Vonage

OCTOBER 22, 2015

Which technologies really can improve customer service? We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0:

Technology 120

Technology Customer Service Gamification Wireless 120

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 136

Contact Center Gamification Management Social Media 136

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. However, today’s communities are multifaceted ecosystems that cater to various customer needs throughout their lifecycle.

Management 52

Management Gamification ROI Trends 52

Lithium

SEPTEMBER 5, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Gamification 52

Gamification Metrics Social Media Tips 52

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. How Online Communities Improve Every Stage of the Customer Journey. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. 4 Steps to Building a Killer Digital Customer Experience Strategy. 5 Principles Behind Great Customer Engagement. Gamification.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. How Online Communities Improve Every Stage of the Customer Journey. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. 4 Steps to Building a Killer Digital Customer Experience Strategy. 5 Principles Behind Great Customer Engagement. Gamification.

Resources 52

Resources Gamification Measurement Customer Journeys 52

CX University

MAY 2, 2023

We’ve learned some useful strategies for improving the customer and learner experience in online education to promote engagement, and we’re happy to share them with you in this article. Customer Experience is Key The customer experience in online education describes each interaction the adult learner has with the organization.

Engagement 52

Engagement Gamification Course Case Study 52

Totango

FEBRUARY 14, 2022

Chapman’s original research on this topic was intended for use in romantic relationships, it has since been expanded to apply to any type of relationship – including between an organization and its customers. So, in honor of Valentine’s Day, let’s take a look at how you can apply the five love languages to customer success. .

Customer Success 85

Customer Success How To Gamification Social Media 85

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

NICE inContact

SEPTEMBER 30, 2019

Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents. Peer and team competition options can help unite teams even if they aren’t in the same room.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.

Gamification 52

Gamification Study Healthcare Groups 52

BirdEye

MARCH 29, 2024

Customers are more likely to interact with your Stories if they have an engaging element like a “New post” or “Just dropped” sticker. Reshare UGC content User-generated content lends authenticity to your brand and helps you gain customer trust. You can also use this feature to conduct informal customer surveys on Instagram.

Social Media 107

Social Media Video Guidelines Feedback 107

NobelBiz

AUGUST 28, 2023

In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. Watch the entire on-demand Webinar episode here. With the right tech, your center can waltz through challenges and deliver stellar service.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. Q&A Recap. Hunter Montgomery , CMO, ChurnZero.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

Kitewheel

JULY 27, 2020

Why Customer Loyalty Programs Matter. Customer loyalty programs influence the likelihood that a customer will continue purchasing from a given company rather than their competition. This brand loyalty is reinforced by an ongoing positive relationship between a customer and a business and damaged by poor experiences.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

SurveySparrow

MAY 29, 2024

From seasoned pros to newbies organizing their first webinar, everyone can benefit from event feedback. However, in-depth event feedback is particularly useful for: Event Planners : They can use feedback to refine their planning processes, improve logistics, and enhance the overall attendee experience. Actionable insights.

Feedback 52

Feedback How To Social Media Survey 52

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

ChurnZero

APRIL 8, 2020

How Online Communities Create Customer Advocacy and Retention. This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Isn’t it great when you have a customer that not only keeps using your product, but shouts about how great it is too? Make a great first impression from the start.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

Playvox

NOVEMBER 16, 2021

In 2019, the lifestyle brand had 12 customer care agents. Sweaty Betty wanted to ensure that all contact center team members – regardless of their tenure with the company – were delivering the level of service its devoted customer base has come to expect. out of 5 from more than 8,400 customer reviews. Empowerment.

Management 78

Management Contact Center Gamification Retail 78

Lithium

JANUARY 12, 2021

Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. Powerful CX insights for better customer engagement. Some blog areas are limited to Khoros customers only.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) at the forefront of your overall business goals.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

Playvox

SEPTEMBER 20, 2023

Here’s the truth: They’re best used to eliminate time-consuming, repetitive tasks that don’t directly affect customer service. By applying them to this type of work, you can give time and energy back to your managers and agents to spend on activities that directly improve customer experience. The results?

Contact Center 52

Contact Center Gamification Competitive Advantage Interaction 52

Playvox

JULY 28, 2022

There’s so much to do and so many types of customers to work with — not to mention so many channels to manage — that having a team of agents with different strengths will invigorate your customer experience. The cost of not committing is high: 61% of customers say they would defect to a competitor after just one bad experience.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

NobelBiz

JUNE 5, 2023

The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services. Call centers often struggle with segmentation, data accuracy, and identifying potential customers who are genuinely interested and have the potential to convert.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth. “A

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. Q&A Recap. Hunter Montgomery , CMO, ChurnZero.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

CX University

MAY 18, 2020

Insights from the 2018 Customer Experience Conference at The Conference Board . Customer experience is best when it fits with the emotions of your customers. In the 2018 customer experience conference at the Conference Board, observations from 112 senior practitioners were recorded.

Conference 52

Conference Social Media Gamification Insurance 52

SurveySparrow

JULY 5, 2022

It is possible to do this by understanding how human beings interact with technology, what are the pain points for them, and being empathetic with them to make the experience smoother, better, and more useful. This is where experience design comes in. Why is experience design important? Every single touchpoint is pivotal.

Gamification 52

Gamification User Experience Travel Apparel 52

CSM Magazine

FEBRUARY 17, 2021

Right now, it’s working from home (WFH) which presents significant challenges for many, and addressing these challenges successfully is critical at a time when customer expectations are also changing. They become free agents with the power to transform the customer experience (CX).

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes. Let’s meet the experts!

Call Center 52

Call Center Management Contact Center Gamification 52

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

Talkdesk

JULY 16, 2019

Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. How Call Center Performance Management Improves Customer Experience When a customer reaches out to your contact center for help with an issue, what do they expect?

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

BirdEye

DECEMBER 8, 2022

Customer review sites Frequently asked questions about types of social media Grow your brand everywhere online with Birdeye. On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Discussion forums on social media platforms 10.

Social Media 98

Social Media Brands Video Entertainment 98

SurveySparrow

MARCH 19, 2021

In a co-working space, a CEO was shouting at his customer support lead over the lack of retained customers they had. . I gave them all the time in the world to set up the customer support department. But I’m still seeing customers going away every month, damn it.” . “We Customer Support: The right way.

Tools 52

Tools Social Media CRM Customers 52