CloudCherry

MARCH 15, 2018

The customer experience wave has disrupted several industries and Telecom is one of them. Today, customers aren’t just leaving some of the biggest telecom brands in the world (Comcast ring a bell?) but are making it a point to tell their friends and social connections about their frustrating experiences.

Wireless 210

Wireless Customer Retention Call Center Advertising 210

CSM Magazine

JUNE 7, 2023

Broadband specialists, Quickline Communications, speeds up customer service and service delivery in £1m+ contract with makepositive, part of Sabio Group. The £1m-plus collaboration marks an important milestone as Quickline continues to invest in optimising its operations and delivering exceptional services to its customers.

Wireless 52

Wireless Telecommunications Customer Service Multi-Channel 52

CSM Magazine

AUGUST 10, 2023

Sabio Group , the digital customer experience (CX) transformation specialist, has announced it has been named as a supplier on Crown Commercial Service’s Network Services 3 (NS3) framework. We’re eager to support them in their digital customer experience transformation journeys.”

Groups 52

Groups Wireless Government Customer Journeys 52

Storyminers

JANUARY 12, 2017

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. Steve Haeckel (the guy who taught me systems thinking applied to enterprise design) introduced me to Lou Carbone (the guy who helped me fall in love with customer experience). 2016 Answer.

Trends 100

Trends Customer Experience Wireless Entertainment 100

TechSee

MAY 24, 2021

Rising crime rates, falling prices of home security devices, and the growing adoption of IoT smart homes and cloud-based technologies are driving the sector to an estimated $62.3 Customers simply do not want to admit technicians into their homes. Impress customers with easy installations/replacements. billion by 2025.

Self Service 124

Self Service Contact Center Wireless Video 124

Storyminers

JULY 7, 2020

How do you expect customer expectations to change in 2017? Customers will expect most of their vendors to serve them as well as their favorite vendors do. Prefer the customized recommendations you get from Nordstrom? The more adaptive companies will excel at keeping pace with their customers’ changing needs.

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

Vonage

MARCH 11, 2016

I recently had a customer service experience over the phone that proved why the phone is still king. Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. It was a very omnichannel experience. I dialed Verizon Wireless’s customer service line.

Omni-Channel 120

Omni-Channel Wireless Contact Center Average Handle Time 120

Alida

JANUARY 5, 2018

Marketers are always looking for new ways to create experiences that resonate with customers, and 2018 will be no different. And although fads come and go—think unicorn hair and frappuccinos—there are some trends that will stick in the coming year and affect how businesses interact with customers. CMOs become customer-obsessed.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

TechSee

DECEMBER 19, 2018

With Google Home, Apple Homekit and Amazon Echo creating buzz around connected devices, smart home products have become increasingly popular. While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer.

Sales 84

Sales Wireless Innovation Connections 84

Avaya

JUNE 1, 2017

The sports experience has become a 21st-Century medley of sights, smells, and experiences. Undoubtedly, technology is shaping the modern fan experience. In other words, they want to “be the experience.” The goal is to enhance the fan experience, not distract from it. Did you get what you wanted?

Sports 50

Sports Technology Engagement Wireless 50

TechSee

MAY 15, 2018

While the connected home market is growing steadily, it certainly has not exploded. In fact, according to PwC’s 2017 consumer study of the IoT and the connected home, while 81% of consumers are aware of smart technology, only 26% actually own a smart device. Security & Privacy. Installation maintenance and troubleshooting

Analysis 111

Analysis Marketing Self Service Wireless 111

TechSee

FEBRUARY 23, 2021

3G sunsetting is a significant step in the evolution of wireless communication. Old 3G technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G. Verizon already began to shut down its 3G networks at the end of 2020, but the sunset for commercial and government customers will be at the end of 2022.

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. If you don’t make your customers happy, they will find an insurance company that does. This is why embracing insurance technology is so important. In the last few years, the insurance industry has made strides by adopting new technologies.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. If you don’t make your customers happy, they will find an insurance company that does. This is why embracing insurance technology is so important. In the last few years, the insurance industry has made strides by adopting new technologies.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

TechSee

JANUARY 7, 2020

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

TechSee

OCTOBER 16, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Brands are reevaluating the current Support of Things (SoT) customer support models in light of this inevitable shift.

Self Service 138

Self Service Chatbots Video Wireless 138

Centercode

FEBRUARY 5, 2021

With consumers adopting more and more smart tech, the everyday spaces of your customers has become an interoperability minefield. “Technographics” is a mash-up of “technology” and “demographics” — together, it describes your customers’ tech stacks. What are technographics? Write it down.

Wireless 98

Wireless Guidelines Survey Connections 98

Think Customers

NOVEMBER 7, 2019

The next generation of cellular networks—also known as 5G—is set to greatly enhance the speed, connections, and responsiveness of wireless devices. So, what does that mean for the customer experience? Make immersive experiences a reality. A slight lag could disrupt the experience. Given that the average U.S.

Customer Journeys 40

Customer Journeys Customer Experience Wireless Hospitality 40

Talkdesk

JUNE 5, 2020

Many organizations had little-to-no prior experience with remote work, and therefore lacked the infrastructure, processes and policies required to ensure collaboration and continuity of operations. Jabra provides professional audio and video solutions to connect teams across locations and around the world. The change was not easy.

