ShepHyken

APRIL 22, 2024

Using iconic brands like Target and Coca-Cola as examples might make you wonder or question if this concept is something your organization could consider as a strategy. It doesn’t matter if your organization is B2C or B2B, the Amazon Effect is influencing your customers’ expectations. Well, don’t wonder.

Customer Service 80

Customer Service Self Service Tips Contact Center 80

ShepHyken

JULY 19, 2023

At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. Then it was my turn to speak. The key to being successful with this idea is to be consistent.

Meeting 62

Meeting Management Customer Expectations Customer Service Training 62

ShepHyken

JUNE 2, 2024

My Comment: How do you improve your company’s customer service and CX? While you may not see anything new, I want to emphasize the third strategy, which is proactive customer service. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 78

Customer Service Net Promoter Score Chatbots NPS 78

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Jim Iyoob, Chief Customer Officer at Etech Global Services.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Lumoa

NOVEMBER 17, 2022

Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. CX trends to implement in 2023: Additional online customer support.

e-support 208

e-support Customer Experience Social Media Chatbots 208

Daniel Group

APRIL 10, 2023

Welcome to Success Strategies! CX Frontline Training: Are You Improving Your CX With Training? ” The way you communicate with customers over the phone and in person. Customer expectations around communication have become more stringent. Learning the technical skills needed for your job is important.

Training 52

Training Customer Service Training Groups Knowledge Base 52

CSM Magazine

MARCH 4, 2020

As a business leader, it is up to you to set the agenda and decide what to prioritize when formulating your strategy. If you want to make good customer service an integral part of the way that your business works, then you need to lead by example. Define Good Customer Service. Regularly Evaluate Customer Service.

Leadership 59

Leadership Customer Service Strategy How To 59

ShepHyken

NOVEMBER 7, 2023

Written policies, such as how you handle your customers’ data, return policies, guarantees and more build trust and safety. Are they in alignment with your customers’ expectations? Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Policies 97

Policies Meeting Customer Service Training Customers 97

ShepHyken

JANUARY 4, 2023

Just as we want our customers to come back, we want our employees to stay.  . Customers’ Expectations of the “Basics” Continue to Rise – The basics are about friendly, helpful, convenient service. Done right, customer support makes you money. . Follow on Twitter: @Hyken.

Self Service 137

Self Service Customer Experience Customer Service B2C 137

ShepHyken

AUGUST 26, 2019

And 65% of customers find a positive experience to be more influential than all that money invested in great advertising. 5 Strategies On How To Stay Ahead Of Customer-Driven Disruption by NJ Goldston. My favorite strategy is the fifth one, which tells us to disregard the first four (even if they always worked).

Customer Service 108

Customer Service Advertising Strategy Customer Service Training 108

ShepHyken

NOVEMBER 6, 2023

And while each has its place and can add more detail to a big picture view, the following five are the best for signaling if contact center operations are aligned with customer expectations and that the levels of service being provided by your agents is helping to move the needle positively in terms of customer loyalty and advocacy.

Self Service 67

Self Service Customer Service Contact Center Loyalty 67

ShepHyken

JANUARY 3, 2024

Customers Want It Now Customers will be less patient next year because of what is referred to as the Amazonation of the customer. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Trends 95

Trends Customer Service Customer Service Training Customer Retention 95

ShepHyken

SEPTEMBER 12, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 146

Customer Service Training Customer Service Training Customer Experience 146

ShepHyken

OCTOBER 24, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 141

Customer Service Training Video Course Customer Service 141

ShepHyken

SEPTEMBER 9, 2020

Never lose sight of what the customer expects. Meeting that expectation may be all you have to do to surprise and delight. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.

Customer Service Training 134

Customer Service Training Training Customer Service Customer Expectations 134

ShepHyken

NOVEMBER 8, 2021

(destinationCRM) In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” customers was a losing strategy. 4 Customer Experience Strategies Inspired By Vincent Van Gogh by Chip Bell.

Customer Service 91

Customer Service Retail Interaction Hospitality 91

ShepHyken

SEPTEMBER 15, 2021

Our service would be impeccable. . If you think about these answers, they are exactly what customers expect anyway. What would make your customers say, “Wow!” And maybe that idea is so good that customers would pay you for the privilege of doing business with you, even if they don’t have to.? .

Hotels 168

Hotels Customer Service Training Retail Financial 168

ShepHyken

FEBRUARY 8, 2021

Love (in the metaphorical sense) and appreciate your customers year-round. Key 2020 holiday shopping takeaways: It’s imperative to adapt as customer expectations evolve by Tara Bartley and Ashitha Bhanu. This article reminds us that with the right mindset and strategy, we are looking at an opportunity.

Customer Service 97

Customer Service Self Service B2B Retail 97

ShepHyken

NOVEMBER 23, 2022

Just do what is expected. When you consistently do what the customer expects, they will say, “They are amazing!” Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. and “I’ll be back!” . Follow on Twitter: @Hyken.

Meeting 73

Meeting Customer Service Training Customer Expectations Customer Service 73

ShepHyken

SEPTEMBER 21, 2020

Customer Service Guide to Revenue Generation by Gladly. Gladly) Turn your customer service department from a cost center into a revenue generator with these radically personal customer experience strategies from this guide. My Comment: Want to meet – and even exceed – your customers’ expectations?

