ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., And one thing customers really want, whether they express it or not, is an easy experience.

Entertainment 84

Entertainment Sports Customer Service Training Training 84

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. Be Authentic and Inspire Your Team. Prioritize Needs Then Tackle.

Sports 197

Sports Customer Experience Travel B2C 197

Maru Group

MAY 5, 2020

As we continue to seek to understand how the COVID-19 pandemic affects consumers’ day-to-day realities, we conducted qualitative research with sports fans to dive deep into their feelings, actions, and attitudes. Globally, sports have been put on hold. Cultural Context. As any fan knows, sports represent more than competition.

Sports 52

Sports Engagement Marketing Entertainment 52

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. When did you first learn that company culture could actually drive growth?

Culture 60

Culture Company ROI Leadership 60

Michel Falcon Experience

JANUARY 9, 2020

On Breaking It Down, I sit down with entrepreneurs and business executives to help them solve company culture, employee engagement and customer experience challenges in their organization. On the premiere episode with CEO/Founder of Sport and Social Group Kristi Herold and I explore: 1. CONNECT WITH KRISTI ON LINKEDIN HERE.

Engagement 78

Engagement How To Sports Employee Engagement 78

Calabrio

DECEMBER 10, 2020

Now artificial intelligence (AI) is changing the way contact centers provide service, with bots that automate routine tasks and powerful self-service options that help customers quickly find the information they need on their own. With bots picking up the slack, agents can take time with customers and even personalize service as appropriate.

Contact Center 264

Contact Center Self Service Competitive Advantage Leadership 264

Experience Investigators by 360Connext

DECEMBER 8, 2020

The same could be said about overall company goals, leadership goals and yes, customer experience goals, too. Regardless of the ups and downs and unique challenges of 2020, a year-end review is a good exercise for customer experience leaders. What was the top priority for our customer experience goals? What did customers love?

Customer Experience 329

Customer Experience Net Promoter Score Effort Score Exercises 329

Customer Bliss

AUGUST 9, 2018

In today’s episode, I chat with Daniel Coullet , Senior Vice President of Customer Success and Experience, and Elizabeth Curtin , Customer Experience Practice Manager at PTC , about defining customer success, and the value of designing customer room for enhancing employee and customer experience.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

BlueOcean

JUNE 13, 2019

Consider this post your GPS guiding you to the best location for an outsourced center using four points of directional reference: cultural alignment, labor force, business climate, and accessibility. Cultural Alignment. Agents must be able to speak the same language as your customers – and not only in a literal sense.

Contact Center 189

Contact Center Travel Culture ROI 189

Lumoa

FEBRUARY 6, 2018

The future of customer experience is decided. We asked 15 experts with world reputation in Customer experience the same question and the results might surprise you. Every each of them answered the following questions: How do you see the future of customer experience? Probably not. How to overcome those challenges?

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Blake Morgan

MARCH 13, 2023

Looking to be customer-centric? Companies with female CEOs aren’t just more profitable —they also tend to lead in customer experience. Women thrive in customer-centric roles. In celebration of International Women’s Day and following up on a list I created last year , here are 20 more customer-centric companies led by women: 1.

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

CSM Magazine

SEPTEMBER 28, 2018

From October 1-5, thousands of organizations around the world will recognize Customer Service Week. It’s encouraging to see companies across all types of industries make an effort to celebrate their commitment to customer satisfaction. In many cases, Customer Service Week falls flat on strategy.

Connections 40

Connections Customer Service Strategy Employee Engagement 40

ImprintCX Articles

NOVEMBER 6, 2023

Exceptional organizations focus on developing and continuously innovating their culture, it doesn’t just happen on its own. If you create an exceptional culture centered on shared value and take care of your team, they will take care of your business. Q: What is your most favorite customer experience memory?

Entertainment 52

Entertainment Culture Sports Guest Experience 52

Customer Bliss

NOVEMBER 1, 2018

As a business leader, do you think about how your approach to hiring impacts your organization and customer experience? In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience?

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

CX Accelerator

DECEMBER 5, 2017

Do you ever feel like it’s impossible to keep great talent in a customer support environment? Consider this quote from Kevin Kruse- “Data is clear that friendship is more important than pay or benefits, and strongly correlates to productivity, safety, customer loyalty and profitability.” You’re not alone!

