Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. If I’m in a meeting and I tell people, you know what, I messed up, of course, I’m a human.

Culture 98

Culture Connections Leadership Communication 98

Playvox

MARCH 7, 2024

On this day, we discuss efforts and struggles to overcome cultural barriers, reflect on how to work for equality, support women in the workplace, and recall the importance of human rights. It is a date of historical significance that builds momentum in diverse social, political, and cultural conversations.

Culture 87

Culture Policies Leadership Guidelines 87

Experience Investigators by 360Connext

MARCH 8, 2021

Let’s dig into some of the ways you can create the right environment for the right education to create a customer-centric culture. Learning and development leaders and curriculum designers often will put together a series of courses or training sessions to progress through within one area of interest or expertise. You can do this, too.

Customer Journeys 271

Customer Journeys Customer Experience Culture Customer Centricity 271

Customer Bliss

FEBRUARY 21, 2017

There were others, of course, but those were the “big three” off the bat. The key, of course, was more effective communication. There is a huge cultural component to creating a customer-driven growth engine; it’s not simply about metrics/numbers, but also people. Chief Content Officer. Chief Technical Officer.

Chief Customer Officer 160

Chief Customer Officer Groups B2C Course 160

CSM Magazine

MAY 9, 2018

Kristina Evey examines the importance of culture on the customer experience and provides some key ways to make your ideal culture a reality. Every company has a culture whether you’ve defined it or not. Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another.

Culture 65

Culture Company Customer Experience Leadership 65

TechSee

JUNE 16, 2022

As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Beyond Philosophy

JANUARY 16, 2018

A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” If customer-centric culture-building and customer-focused initiatives were the only end goals, perhaps these approaches would be sufficient.

Culture 83

Culture Company Customer Centricity Travel 83

Kustomer

DECEMBER 31, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Annette Pedroza to learn about building a customer centric culture. Annette finds that one of the greatest ways to build a customer centric culture is to become involved with the employees who drive customer success.

Customer Centricity 59

Customer Centricity Culture Leadership Effort Score 59

Comm100

AUGUST 21, 2023

To tackle this, many Admissions departments have implemented DEI initiatives to attract and support underrepresented groups. Many argue that the tests favor students from more affluent backgrounds who can afford expensive test preparation courses, tutors, and multiple test attempts.

Effort Score 130

Effort Score Policies Course Culture 130

BlueOcean

AUGUST 20, 2020

We firmly believe that shaking hands with leadership and frontline agents, seeing capabilities in action, and experiencing the corporate culture first-hand are the intangible, immeasurable, yet essential final steps in evaluating and comparing potential partners. Does the group include both tenured and newer employees?

Video 156

Video Customer Care Leadership Culture 156

Storyminers

APRIL 6, 2020

LVMH is a family-run group of different brands, such as Fendi, Givenchy, Louis Vuitton, Christian Dior. With Italy being one of the hardest-hit countries by the pandemic of COVID19, the Group immediately responded to the ongoing crisis. Lego Foundation – Lego Group. The Center offers more than 150 courses for free.

Brands 147

Brands How To Policies Course 147

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Chris Neeson, Customer Experience Leader, Ohio Mutual Insurance Group. You have to then assign budgets, resources to develop processes, systems and overall cultural changes to actually make it happen. Of course, CX is not just about learning and identifying insights. How to invest in Customer Experience. You need to act on them!

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

Horizon CX

MAY 19, 2023

An organizational transformation refers to a significant and intentional change in the structure, processes, culture, and strategic direction of an organization. Transforming an entire organization requires addressing multiple factors simultaneously, such as strategy, structure, processes, culture, and people.

Customer Centricity 130

Customer Centricity Leadership Culture Customer Experience Management 130

Experience Investigators by 360Connext

DECEMBER 3, 2019

In a culture of learning, the message can’t be limited to enforcing individual courses. The more learners understand these bigger concepts, the more they will be willing to invest in their own learning and support the continuous learning culture. Be sure to state why learning is important to your customers. And again….

Customer Experience 190

Customer Experience Culture Chatbots Connections 190

TechSee

AUGUST 14, 2023

Follow on LinkedIn Brad Cleveland , Consultant, Keynote Speaker, Course Instructor Brad Cleveland is a global expert in customer strategy and managemen t. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Kristina Evey

MAY 1, 2018

Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. . Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. The Business Dictionary). falls short?

Customer Experience 184

Customer Experience Culture Leadership Loyalty 184

The DiJulius Group

SEPTEMBER 16, 2020

Feature Article How to Make an Inspiring New Employee Orientation Class By John DiJulius, Chief Revolution Officer Early on in my career I had the pleasure of attending the Disney University in Orlando, Florida, where I took Disney’s Approach to People Management course. Where better to learn how to create a world-class culture.

How To 97

How To Culture Course Groups 97

2020 Research

OCTOBER 20, 2022

Camille joined Schlesinger Group as Vice President of Client Solutions in April 2022. Q: What values most resonate for you regarding the Schlesinger Group culture? . Schlesinger Group (SG) values have the same importance for me, and I sincerely think it is all about being aligned with who you are and the company you work for.

Course 52

Course Groups Culture Tools 52

Michel Falcon Experience

JANUARY 9, 2020

On Breaking It Down, I sit down with entrepreneurs and business executives to help them solve company culture, employee engagement and customer experience challenges in their organization. On the premiere episode with CEO/Founder of Sport and Social Group Kristi Herold and I explore: 1. Tipping Culture In Non-Traditional Tipping Jobs.

