Digital customer engagement: how to balance one-to-one and digital interaction
ChurnZero
APRIL 18, 2024
Analog + digital customer engagement: how to find your balance The analog versus digital metaphor may be from the engineering world, but it’s a great lesson in how tools can co-exist rather than conquer. 2: Customer journeys Analog / High-touch: Align metrics with account health by tracking performance through customer milestones.
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