InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Brandwatch CX

JANUARY 2, 2019

We come across all sorts of interesting stats about social media sites and users, so we’ve collated the best of them in this bumper facts list. And it comes as a great fact sheet to give context to your social media marketing efforts. Social media statistics. billion active social media users.

Social Media 111

Social Media Video Advertising Marketing 111

InMoment XI

AUGUST 3, 2023

Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences. To learn more about how your brand can use unstructured data analytics to drive business success, request a demo here!

Analytics 488

Analytics Customer Insights Data Social Media 488

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? What is automated review sharing?

Social Media 110

Social Media Brands How To Multi-Channel 110

NetBase

SEPTEMBER 10, 2020

Being on top of the metrics that matter to your brand is a great feeling, and it certainly applies to your brand’s social media efforts. Here we’ll explore the why and how of conducting a social media audit by focusing on: What a social media audit. Analyzing your social media channels.

Social Media 56

Social Media How To Metrics ROI 56

NetBase

AUGUST 17, 2020

Many marketers are relying on advanced social media analytics intel combined with powerful social media listening capabilities to inform strategy. We’ve uncovered that and more in our 2020 Global Social Media Market Survey report. Global Marketers Share Social Media Analytics Understanding.

Social Media 56

Social Media Survey Marketing Analytics 56

NetBase

MAY 9, 2019

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. What Is Social Media Monitoring? <Currently What Is Social Campaign Analysis? What Is Social Sentiment Analysis?

Social Media 62

Social Media Analytics Analysis Airlines 62

SurveySparrow

MARCH 19, 2024

Videos can help your lead generation by: Boosting social engagement: Videos are easy to consume, especially on social media. When you include social media video marketing in your overall marketing strategy, you can reach your target audience and boost engagement significantly.

Video 95

Video Strategy Marketing Social Media 95

NetBase

JULY 15, 2020

Social Media Analytics has been a common business tool for a good bit of time now, yet various aspects still feel mysterious and confusing. Our Social Media Analytics Guide was created to break down and define these distinctions so you understand how to use each tool for maximum brand impact. How can I learn more?

Social Media 52

Social Media Brands Analytics Airlines 52

NetBase

AUGUST 27, 2020

Retailers are always on the lookout for a way to connect with consumers, and what better way than capturing their exact verbatims about your brand? Our “personal narrative” theme makes short work on this challenging goal, offering companies amazing insight into the loves (and hates) of consumers. as of June 20.

Retail 98

Retail Consumers Social Media Apparel 98

NetBase

SEPTEMBER 24, 2018

And social media listening reveals what some of those are. According to a personality study of 20,000 consumers , split evenly between the two countries, “the British are three times more likely to be careful spenders than those across the pond, with an index of +3.14. Want a demo of this online hunt in action?

Social Media 46

Social Media Consumers Transportation Fashion 46

NetBase

AUGUST 1, 2019

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. Better understand customer experience and the consumer journey. And that last bullet will drive ways to reconnect with consumers and re-energize confidence. Is your brand doing everything it should be to capture the EMEA market?

Social Media 53

Social Media Report Survey Marketing 53

NetBase

FEBRUARY 5, 2019

Social media monitoring is important to your brand for a number of reasons – not least of which is keeping a close eye on brand health. NH mom Dahlia Resik was reminded via social media of the hassle of getting young children into a car seat without a coat – which is a safety issue due to winter coats’ typical puffiness.

Social Media 63

Social Media Strategy Apparel Brands 63

NetBase

SEPTEMBER 4, 2019

Do you know which metrics to monitor when facing a social media crisis ? You may have thousands of upset consumers or a rowdy influencer leading the group into battle, as a brief stopover on his/her ego trip. Shy away from posting apologies (or what have you) on social media as that can – and will – come up again and again.

Social Media 63

Social Media Metrics Management Effort Score 63

NetBase

JULY 24, 2020

And it’s winning consumer love, which is the name of game when it comes to marketing these days. Brands and consumers fighting price gouging and stockpiling. How a brand can stay one step ahead of their consumers, with consumer and market research. 66% of consumers say brand transparency is key to their support.

Consumers 90

Consumers Social Media Brands Analysis 90

NetBase

SEPTEMBER 7, 2020

The pandemic has been hard on consumers financially. And this is why there’s a very wise push for brands to help consumers shop for jobs instead of sales today. And one company is behind this consumer and market intelligence -informed effort. LaborDayOn Effort Helping Consumers Find Jobs. It’s a smart move.

Consumers 75

Consumers Brands Social Media Sales 75

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

Social Media 98

Social Media How To Ecommerce Advertising 98

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? Get started for free WATCH DEMO Benefits of online reputation management for restaurants There are several key benefits to online reputation management for restaurants. But are you showing up in those search results?

Tips 109

Tips Management Social Media Feedback 109

NetBase

JULY 16, 2020

The social mood has shifted socially to overwhelming anger and brands are showing up by reassessing how to connect with consumers. How can companies capture the social mood and bring their brands back to social to connect meaningfully with consumers there? Ways brands are recapturing consumers’ heart.

Consumers 60

Consumers Brands Social Media Analytics 60

Comm100

SEPTEMBER 15, 2022

In practical terms, this means adopting a range of digital support channels, including live chat, SMS, social media, and email. Social media: Customers want to connect with companies through the most convenient channel. In 2020, 67% of consumers used social media for service-related needs.

