CSM Magazine

SEPTEMBER 28, 2021

“Digital channels kept consumers and businesses connected over the past eighteen months. Tools like Reputation can help manage all of this information efficiently so that hospitality leaders can focus on providing a great experience.” Interested in learning more about how to build a hospitality customer experience strategy?

Hospitality 52

Hospitality Study Consumers Social Media 52

ShepHyken

MARCH 25, 2024

Each week, I read many customer service and customer experience articles from various resources. According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. I agree that customers are more demanding than ever.

Loyalty Programs 77

Loyalty Programs Hotels Customer Service Hospitality 77

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Industry Brands 74

Magellan Solutions

JANUARY 19, 2024

Why is a 24-hour front desk hotel essential in modern hospitality? The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. It makes every moment memorable and elevates the customer experience. Ready to know the secret to gracious hospitality? Your success is our commitment.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

ShepHyken

MAY 24, 2023

No matter how hard you try to please some customers, they aren’t happy. And speaking of reality, no matter how good you are at creating an amazing customer experience, the customer’s perception counts. That patient may be the nicest person in the world, but because of the pain, may become a difficult customer.

Sports 131

Sports Hospitality Customer Service Training Customers 131

BirdEye

JANUARY 25, 2024

From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. Property Management, Hospitality, and Healthcare lead in verification rates. 48% of these interactions are website clicks.

Automotive 58

Automotive Hospitality Healthcare Retail 58

C3Centricity

OCTOBER 22, 2018

I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! I ended up spending a night in a local University Hospital for the first time in my adult life. But think again. Introduce yourself.

Healthcare 202

Healthcare Consumers Customer Service Company 202

CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

Customer Experience 52

Customer Experience Contact Center Competitive Advantage Exceptional Customer Service 52

Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. It was about finding solutions for a customer and finding their pain points ”. A pproach customers with a personalized warm welcome.

Customer Service 341

Customer Service e-support Self Service Customers 341

CSM Magazine

DECEMBER 20, 2019

Many of us in the customer service world are quite adept at it. In customer service and hospitality, we devote time to make an excellent first impression. Our guest or customer may request service, or they need help to resolve an issue. after your guest or customer leaves you? It was memorable.

Interaction 52

Interaction How To Hospitality Customers 52

BirdEye

JANUARY 25, 2024

From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. Property Management, Hospitality, and Healthcare lead in verification rates. 48% of these interactions are website clicks.

Automotive 52

Automotive Hospitality Healthcare Retail 52

Avaya

MARCH 13, 2017

Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. So, why do 65% of customers still believe they put in more effort than a brand to resolve service issues?

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

BlueOcean

JANUARY 4, 2017

The evolution of the self-serve customer service solution isn’t exactly headline news as we enter this new year. We all know that many, if not most, consumers today prefer to avoid interacting with a live customer service representative if a self-serve option is available. Click here to connect with our director of sales.

Customer Service 223

Customer Service Call Center Hospitality Customer Service Representative 223

Customer Bliss

SEPTEMBER 19, 2019

In today’s episode, Lisa Allen , the first Chief Patient Experience Officer at Johns Hopkins Hospital shares how she combined her experience and knowledge in anthropology to change the way the organization addresses patient experience. Connect, Partner, and Reflect. Well, you make your own! CX #healthcare Click To Tweet.

Communication 135

Communication Hospitality Healthcare Customer Journeys 135

Magellan Solutions

DECEMBER 4, 2023

Magellan Solutions takes charge in a world where every interaction holds significance. It guarantees that your hotel thrives by providing top-notch hospitality services. Our goal is to provide exceptional service that sets a new standard for hospitality. We are your partner in providing exceptional hospitality.

Hotels 52

Hotels Management Hospitality Guest Experience 52

CSM Magazine

APRIL 4, 2024

The combination of hospitality, amusement, and betting experiences that characterize client service in casinos is top tier. Having exceptional customer service becomes essential for casinos in the highly lucrative gaming sector. For online casinos to be successful, providing excellent customer service is a must.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. Hospitality Net) We are officially on the eve of a new year, already moving through the holiday season at the signature blink-and-you-might-miss-it pace that is seemingly synonymous with this time of year.

Customer Service 70

Customer Service Hospitality e-support eBook 70

Customer Guru

JUNE 29, 2018

We, at Customer Guru, reckon that customer experience (CX) has become the key differentiator in the success and growth of any business. Raj and Vivek talk about the importance of customer experience in healthcare and how it is changing the healthcare industry. We’d be more than happy to help! Rajarshi: Oh, yes.

Hospitality 76

Hospitality Healthcare Customer Experience Management 76

ShepHyken

AUGUST 2, 2021

Each week I read many customer service and customer experience articles from various resources. Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. CMSWire) Let’s be frank: no company goes out of its way to produce miserable customer experiences. And yet, they happen.

Customer Service 92

Customer Service Hospitality Ecommerce Loyalty 92

Myra Golden

DECEMBER 5, 2018

When Eli, a twenty-something lively man from New York with toasted-almond skin and tinted glasses entered my dad’s hospital room, he changed the atmosphere. I caught myself staring at the interaction between my dad and Eli with my mouth literally frozen open. Personal Connection is Intentional. People Over Tasks.

Connections 69

Connections Travel Hospitality Tips 69

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Kate champions digital innovations that create the best customer experience and solutions.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Customer Bliss

JUNE 20, 2017

Jackie McAtee, Vice President of Marketing and Customer Experience for Mayfair Medical Imaging, and I discuss her path from hospitality and marketing to her hybrid role of both marketing and customer experience. Much of Jackie’s background was in the luxury hospitality industry. About Jackie. It’s in Dubai.).

