CX University

OCTOBER 22, 2020

BETHLEHEM, PA, October 22, 2020: Today, CX University (CXU) and Moravian College jointly announce the launch of their partnership to award graduate college credits for successful completion of CXU Online Courses in Customer and Patient Experience. CXU offers fully online courses in Customer Experience (CX) that teach the 6-pillars of CX.

Gamification 64

Gamification Course Customer Experience Professionals Leadership 64

CSM Magazine

DECEMBER 12, 2019

Each answer then leads to decision trees and courses of action, creating a map that helps you get closer to your goal. Gamification in the Decision-Making Process. Experts agree that leaders can align each action’s immediate return with the value of its long-term consequences through gamification.

Training 52

Training Tools Gamification Strategy 52

UJET

NOVEMBER 3, 2020

Digital information such as photos, videos, screenshots, and SMS messages are automatically uploaded to the CRM record, which reduces AHT and ACW—and improves both the agent and customer experience. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

UJET

NOVEMBER 3, 2020

Digital information such as photos, videos, screenshots, and SMS messages are automatically uploaded to the CRM record, which reduces AHT and ACW—and improves both the agent and customer experience. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

CSM Magazine

NOVEMBER 1, 2018

Course management. The best solutions are extremely content-friendly and help simplify and accelerate the process of course development and content creation. Users are able to build courses using existing presentations or videos as well as connect to other online content sources and marketplaces.

Customer Service Training 40

Customer Service Training Training Software Customer Service 40

Playvox

NOVEMBER 16, 2021

More companies are using gamification to train their employees. Videos are also available and have knowledge checks throughout to ensure the viewer stays engaged. Plus, the company created courses, complete with pop quizzes and tests, to ensure agents retain and apply the key takeaways. Or as some might say, puttin’ in the reps.

Management 78

Management Contact Center Gamification Retail 78

CX University

MAY 18, 2020

A monthly newsletter for Upgraded Online Course Subscribers. Building gamification into your experience helps people feel involved. How to Create Better Customer Connections {Quick Video}. Watch the Video. The CXU Student Brief. Insights from the 2018 Customer Experience Conference at The Conference Board .

Conference 52

Conference Social Media Gamification Insurance 52

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

Gamification 73

Gamification Contact Center Engagement How To 73

Confirmit

MARCH 12, 2019

This year there was a lot of emphasis on engaging with customers across both B2B and B2C markets, including gamification, brand value, social media and more. The focus is on personalization and using things like videos and ABM campaigns to boost campaigns. Of course the highlight (in my totally neutral opinion!)

Gamification 56

Gamification B2C Social Media B2B 56

Team HGS

NOVEMBER 21, 2017

Over the course of the past year, we’ve dedicated a blog post to each of these CX game changers. The best way to describe AR is a blur between virtual reality and gamification. Trend 8: Virtual Reality, Augmented Reality, and 3D Holograms. Raghuraman Anantha Ramakrishnan Senior Manager Operations. Here we dissect CX Trend No.8:

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

Playvox

DECEMBER 21, 2022

an agent at a pharmaceutical company, told us she’s a visual learner, so she likes to review new material with self-paced videos followed by instructor-led training. Playvox Motivation helps you do that through gamification and healthy competition. For instance, Lindsey J.,

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

SurveySparrow

DECEMBER 15, 2021

Increase internal and external user adoption with multiple training types, videos, and multimedia within Salesforce. Boost content engagement with learning plans, gamification, leaderboards, and badges. Key Features. View the progress on your learning goals within Salesforce with reporting and dashboards. Wrapping Up.

Gamification 52

Gamification CRM Training Financial 52

RapportBoost

NOVEMBER 5, 2018

Of course, we are going to mention technology and how you can use technology to help increase that leverage. You mentioned incentives, gamification and increasing the competition amongst the agents in a friendly way. The post Video: Turning Your Contact Center Into A Profit Center appeared first on RapportBoost.AI. Tony: Cool.

Contact Center 40

Contact Center Video Sales Training 40

SurveySparrow

JANUARY 26, 2021

Share a company brand video, and the links to the company social media handle, to give them a sneak peek into your company culture and people. They organize a 5-week course centred on core company culture and values. Try to finish paperwork like the Employment contract and payroll forms before day one.

Culture 98

Culture e-support Employee Engagement Gamification 98

SmartKarrot

JANUARY 27, 2022

It includes blogs, online courses, and knowledge bases. Enrolling in certification courses/accreditation. Once a learner or customer completes the course, they will receive a certificate. Gamification. Focus on one course. Create courses around outcomes and not features. The right LMS is the key.

Customer Success 19

Customer Success Customer Journeys e-support How To 19

ProProfs Chat

MARCH 30, 2018

If their preference is video, let them do video calls with your agents. Train them well: – Gamification, micro-learning and adaptive learning are the latest trends in training. Your goal is to gain insight on what needs fixing, so you can chart an informed course for increased customer satisfaction.

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111

Grade.us

NOVEMBER 4, 2019

” At Brighton, we did a video of a colleague reading some web copy out on screen. Psychology and gamification as a marketing tool. Raney: You’ve talked a bit about gamification as a marketing tool in the past, too. Becky: Our use of gamification was born out of an SEO campaign where we wanted to drive links.

Strategy 29

Strategy Gamification B2B Groups 29

Playvox

OCTOBER 12, 2022

Regular one-on-one meetings with remote agents can help assess motivation levels and allow managers to quickly course-correct as needed. Gamification in remote workforce training is proven to be effective. Video conferencing may be the single most important tool for managing remote contact center agents.

Contact Center 76

Contact Center Management How To eBook 76

CSM Magazine

AUGUST 8, 2023

A quick Zoom call at the beginning of the day or an online video that can be watched at leisure is often all it takes.Inspire and motivate agents through gamification, offering rewards to those who share their brand successes and learning with others. And remember, not everyone wants a trophy on their desk.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

NobelBiz

MAY 22, 2022

Of course, it is always better to have a wider talent selection pool. While previously we relied on audio, now we often need video recordings because we cannot sit behind the agents and see how they’re using the systems and how they’re struggling. However, this proved to be a double-edged sword.

Call Center 52

Call Center Management Contact Center Gamification 52

Hallmark Business Connections

FEBRUARY 4, 2021

How many times do you receive an offer to download a whitepaper, read an intriguing article, or watch an exclusive behind-the-scenes video, for instance? Of course, you can’t (and shouldn’t) just ditch your digital marketing. a recommended list of articles or videos). the answer is definitely “no.”.

Marketing 58

Marketing Advertising Gamification Infographics 58

SurveySensum

APRIL 30, 2020

But of course: what is considered a ‘ good’ NPS score ‘ also depends on your industry. No Gamification of data: Since NPS is related to the performance metrics, it is often seen that feedback invitations are crafted in a way that pushes customers to give a higher rating to the NPS question.

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52

Education Services Group

JANUARY 22, 2020

Of course, this is an over-simplification of the customer lifecycle, but for the purposes of this article, let’s assume it to be true. Although the initial cost of producing videos like this can be significant, the price per student is relatively low due to the large audience size this style of training can attract.

Training 40

Training Gamification Trends Software 40

ProProfs Chat

AUGUST 6, 2021

With an easy-to-use user-interface, Lessonly is a convenient platform to create courses for your employees. Boost employee engagement with gamification, rewards, points, badges, social praise, and so on. Easily train your employees with versatile training materials like pdf, images, youtube videos, and more. Pricing: Free plan.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Also, he is running the planning course of Emotive CX for Customer Interaction. .

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132