SuiteCX

JULY 7, 2017

Customer experience consultancy, Ellipsis, launches first productised data offering off the back of Data Republic’s data exchange marketplace. Customer engagement consulting agency, Ellipsis, has joined forces with Data Republic on a new data product offering aimed at helping brands better measure customer loyalty investments.

Loyalty 100

Loyalty Measurement Tools Data 100

SuiteCX

JULY 7, 2017

Customer experience consultancy, Ellipsis, launches first productised data offering off the back of Data Republic’s data exchange marketplace. Customer engagement consulting agency, Ellipsis, has joined forces with Data Republic on a new data product offering aimed at helping brands better measure customer loyalty investments.

Loyalty 100

Loyalty Measurement Tools Data 100

Michelli Experience

NOVEMBER 8, 2017

In fact, I work with consulting clients to look at the authenticity and impact of word choices across all aspects of their sales or service delivery. But two-thirds of marketers view loyalty programs as a way for consumers to demonstrate their loyalty to brands. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Customer Experience 113

Customer Experience Loyalty Programs Loyalty Consulting 113

Michelli Experience

MARCH 1, 2016

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Loyalty Programs 100

Loyalty Programs Loyalty How To Customers 100

CSM Magazine

SEPTEMBER 27, 2023

To add value to your services, consult a metaverse developer to determine how useful the technology can be to your business. Again, businesses can offer metaverse consultation services to others intending to embrace the innovation. But before then, it is crucial to understand what metaverse technology is all about and its benefits.

Technology 59

Technology Tourism Travel Entertainment 59

CustomerSuccessBox

SEPTEMBER 20, 2021

Role of Customer Success Manager in a SaaS Company. 10 Customer Success KPIs. Lincoln Murphy is a leading customer success consultant, keynote speaker, and author. He posts regularly on customer success, customer experience, and customer-centricity and is a Growth Consultant focused on Customer-centric Growth.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

SurveySensum

SEPTEMBER 6, 2023

This approach not only gets you more reviews but also builds customer loyalty , enhances your online reputation, and attracts new customers. Personalized Customer Engagement Personalized communication is the key to nurturing robust customer relationships. You get all just for being a part of it.

NPS 52

NPS Brands Social Media Net Promoter Score 52

SuiteCX

JUNE 15, 2017

Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor. Especially if a loyalty program is part of your strategy. Self-selection bias; this is the big loyalty program measurement challenge.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

SuiteCX

JUNE 15, 2017

Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor. Especially if a loyalty program is part of your strategy. Self-selection bias; this is the big loyalty program measurement challenge.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

Michelli Experience

OCTOBER 24, 2017

Market with a positive message and build loyalty programs anchored to doing good in the world. A Consultant’s View. Shelagh’s assessment of the decline of loyalty for the 50 plus segment resonates with my own experience as a consultant to leaders seeking to drive loyalty in their businesses. Michelli, Ph.D.

Loyalty 157

Loyalty Consulting Loyalty Programs Groups 157

Influitive

OCTOBER 11, 2015

Marketers know that finding ways to increase customer engagement is good for the bottom line. Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm.

Customer Engagement 40

Customer Engagement Loyalty Engagement Social Media 40

CSM Magazine

OCTOBER 4, 2023

For centuries, merchants have been offering special tokens that repeat customers could redeem for goods. Today, stamps, vouchers and coupons have mostly been replaced by apps and digital methods of tracking customer engagement. To begin with, when do you offer customers the opportunity to join your rewards program?

Loyalty 59

Loyalty How To Banking Airlines 59

Experience Investigators by 360Connext

JULY 13, 2015

Very recent research on loyalty programs showed how customers are looking for more communication that’s relevant. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. For most organizations, this is a shift from being reactive to proactive.

Customer Journeys 110

Customer Journeys Social Media Travel Loyalty Programs 110

NobelBiz

OCTOBER 31, 2023

Predictive Analytics By analyzing past interactions and customer feedback, Nobelbiz’s tools can offer predictions on future behavior. This predictive capability can be instrumental in strategizing marketing campaigns, loyalty programs, and more. Learn more about the real-time monitoring capabilities of NobelBiz OMNI+ here.

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

Experience Investigators by 360Connext

MAY 4, 2015

What opportunities are companies missing by defining the customer experience within the periphery of your store? Customers in your store are given your utmost attention. You have loyalty programs, a no-questions-asked refund policy, customer satisfaction surveys, and perhaps even greeters. The kicker?

Customer Experience 110

Customer Experience Customer Journeys Conference Retail 110

Michelli Experience

MARCH 11, 2016

Two: Mobile Loyalty Programs Work. An astounding 90 percent of smartphone users enrolled in mobile loyalty clubs have found them beneficial. Buyers love feeling like “part of the program.” Check out Cafe Rouge Express running a mobile loyalty campaign: Image credit: rippll.co.

Technology 100

Technology Company Marketing Loyalty Programs 100

Experience Investigators by 360Connext

JANUARY 12, 2015

Not entirely surprisingly, these customers are also the ones most likely to share their happiness and spread the word about your business. In fact, they are 70% more likely to do so if they are part of a loyalty program or “VIP” customers. via Creative Commons.