Tools 86

Tools Contact Center Wireless Government 86

Centercode

SEPTEMBER 14, 2020

Consumers rely on wearables like smartwatches, wireless earbuds, and connected fitness products to enhance a wide range of daily activities, from measuring vitals for both proactive and reactive health care to improving their overall quality of life. Making devices compatible with the smartphones customers use. million units.

Wireless 92

Wireless Connections Feedback Industry 92

CSM Magazine

NOVEMBER 2, 2020

Imagine you are talking to a customer over the phone. This is a nightmare for customers as well as service agents. To maintain the number of loyal clients and gain new ones, customer service departments should be continuously monitored and improved to assure buyers of the best service quality. Wireless Headphones.

Customer Service 52

Customer Service Wireless Call Center Video 52

Centercode

JANUARY 15, 2021

Technology isn’t the only thing that’s rapidly evolved in the past 25 years. From the niche world of hi-tech enthusiasts from the 90s to today’s mainstream users, the people who consume technology have had as much of an effect on its evolution as it has had in our daily life. “It’s a Unix system! .”

Consumers 95

Consumers Wireless Technology eBook 95

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Financial Institutions. Utility Sector. Transurban.

Call Center 81

Call Center Company Telecommunications Banking 81

Guavus

JANUARY 21, 2019

With trials and commercial deployments of 5G already underway and many CSPs expecting to deploy 5G technology in the next one to two years, the promise of 5G is fast becoming a reality. These additional connections will become critical as more and more IoT devices are supported. These opportunities include: Enhanced wireless broadband.

Wireless 42

Wireless Analytics Video Connections 42

Talkdesk

APRIL 7, 2020

Opentalk 2020 Virtual includes a full day of thought-provoking content and presentations, including keynotes from Talkdesk® executives and CX visionaries, as well as on-demand breakouts featuring Talkdesk experts, customers and industry leaders. Four specific strategies for wowing customers every time. Sign up by May 1, 2020.

Customer Service 81

Customer Service Contact Center Wireless Leadership 81

North Highland

JULY 10, 2019

In this series, we’ll look at how this new technology will require telecom companies to reimagine their operations and ways of working to remain competitive. 4G helped give rise to autonomous vehicles as well as technologies that powered the gig workforce and the proliferation of the “sharing economy.” The need to react quickly.

Wireless 49

Wireless Video Entertainment Innovation 49

Beyond Philosophy

SEPTEMBER 13, 2018

could be a Customer Experience fumble for the telecom companies that are touting its arrival, resulting in a loss of emotional engagement, customer loyalty, and revenue. For telecom and device companies launching 5G networks and devices, they could be setting themselves up for a Customer Experience fail.

Wireless 83

Wireless Telecommunications Brands Loyalty 83

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Alliance by IFS

OCTOBER 30, 2019

With field service IoT , FSOs can simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction. By 2025, the global number of IoT connected devices is expected to grow to 22 billion. This creates an experience in which the customer is more hands-off, yet receives better outcomes.”. “We

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Centercode

FEBRUARY 18, 2021

In the early 90s, the technological landscape was a very different place. And the idea of a home filled with technology that could wirelessly communicate not only with you but other pieces of technology was, for most, as out of reach as something on the Jetsons. User Experience as a field? Not really a thing.

eBook 59

eBook Wireless Fashion Social Media 59

Forrester's Customer Insights

MAY 28, 2019

This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. I am glad this deal will now […].

Wireless 53

Wireless Consumers Communication Marketing 53

CSM Magazine

FEBRUARY 24, 2021

MetTel employees have been recognized for demonstrating superior billing-related customer service and going above and beyond for clients during the pandemic. This is the seventh consecutive year MetTel has won Stevie Awards for Customer Service. This is the seventh consecutive year MetTel has won Stevie Awards for Customer Service.

Customer Service 52

Customer Service Government Wireless Contact Center 52

Alliance by IFS

DECEMBER 10, 2018

Astea recognized for its comprehensive portfolio of user-oriented mobile field service applications that meet the evolving needs of organizations, technicians and customers. Alliance Mobile Edge also integrates with wearable technology for easy, hands-free capturing, categorizing and sharing of knowledge from the field.

Management 83

Management Company Self Service Wireless 83

Tricia Morris

SEPTEMBER 25, 2015

In a highly competitive telecommunications industry, nTelos Wireless is a regional provider striving to inspire customer growth and loyalty by better connecting with its customers and the communities it serves. A Focus on Customer Convenience. A Vote for Better Customer Care. You can read more here.

Self Service 40

Self Service Wireless Customer Service Telecommunications 40

C Space

NOVEMBER 28, 2018

The implication was that, like King Harald, this new technology — this Bluetooth — could unite us all wirelessly through the PC and cellular industries. We’re witnessing the holistic revolution of technologies. Consumers know that technology is changing, fast. Everything is going to be wireless. In a way it has.

Wireless 45

Wireless Sports Healthcare Consumers 45

Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Telecommunications and Technology Companies. Transurban.

Call Center 52

Call Center Company Telecommunications Banking 52

Alliance by IFS

DECEMBER 10, 2018

Astea recognized for its comprehensive portfolio of user-oriented mobile field service applications that meet the evolving needs of organizations, technicians and customers. Alliance Mobile Edge also integrates with wearable technology for easy, hands-free capturing, categorizing and sharing of knowledge from the field.

Company 62

Company Self Service Wireless Software 62