When NPS makes sense
Zeisler Consulting
AUGUST 24, 2022
He said, “Z, why do you hate NPS so much? Now, in fairness, I don’t “hate” NPS. We could revisit Goodhart’s Law , but I’d be a broken record with regard to goals and metrics. But that goes not just for NPS, but C-SAT, Customer Effort Score, or anything else, frankly. But my friend persisted: “When should you use NPS?”.
Let's personalize your content