Course Healthcare Roadmap Technology 
Storyminers
AUGUST 28, 2017
Start with a customer need, then find the right technologies, processes, and behavior changes (internally). Exceeding expectations, simplifying access to services, and encouraging decision-making throughout individual healthcare journeys are Lobley’s guideposts. My take: Blues are independently run organizations.
West Monroe
APRIL 25, 2023
As use cases for generative AI continue to proliferate—and as the technology continues to evolve—one area of practical application has caught our eye for pharma companies: patient support programs. Being prepared is essential in any cutting-edge technology application, including generative AI. Now is the time to begin.
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QuestionPro Audience
JULY 26, 2018
What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”
West Monroe
DECEMBER 21, 2021
To successfully seize these opportunities, health plans should pay close attention to three related domains: consumerism, technology enablement, and procurement capabilities. Nearly a decade after the Affordable Care Act exchanges went live, the composition of consumers shopping for healthcare has fundamentally changed.
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Lumoa
AUGUST 23, 2021
Changes in behaviors As customer expectations continue to rise, CX leaders have needed to make integrated technologies a priority because seemingly the switch is here to stay for the long-term. When the world is quickly changing, companies need to be able to respond to these changes in realtime, or get left behind.
Customer Bliss
MARCH 1, 2019
We chat through some of the concepts in Thales’ newly released book, Unlocking the Customer Value Chain , which is a roadmap to understanding how and where digital disruption takes place. Don’t think that technology is what creates the disruption because it’s not. The nature of competition has changed.
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