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

Currency Alliance

OCTOBER 11, 2018

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. It does give pause for thought, however, that agile tech companies have proven more apt at filling these gaps: owning more of the customer journey, gathering more detailed data, and making more relevant and personalized offers.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Blake Morgan

AUGUST 15, 2023

               In customer experience integrating innovation and personalization is key. I had the pleasure of talking with Inspirato President David Kallery, about how they are redefining the luxury travel and hospitality paradigm. Inspirato offers us a glimpse into the future of the luxury customer experience.

Customer Experience 52

Customer Experience Case Study Hospitality Innovation 52

BirdEye

MARCH 6, 2023

Digital customer experience has become one of the most critical factors in building a successful business. With the majority of customer interactions happening online, local brands and businesses must ensure that their digital presence is up-to-date, easily accessible, and user-friendly.

Healthcare 98

Healthcare Automotive Hospitality Social Media 98

CSM Magazine

MAY 15, 2023

Customer experience (CX) in healthcare is how patients perceive their interactions with healthcare providers. A positive approach to improve customer experience assures the company’s growth in terms of revenue and building brand loyalty. This blog discusses six ways to improve customer experience in healthcare.

Healthcare 52

Healthcare Customer Experience Hospitality Self Service 52

Hello Customer

APRIL 10, 2020

Many organisations are constantly innovating so they can remain at the disposal of their customers. They are lending a number of cargo bikes to local entrepreneurs who are looking for an eco-friendly way to get products to their customers! Mobile Vikings in its turn, will make sure there’s an optimal internet connection.

Hospitality 97

Hospitality Retail Connections Video 97

Customer Bliss

APRIL 4, 2017

As a native of Louisiana, Sonya is no stranger to hospitality – her passion for outstanding Customer service drives her to make personal connections to live out the genuine Southwest brand to our 50,000 plus employees. The whole focus was to make sure the leaders in a hub city were connected to the staff in deep ways.

Airlines 204

Airlines Hospitality Leadership Connections 204

CSM Magazine

FEBRUARY 2, 2024

Powered by Genesys Cloud and supported by Sabio, Benenden’s solution equips them with next-generation capabilities to connect with members across digital channels and deliver a more personalised, efficient service. To adapt to changing member needs, Benenden sought to upgrade its customer contact infrastructure.

Self Service 52

Self Service Multi-Channel Healthcare Case Study 52

Uniphore

JANUARY 21, 2022

In the wake of the global pandemic, customer experience (CX) has risen to new prominence as more patients and members are interacting with healthcare service providers remotely. What digital customers are seeing often isn’t pretty: complex processes, redundant steps and time-consuming resolution journeys. But does it have to be?

Healthcare 147

Healthcare Analytics Self Service Consumers 147

CSM Magazine

MARCH 5, 2024

Remote patient monitoring through mobile apps is becoming increasingly popular, allowing for improved care outside hospital settings. Increased engagement: apps can make healthcare more engaging and interactive for patients. Custom patient engagement mobile app development can be effective for healthcare providers and patients.

Engagement 52

Engagement Healthcare Hospitality Gamification 52

Beyond Philosophy

AUGUST 17, 2023

As a pioneer in the experience movement, Pine has a new customer strategy concept that we discussed on a recent podcast, so I thought I would share what we learned here as well. Every company has to align what they charge with what their customers value. For my part, I don’t know of a company that measures customer time.

Self Service 78

Self Service Hospitality Video Customers 78

ShepHyken

DECEMBER 24, 2023

Each week, I read many customer service and customer experience articles from various resources. His appointment as the chief experience officer coincided with the company’s strategic rebranding to Bobby Jones Links, signifying a commitment to a culture that prioritizes both employee and customer experiences.

Customer Service 63

Customer Service Employee Experience B2C Hospitality 63

CSM Magazine

MARCH 17, 2023

Many things contribute to a poor customer experience. Take buffering, slow download speeds or bad Wi-Fi connections, for instance. Connectivity issues are beyond a brand’s control. But so many fail at the first hurdle because they don’t take the time to understand the customer journey.

Customer Journeys 52

Customer Journeys Ecommerce How To Touchpoint 52

SurveySparrow

DECEMBER 24, 2023

A genuine connection is paramount to providing a healthy CX, like any relationship. Listening intently and catering to your customer’s needs is the only way! One great way to crack this is by using customer experience surveys ! What is a Customer Experience Survey? But how do we do it? It’s not just any chat.

Examples 52

Examples Survey Customer Experience Net Promoter Score 52

CSM Magazine

OCTOBER 3, 2023

Artificial intelligence will – and is – transforming customer experience and will help to turn shoppers into loyal brand enthusiasts. AI is Set to Revolutionise Retail Customer Experience The integration of AI with customer service channels is elevating satisfaction, noted Stuart Dorman, Sabio’s Chief Innovation Officer.

Retail 59

Retail Customer Experience Chatbots Fashion 59

Hallmark Business Connections

APRIL 26, 2021

Nurses Need Human-Centered Customer Experience Strategies. Leaders can borrow from companies that have successfully improved the customer experience and apply their human-centered design principles to improve nurse satisfaction. Over the last few years, however, nurse turnover has risen (and it’s u p to 3 7% in some regions).

Customer Experience 67

Customer Experience Strategy Healthcare e-support 67