained statistician? You do if your customers are there.

Customer Service 14

Customer Service Self Service Retail Telecommunications 14

ShepHyken

NOVEMBER 7, 2022

Each week, I read many customer service and customer experience articles from various resources. If You Don’t Love Your Customers, Someone Else Will by Melissa Henley. Whether you call it compassion, or kindness or respect, love for customers is key to setting your organization apart. percent this year to 2.7

Customer Service 15

Customer Service Financial Loyalty Tips 15

ShepHyken

JANUARY 9, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Experience Predictions for 2023 by Dan Gingiss. Dan Gingiss) It’s a new year, so why not start it off right with some powerful customer experience predictions from the world’s foremost experts? Look no further!

Customer Service 12

Customer Service Hotels Hospitality Social Media 12

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

MARCH 13, 2023

Each week, I read many customer service and customer experience articles from various resources. Makeup That Breakup: 6 Tips For Wooing Back Lost Retail Customers by Wise Marketer Staff (The Wise Marketer) Bad first impressions don’t just happen on dates. Here are my top five picks from last week. It should pay.

Customer Service 12

Customer Service Contact Center Retail Omni-Channel 12

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Bill Quiseng.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

ShepHyken

MAY 2, 2022

Each week I read many customer service and customer experience articles from various resources. The True Costs of Bad Customer Experience Management by Brittany Hodak. Break the Nps Plateau: Create a Culture of Customer Experience by Chris Albertson, Andrew Robertson, and Anson Vuong. It rates past performance.

Customer Service 70

Customer Service Social Media NPS Customer Experience Management 70

Service Untitled

JUNE 2, 2011

Training: Depending on the industry, most people place value on training. Whether it is customer service training or mechanic training, most customers feel a level of comfort in knowing the people who are taking care of their needs have had the appropriate training to do so.

How To 43

How To Advertising Employee Engagement Customer Satisfaction 43

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

APRIL 10, 2017

Each week I read a number of customer service articles from various online resources. Improving Customer Experience Through Customer Data by Daniel Newman. In addition, customer data gives you more insight into trends, what’s working, what’s not and more. Here are my top five picks from last week.

Omni-Channel 80

Omni-Channel Customer Service Self Service eBook 80

ShepHyken

MAY 11, 2020

Each week I read a number of customer service and customer experience articles from various resources. This is an interesting look at the Amazon financial model. As big as the retail side is, AWS maybe even more important to the financial health of the company. Here are my top five picks from last week.

Customer Service 60

Customer Service Innovation Retail Financial 60