ShepHyken

JANUARY 19, 2022

And of course, I love surprising others. If a TSA employee inspecting luggage can surprise a passenger, it shouldn’t be hard for you to find ways to deliver small surprises to your customers. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Transportation 129

Transportation Customer Service Training Course Customer Service 129

ShepHyken

OCTOBER 13, 2021

This is just a touchpoint with your customer that is all about them. Of course, the customer may ask you something related to business, but that’s on them, not you. . Of course, there are many more ways to communicate with your customers. The post The Secret To Customer Loyalty appeared first on Shep Hyken.

Loyalty 106

Loyalty Social Media Tips Communication 106

ShepHyken

JANUARY 26, 2022

Of course, the CEO of this great company wasn’t reaching out directly to me. You must let your customers know you are listening to them! . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. And this probably won’t surprise you … they never do! .

Survey 124

Survey Rewards Programs Airlines Hotels 124

ShepHyken

AUGUST 19, 2019

(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. If live chat and chatbots are part of your customer service strategy, read this article.

Customer Service 118

Customer Service Leadership Ecommerce Culture 118

ShepHyken

AUGUST 31, 2020

The Ultimate Guide to Online Learning Courses For Customer Service by Sunny Dhami. My Comment: When I read the title of this article, I thought for sure that our online customer service training would be mentioned as a resource. Because they know they can count on you. Still, I liked this article a lot.

Customer Service 107

Customer Service Social Media Customer Service Training Infographics 107

ShepHyken

JULY 27, 2022

Continual training keeps employees interested and helps build new skills. . If you hire good people and train them well, let them do their job! . And of course, there’s proper compensation and benefits. . Think about how many more you could uncover if you sat down with your team and had a focused meeting on this subject. .

Culture 67

Culture Employee Experience Customer Service Training Training 67

ShepHyken

MARCH 21, 2023

Of course, today, Carnegie would write this in a more inclusive way, but the point is that people love hearing their names. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

Customer Experience 67

Customer Experience Customer Service Training Course Customers 67

ShepHyken

FEBRUARY 19, 2023

The gold in the article is his simple three-step approach to building a customer-focused culture. The Six Degrees of Customer Experience by Computerworld (Computerworld) How do you create an outstanding customer experience? It’s no easy task, as customers’ wants and needs move quickly.

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

MARCH 6, 2019

She was a model customer service agent; friendly and helpful. Proper training and coaching could have helped. The answer, of course, is an earlier flight. The point is that if you’re working with a customer and trying to resolve a problem, consider all potential solutions, not just the first one you come up with.

Airlines 113

Airlines Customer Service Training Travel Training 113

ShepHyken

DECEMBER 18, 2019

Have a contest to see who can deliver the best experience to an external or internal customer. Of course, you should share the best of the best. Don’t forget that customer experience starts with employee experience. Remember, what happens on the inside of the organization is felt on the outside by the customer.

Customer Service 123

Customer Service Customer Experience Tips Social Media 123

ShepHyken

OCTOBER 9, 2019

Maybe that’s the reason I’m so focused on creating amazing experiences for my clients and my clients’ customers—and, of course, everyone else. Of course, there can be legitimate reasons for tardiness. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Course 113

Course Customer Service Training Customer Service Training 113

ShepHyken

SEPTEMBER 11, 2019

Often, the customer chooses one company over another because of their relationship with the salespeople or employees. And of course, price often plays a role in this “natural selection” as well. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Competitive Advantage 132

Competitive Advantage Conference Customer Service Training Course 132

ShepHyken

JUNE 28, 2021

My Comment: Do you want your customers to come back? Of course, you do! It’s obvious the author recognizes there is a difference between repeat customers (She refers to them as return visitors.) Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 143

Customer Service Government Customer Service Training Loyalty 143

ShepHyken

AUGUST 28, 2019

This time it was on the golf course. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Obviously, this makes the game longer and harder.

