5 Things We Learned from the Customer Experience Speakers at the Sydney XI Forum
InMoment XI
JUNE 21, 2022
InMoment’s Global CMO, Kristi Knight , took us through the evolution of customer experience (CX). CX started out in the golden age of advertising, market research, and understanding consumers. Then, the internet was born, and online surveys were created to collect customer feedback in a timely manner.
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