Engagement 78

Engagement How To Sports Employee Engagement 78

2020 Research

MAY 1, 2023

This was a big undertaking and slightly risky given the Schlesinger Group legacy, but the energy it brought to our team still brings a smile to my face. And, of course, hearing the positive feedback from our new and long-standing clients was a relief.

Travel 98

Travel Course Culture Meeting 98

InMoment XI

NOVEMBER 2, 2022

Or, perhaps you’d like to use your experience program to improve workplace culture or get a better sense of what’s going on in the marketplace around your organization. Having data is certainly important, of course, but much like the CX metrics we talked about earlier, just having it won’t create Experience Improvement for your customers.

Touchpoint 324

Touchpoint Customer Experience Design Brands Customer Experience 324

Experience Investigators by 360Connext

APRIL 21, 2020

It’s about your entire organizational culture, representing consistent values both inside and out. As leaders, it’s easy to offer resources like a link to an online course and leave it at that. ” (Scott was nice enough to give me a quote because we’ve developed four courses together at LinkedIn Learning.

Course 143

Course Training Feedback Connections 143

The DiJulius Group

SEPTEMBER 5, 2023

Think for a minute about how much you talk about your time at work — with fellow employees and clients, at home, on the golf course, Read Full Article The post Employees Talk About Work, A Lot. These Tips Will Make it Positive appeared first on The DiJulius Group.

Tips 91

Tips Course Groups Culture 91

Horizon CX

JULY 2, 2020

According to Wikipedia, “Microaggression is a term used for brief and commonplace daily verbal, behavioral, or environmental indignities, whether intentional or unintentional, that communicate hostile, derogatory, or negative prejudicial slights and insults toward any group, particularly culturally marginalized groups.

Culture 130

Culture Groups Comparison Communication 130

Experience Investigators by 360Connext

OCTOBER 2, 2018

It can be uncomfortable but also incredibly effective in changing a culture from the inside-out. There is something powerful and magical about getting a group on board with the BIG idea. But the irony, of course, is that the very places that want these types of leaders often already live in a data-centric culture.

Customer Experience 225

Customer Experience Customer Journeys Culture Leadership 225

CSM Magazine

SEPTEMBER 18, 2023

This week saw a hallmark day for the customer experience (CX) community as Sabio Group’s HQ in London played host to its dedicated Genesys Cloud CX session. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event. However, words are only as effective as they are actionable.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

ClearAction

JUNE 25, 2023

When you start your experience strategy with expectations and annuities, you’re on the path to engage every work group across your enterprise to ensure great customer experience, partner experience, and employee experience. I will enroll in all of ClearAction’s courses! Isn’t that a refreshing and energizing vision?

Leadership 62

Leadership Touchpoint Course Employee Experience 62

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport is a new course created by Lynn Hunsaker at ClearAction Continuum. This self-paced course is for anyone who wants to learn the best way to lead customer experience for strategic impact. This customer experience course is an actionable overview for making CX a team sport company-wide.

Sports 71

Sports Customer Experience Handbook Case Study 71

C3Centricity

JULY 1, 2019

They then (hopefully) invite relevant employees from marketing, sales, packaging, communications or R&D to watch the interviews or group discussions. Have you ever gone to watch a focus group only to discover that the research confirms your hypotheses? What is appropriate in one culture may be offensive or irrelevant in another.

Culture 149

Culture Exercises Connections Analysis 149

Customer Bliss

OCTOBER 23, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Case Study 111

Case Study Company Study Chief Customer Officer 111

CX University

AUGUST 1, 2023

Nancy Mpiere, Head Customer Experience, UBA Congo I just concluded my ISO 9001 Lead Implementer Certificate (in French) when I started CXU courses. The course with CXU (in English) has allowed me to have a 360° insight regarding the Customer Experience discipline (internationally). I highly recommend it. I highly recommend it.

Training 52

Training Company Case Study Banking 52

Kristina Evey

JUNE 13, 2018

Shownotes … In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX. The Culture definition describes the environment created to achieve that mission and vision. . culture definition. culture definition. Every company has a culture whether purposely defined or not.

Customer Experience 120

Customer Experience Culture Leadership Customers 120

Talkdesk

OCTOBER 20, 2016

In today’s competitive professional marketplace, company culture is often the dividing line between keeping rock star employees or losing them to competitors. Some roles are particularly important to foster a positive company culture, and customer service agents in your call center are one of these critical roles.

Call Center 40

Call Center Culture First Call Resolution Groups 40

CloudCherry

JANUARY 22, 2020

At times, refocusing your efforts may be the best course of action. Direct feedback from customers can still come from surveys, focus groups, and interviews, all of which are important for product development. Don’t forget about culture. Of course, you may find that none of the vendors meet your requirements.

How To 243

How To Social Media Analysis Feedback 243

Integrity Solutions

SEPTEMBER 2, 2022

But especially today, when talent shortages persist and employees are expecting more from the companies they contribute their time and talents to, you won’t be able to attract and retain the people you need in order to compete if you’re not focused on improving employee engagement and the overall culture.

Management 119

Management Employee Engagement Culture Leadership 119

Storyminers

APRIL 17, 2019

A small change in course can change your future. Next, participants and mentors participated in discussions to image how those company CEOs instigated the change, won support, pressed on in spite of skepticism, and redefined priorities for the business, the employees, and the culture. Each group reported on their findings.

Case Study 100

Case Study Study Groups Strategy 100

Bill Quiseng

AUGUST 10, 2015

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. Of course not. Of course it could. Micah Solomon is a keynote speaker, author, customer service speaker, customer experience consultant and company culture consultant. That is not true.

eBook 60

eBook Hospitality Culture Hotels 60