Customer Service Training 125

Customer Service Training Course Customer Satisfaction Customer Service 125

Michel Falcon Experience

OCTOBER 21, 2019

To truly be customer-focused, every single person in your company must be devoted to delivering an amazing experience. A fresh perspective can be very valuable to create great customer service strategies. Trust me, the effects of bad customer service are not worth it! Do they have soft skills?

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Jeff helps clients develop customer-focused cultures.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

FEBRUARY 13, 2019

With that in mind, here are five ways to say thank you to your customers. Of course, you can consider an email or text message. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. The post Five Ways to Say Thank You to Your Customers appeared first on Shep Hyken.

Fashion 125

Fashion Video Customer Service Training Customers 125

Help Scout

APRIL 29, 2021

Everyone in the business, including those beyond the customer-facing teams, has an accurate understanding of who the customers are and what matters to them. Customer service is a part of the business’s strategic vision. The business agrees on a clear definition of “good customer service.”.

Culture 139

Culture Customer Service How To Policies 139

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Jeff helps clients develop customer-focused cultures.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

SEPTEMBER 5, 2018

We can train people on how to deliver good customer service. We teach people how to greet customers when they walk in the store, how to properly answer the phone when customers call the company and much more. But, sometimes there are opportunities to deliver customer service when it’s not expected.

Self Service 90

Self Service Customer Service Training Training Customer Service 90

ShepHyken

JANUARY 17, 2022

My Comment: We start this week’s Top Five with a list of seven customer service skills that EVERY business needs. Some may be more relevant than others, and of course, we could have added quite a bit to the list, but this is a good start. 6 Ways To Create a Consistent Customer Experience by John R.

Customer Journeys 67

Customer Journeys Customer Service Retail Touchpoint 67

ShepHyken

NOVEMBER 7, 2018

The Domino’s ANYWARE concept allows their customers to not only order the pizza with the toppings they desire but to connect with their neighborhood Domino’s by more than ten ways, with more to come. And, of course, you can still order using the traditional “land-line” phone. For information, contact 314-692-2200 or www.hyken.com.

Case Study 91

Case Study Study Customer Service Training Technology 91

ShepHyken

MAY 9, 2022

Those terms (valued and understood) were defined as a customer knowing their worth to a brand extends beyond a transactional value, and that the brand demonstrates that it knows the customer’s individual preferences and behaviors vs. those of another customer. Of course, not! Follow on Twitter: @Hyken.

Customer Service 67

Customer Service Tips e-support Loyalty 67

ShepHyken

JULY 6, 2020

My Comment: Vala Afshar, the Chief Digital Evangelist for Salesforce has summarized some very important stats and facts around what customers want and expect. Salesforce surveyed over 3500 consumers around the world to understand how to give the best customer service in the midst of the COVID-19 pandemic.

Customer Service 66

Customer Service Healthcare Customer Journeys Feedback 66

ShepHyken

APRIL 25, 2018

And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. He was joking, of course, but the humor was another way to add some personality into the recovery effort. The post What Does Perfect Service Recovery Look Like?

Customer Confidence 64

Customer Confidence Customer Service Training Course Customer Service 64

ShepHyken

MARCH 13, 2017

But the reality many of us customer service leaders know all too well is that this type of service can be inconsistent at best. Here are a few common scenarios I’ve been privy to over the course of my career. My Comment: Jeremy Watkin lives and breathes customer service. Follow on Twitter: @Hyken.

Social Media 90

Social Media Customer Service Infographics Retail 90

ShepHyken

JANUARY 12, 2018

So telling yourself these myths about customer experience is a big no-no and won’t take you where you want to go will they? Check out our thoughts on customer focus. We often get questions and comments on delivering great customer service and experiences. From clients and customers commenting on our blog.

Customer Service 95

Customer Service Policies Customers Customer Experience 95

ShepHyken

JULY 17, 2017

Here’s how to simplify online and phone customer service so your company can avoid that situation. My Comment: TechRepublic brings us an article that hits on three technical ways we can create a better customer experience. Of course, number one is about AI. For information contact or www.hyken.com.

Customer Service 30

Customer Service Net Promoter Score Chatbots Effort Score 30