Omni-Channel 130

Omni-Channel Customer Service Social Media Chatbots 130

NetBase

DECEMBER 3, 2018

Social insight is crucial to have on hand when strategizing next steps with brand executives, as they can touch all facets of a business. This first post in our Social Media Reporting Series explains how Brand Analysis Reporting lets you communicate these insights quickly and, most importantly – accurately.

Social Media 53

Social Media Report Analysis Brands 53

NetBase

JUNE 1, 2020

SMWONE was an entirely online event this year and NetBase Quid was an eager participant in a good number of panels, sharing consumer and market intelligence insight. Because as we all know, the social web has opened up the world to brands – or at least to those ready to participate in it!

Consumers 64

Consumers Marketing Social Media Analytics 64

NetBase

JUNE 12, 2020

Digital consumer intelligence helps uncover how things will look, as well as trouble spots that shops should pay attention to during these early days of reopening. High Street shops, in particular, are nervously speculating if hesitant consumers will visit the new and socially distanced stores. We’ll take a look at all three!

Consumers 67

Consumers Social Media Ecommerce Retail 67

NetBase

MAY 22, 2019

It’s always great fun to head to New York to participate in Social Media Week – especially when we’ve got a panel of social marketing superstars like we had this year. Hillary Saviello – Digital & Social Media Manager, Communications, Global Policy and Advocacy, The Rockefeller Foundation.

Social Media 43

Social Media Analytics Brands Sports 43

NetBase

NOVEMBER 14, 2018

Social media reporting isn’t all it’s cracked up to be – and we’re not talking about marketing metrics you’re gathering to share with the C-suite, but “news” as it exists in the age of social media. Reach out for a demo to see it in action. Social Trend Tracking Opportunities Your Brand Missed Last Week.

Social Media 56

Social Media Effort Score Sports Trends 56

NetBase

APRIL 22, 2020

Consumer confidence is low right now and brands are switching gears to maintain relationships. Monitoring consumer investment mindset in light of COVID-19 will be important. The economy is fueled by consumer spending, and for quite some time now, economists have been able to predict and measure future trends. Here’s how.

Consumers 60

Consumers Social Media Trends Conference 60

NetBase

NOVEMBER 26, 2018

Social media marketing comes in many shapes and sizes, and regardless of which path you pursue, understanding the impact your efforts have on your target audience is mandatory – or at least it should be! Contact us for a demo and we’ll show you how! This is particularly true when evaluating influencer effectiveness.

Social Media 57

Social Media Marketing Advertising ROI 57

NetBase

MARCH 6, 2019

Before you can understand how to engage consumers, you have to understand who they are. And using Next Generation AI Analytics , you can break down attributes of the consumers interacting with your competitors. To shine a light on what makes the product great, and why your target consumers would want it.

Social Media 49

Social Media Analysis How To Analytics 49

NetBase

NOVEMBER 9, 2018

But interestingly enough, sometimes such situations – when handled well – serve to increase consumer love, instead of creating a loss of appetite. Except, when it comes to sabotage, consumers are a bit more understanding – because it’s not the brand’s fault, it’s some horrible person or persons’. jam for a while.

Social Media 45

Social Media e-support Consumers Brands 45

NetBase

APRIL 27, 2020

Social media has given birth to many things that can be considered useful in today’s business world, but perhaps the best invention is the meme. Connecting businesses to consumers on an emotional level, memes have the ability to showcase a sense of humor, and most importantly right now, show solidarity. COVID-19 Meme Messaging.

Culture 63

Culture Consumers Social Media Entertainment 63

Kustomer

OCTOBER 2, 2020

In fact, according to our own research , 79% of consumers say customer service is extremely important when deciding where to shop, so delivering on consumer expectations has never been more important. It’s not just about delivering on consumer expectations ?— it’s about exceeding their anticipated desires to drive loyalty.

Consumers 80

Consumers How To Retail e-support 80

BirdEye

APRIL 17, 2024

The policy helps viewers distinguish between AI-generated fiction and reality, safeguarding the authenticity of content consumed online. BirdAI can lend a hand with tasks like drafting social media post ideas or personalizing customer interactions while leaving the final human touch and control in your hands.

Policies 64

Policies Social Media Video Guidelines 64

NetBase

MARCH 20, 2019

It seems impossible that any brand or business could question the usefulness of social media, but some still do. This is likely because they aren’t seeing the ROI they want – but it’s not social media’s fault! In most, if not all, cases the problem is not social, but a disconnect in what you’re measuring.

Social Media 40

Social Media ROI Measurement How To 40

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Tips 111

NetBase

NOVEMBER 7, 2019

Every marketer must have real-time social insights they can trust to inform strategic decision-making for their businesses. At Social Media Week, NetBase was joined by industry leaders from L’Oréal UKI, McCann and Huawei to answer just that! Savvy, Complicated Consumers. But how does this look? Let’s check out a recap!

Social Media 40

Social Media Strategy Marketing Analytics 40

NetBase

OCTOBER 10, 2019

And there are five YouTube marketing musts that are key to any brand’s efforts – items that are informed by social media analytics! And be ready to push it aside as you capture consumer insight from your analytics tool! The post 5 YouTube Marketing Musts Informed by Social Media Analytics appeared first on NetBase.

Social Media 53

Social Media Analytics Marketing Video 53

NetBase

MARCH 30, 2020

With many consumers making budget-conscious decisions right now, and cauliflower being healthy, versatile and in demand, it won’t be surprising to see more cauliflower-based alternatives popping up on menus of fast casual, quick serve and fine dining establishments alike to increase sales revenue. Brands Capturing Consumer Love.

Trends 70

Trends Consumers Social Media Study 70