Loyalty 110

Loyalty Hotels Hospitality Loyalty Programs 110

Magellan Solutions

FEBRUARY 9, 2021

With the availability to cover the whole day, customers will have little reason to complain. Increase customer engagement. This allows a chance to make a good impression and give customers a reason to stick around. Some may be customers who switch to using chat instead of email/phone support. Customer care support.

Ecommerce 52

Ecommerce Loyalty Programs Customer Service Representative Travel 52

ClearAction

JANUARY 4, 2020

CEO’s Guide to Growth through Customer Experience Engagement Lynn Hunsaker. Customer experience engagement is a growth strategy. It’s the aim of Net Promoter Score®, CRM, loyalty programs, experiential marketing and so forth — rallying customers toward purchase volume, referrals and long-term relationships.

Engagement 48

Engagement Customer Experience Net Promoter Score Employee Engagement 48

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. E-consultancy believe that the success of your relationship with a customer depends upon the human loyalty you can create, rather than the corporate loyalty that these schemes often engender.

Tourism 56

Tourism Travel Customer Service e-support 56

Currency Alliance

APRIL 23, 2019

Chuck Ehredt sat down with Steve Hoban, who recently returned to the UK after spending 11 years working for Pick n Pay in South Africa, to discuss brand collaboration in loyalty schemes. In such a context, the extra value that a loyalty program can deliver to customers was probably meaningful to many people.

Loyalty 40

Loyalty Marketing Loyalty Programs Brands 40

Confirmit

OCTOBER 18, 2018

Preventing customer churn is also in essence the main objective of most customer experience programs, and often the most tangible one as linking customer loyalty to revenue from repeat business and positive word of mouth is a well-established way to fund CX improvement efforts, like the development of a new customer loyalty program.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

SurveySensum

JANUARY 26, 2024

Exceptional customer service : Ensure an efficient process where you initiate a prompt response, resolve customer concerns effectively, exceed customer expectations , and create memorable experiences. But these strategies are half-baked with the integration of a robust customer experience management system like SurveySensum.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Influitive

APRIL 22, 2015

The Forrester report stresses that B2B marketers are under as much pressure as their B2C peers to become customer-obsessed. To that end, Collins reminds us that while loyalty programs may have started in the B2C world, the concept can apply to the B2B space. Recognition and customer acknowledgement that appeals to advocates.

B2C 66

B2C B2B Loyalty Loyalty Programs 66

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. Unfortunately, there are situations when fraud or scams are carried out using client information.

Contact Center 52

Contact Center Data Management Contact Center Software 52

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This gave gaming something of a Philosopher’s Stone, or magic wand, aura. The post Where Is Gamification Going?

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. Unfortunately, there are situations when fraud or scams are carried out using client information.

Contact Center 52

Contact Center Data Contact Center Software Management 52

Beyond Philosophy

FEBRUARY 27, 2017

These new perks revolutionize how all Hilton Honors members can use their Points, senior vice president and global head of customer engagement, loyalty and partnerships Mark Weinstein said in a press release. So how does Hilton or any other company create true customer loyalty? Start by engaging the employees.

Rewards Programs 60

Rewards Programs Hotels Travel Chief Customer Officer 60

SurveySparrow

JULY 18, 2023

The Three Main Components of Customer Experience (CX) Let’s explore its three main components: #1 Customer Interaction This component involves all direct interactions between customers and your business. It includes customer support, sales consultations, and any other touchpoints where customers engage with your brand.

Strategy 52

Strategy Marketing Customer Experience Omni-Channel 52

Currency Alliance

FEBRUARY 26, 2021

So, with competition across nearly every category, all companies now need a loyalty strategy. Not every company needs a loyalty program with points, gift cards, or other incentives, but very few businesses can survive without a base of loyal customers that makes up 30-50% of recurring total sales.

Loyalty 59

Loyalty Customer Engagement Engagement Airlines 59

Experience Investigators by 360Connext

APRIL 7, 2015

Never mind that they are sending emails about merging loyalty programs and becoming one airline. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

Airlines 110

Airlines Customer Experience Travel Hotels 110

Tricia Morris

MAY 31, 2016

Pombriant notes that McKinsey recommends automation, proactive personalization, contextual interaction and journey innovation as four key pillars to achieve customer loyalty.“ Buying customer loyalty doesn’t work anymore,” says Pombriant who notes that traditional loyalty programs may soon be a thing of the past.

CRM 40

CRM Customer Experience Self Service Conference 40

Currency Alliance

JUNE 11, 2019

The smart ones kept a loyalty strategy even if they eliminated the points, but some foolishly acted as though their rewards program was their loyalty strategy – and threw the baby out with the bath water. Economic cycles aside, though, the real problem is that it attracts entirely the wrong sort of customer.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

ClearAction

FEBRUARY 27, 2016

Everyone acknowledges that customer retention is more cost-effective than acquisition, yet Marketing tends to put the majority of its resources in awareness-building and sales conversion. Resources dedicated to post-purchase customer experience management tend to be repurchase campaigns and loyalty programs.

Marketing 48

Marketing Metrics Connections Customer Retention 48

West Monroe

MAY 31, 2019

Though preventive interactions are one of the more obvious outbound use cases, these bots can also be used in marketing campaigns targeting specific customers to up-sell and cross-sell new products, or to drive enrollment in loyalty programs. Personal Financial Management.

Banking 40

Banking Financial Self Service Chatbots 40

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services.

Interaction 98

Interaction Analytics Call Center Contact Center 98

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45