Customer Service 94

Customer Service Employee Experience Touchpoint Customer Centricity 94

ShepHyken

APRIL 4, 2018

None of these companies or people may be in your industry, but they can be your benchmark for amazing customer service – service that is not based on customer expectations for your industry, but expectations from the best people and companies they’ve ever encountered. Follow on Twitter: @Hyken.

Advertising 99

Advertising Customer Service Training Customer Expectations Industry 99

ShepHyken

AUGUST 19, 2019

The idea is that putting the customer before the sale is a good strategy. This article reminds of this strategy. Satisfied customers or profit. 9 Customer Service Mistakes You Need to Stop Making by Kinga Odziemek. (G2 If live chat and chatbots are part of your customer service strategy, read this article.

Customer Service 118

Customer Service Leadership Ecommerce Culture 118

ShepHyken

MAY 17, 2021

How to Nurture Your Online Customers And Turn Them Into ‘Brand Evangelists” by Peggy de Lange. (B&T) B&T) Building a connection with existing customers is just as integral to any marketing strategy as winning new ones, but how do we turn customers into spokespeople for our brands?

Customer Service 80

Customer Service Customer Retention Tips Brands 80

ShepHyken

NOVEMBER 22, 2021

15 Tips For Improving Your Customer Experience Strategy by Forbes Communications Council. Forbes) If you’re seeking to better understand how your customers feel and think about your business so that you can improve how they experience it, see the expert tips below. My favorite is… Well, I like all of them.

Customer Service 85

Customer Service Retail Competitive Advantage Tips 85

CSM Magazine

OCTOBER 19, 2023

As recent reports suggest, companies that invest in higher levels of customer service often reap the financial rewards in the investment created. Jayride notes that they frequently calculate their market share and understand seasonality trends, helping them adapt their strategies accordingly to customer needs.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

Stella Connect

JANUARY 28, 2022

Here are our six tips for delivering better customer service right away. . 6 Tips for Delivering Better Customer Service. #1: 1: Align your customer service team’s approach with customer expectations. Is your customer service training program delivering desired results?

Tips 52

Tips Customer Service Effort Score Customer Service Training 52

Comm100

FEBRUARY 23, 2021

It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of all sizes had to adjust to everything from the pivot to working from home to navigating rising customer expectations. Email is still a huge player for customers of all age groups in 2021.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

ShepHyken

DECEMBER 31, 2018

The statistic that Greg Hanover, the author, shares at the beginning of the article is that (according to PwC), consumers are willing to pay up to 16% more for better customer service. An interesting article on how to meet, if not exceed customer expectations. Follow on Twitter: @Hyken.

Customer Service 98

Customer Service Touchpoint Customer Centricity Customer Service Training 98

ShepHyken

FEBRUARY 19, 2023

It’s no easy task, as customers’ wants and needs move quickly. So, it begs the question of how you’re setting up your business to shift with customer expectations? Keep reading to uncover the six degrees of separation between your customer experience strategy and how to achieve it.

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

MARCH 2, 2020

Marketing guru, Stan Phelps, shares some data from NTT Ltd’s Annual 2020 Customer Experience Benchmarking Report that might make you believe that it’s true. say it forms a crucial part of organization strategy. Use This Pyramid To Increase Customer Loyalty and Grow Your Revenue by Allyssa Munro. Follow on Twitter: @Hyken.

Customer Service 105

Customer Service Hospitality Hotels Loyalty 105

ShepHyken

JANUARY 17, 2022

John shares six important ways to create a company focused on customer service. 7 Effective Ways to Improve Your Customer Experience Strategy by Vineet Gupta. Business 2 Community) Customer experience or CX is a significant driver of your company’s success. He’s worked with some of the biggest brands in the world.

Customer Journeys 67

Customer Journeys Customer Service Retail Touchpoint 67

Integrity Solutions

OCTOBER 27, 2021

Differentiating on service isn’t just a smart strategy for growth; increasingly, it’s a survival strategy. In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Customers want empathy.

Customer Service 67

Customer Service Self Service Banking Culture 67

ShepHyken

SEPTEMBER 5, 2022

4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished.

Net Promoter Score 67

Net Promoter Score Customer Service Hospitality Hotels 67

Stella Connect

NOVEMBER 29, 2021

For in-depth insights on this topic, we at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers to get a better understanding of the evolving customer service and customer experience landscape to determine the best practices for meeting and exceeding customer needs. Making things right.

Meeting 84

Meeting First Call Resolution Poor Customer Service Effort Score 84

ShepHyken

APRIL 25, 2022

Now, as customers start to engage with brands more holistically again, interacting both in-person and virtually, organizations across all sectors need to ensure they are able to meet customer expectations at every touch-point to retain their customers. When a customer takes the time to download an app, it’s a commitment.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

ShepHyken

FEBRUARY 26, 2023

Here you will be reminded of eight common-sense ideas to help you and your team deliver a better service experience. Customer Retention Strategies for Driving Loyalty in Uncertain Times by Rich Hein (CMSWire) One thing all businesses can bank on in the future is that things will be more uncertain and unpredictable than ever before.

Customer Service 62

Customer Service Call Center Ecommerce Call Center Experience 62

ShepHyken

MARCH 25, 2019

The author’s closing sentence: Surpass your customers’ expectations by training your empathy muscle, planning your time, listening actively and going the extra mile. Human-Centered Customer Support by HubSpot & HelpScout. Follow on Twitter: @Hyken.

Customer Service 108

Customer Service Competitive Advantage Trends Culture 108