Loyalty 140

Loyalty Customer Service Contact Center Sports 140

Experience Investigators by 360Connext

JUNE 28, 2022

The same could be said about overall company goals, leadership goals, and yes, customer experience goals, too. Regardless of the ups and downs and unique challenges of these last few years, a periodic review is a good exercise for customer experience leaders. What was the top priority for our customer experience goals?

Customer Experience 143

Customer Experience Net Promoter Score Effort Score Exercises 143

Experience Investigators by 360Connext

JULY 6, 2021

Customer experience (CX) programs often begin with an idea and a dash of sincere enthusiasm…and little else. A Customer Experience Charter can answer that question. A Customer Experience Charter can answer that question. What is a Customer Experience Charter? The charter, however, is not a magical document.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

Calabrio

DECEMBER 10, 2020

Now artificial intelligence (AI) is changing the way contact centers provide service, with bots that automate routine tasks and powerful self-service options that help customers quickly find the information they need on their own. With bots picking up the slack, agents can take time with customers and even personalize service as appropriate.

Contact Center 130

Contact Center Self Service Competitive Advantage Leadership 130

AWS Machine Learning

MARCH 11, 2024

To support small businesses on their brand-building journey, VistaPrint provides customers with personalized product recommendations, both in real time on vistaprint.com and through marketing emails. Generate real-time product recommendations as a customer navigates the ecommerce website.

Ecommerce 92

Ecommerce System Sports Software 92

Michel Falcon Experience

MARCH 17, 2023

Michel Falcon: Welcome to the People-First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned, and those of others, on how to build a more purposeful business and career. Thank you for joining me on this episode of the People-First Culture Podcast. Now, what is it that your customers care about the most?

Hospitality 60

Hospitality Customer Experience Banking Sports 60

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS.

Culture 83

Culture System Metrics Resources 83

Team Support

MARCH 20, 2020

For a variety of reasons, be it a cultural shift in the workplace or a major event like COVID-19, more companies have employees working remotely with little to no in-person interaction. Here are 7 tips for managing a remote customer support team…. After all, trusting your employees will help build customer trust as well.

Tips 80

Tips Management Leadership Sports 80

Kayako

JANUARY 24, 2018

At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Armed with that empathy and over ten years in the business, there’s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

C Space

JANUARY 18, 2021

The new rules of engagement (according to customers). How did 2020 change the rules of engagement between customers and brands? For nearly a decade, we’ve tracked the connection between companies and customers. Customer benchmark: #1 in Logistics; #27 Overall. Jessica DeVlieger. C Space President. billion (+13.4%

Engagement 116

Engagement Apparel Financial Automotive 116

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Kustomer

OCTOBER 1, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Douglas Kramon , Senior Director of Fan Support & Customer Care Operations at ESPN, to discuss how customer care drives customer experience. For many fans, sports are memories. Fan Support.

Sports 52

Sports Self Service Customer Care Customers 52

Integrity Solutions

FEBRUARY 27, 2023

The first thing that comes to mind when you hear the word “coach”, understandably, is probably a sports reference. A coaching culture must dovetail with broader corporate goals — the growth strategy, the need to onboard, train and develop new salespeople to become productive quickly, and decrease costly sales turnover.

Sales 62

Sales Management Culture Leadership 62

Up Your Service

AUGUST 8, 2018

SPEAKING.COM: There are various clichés tied to customer service. KAUFMAN: The first is, “The customer is always right” – something that we know is not true. Sometimes customers get confused. A good alternative to that cliché is, “Always make the customer feel right, even when they’re wrong.”

Culture 53

Culture Airlines Net Promoter Score Leadership 53

SurveySparrow

OCTOBER 30, 2022

The correct time for conducting polls is customer-specific, so we can’t help there, but if you want the top poll questions for every occasion, this is the article! Are you feeling connected to your team while working from home? 5 Sports Poll Questions. If politics is an ever-present topic, so is sports. Please state why.

Sports 52

Sports Travel Financial Omni-Channel 52

Kustomer

APRIL 25, 2022

The modern customer is one that is informed. More so than ever before, consumers are invested in making conscious purchase decisions, thoroughly researching the product, and receiving above and beyond customer service. Customer service generally refers to the direct interaction between the customer and the company.

Strategy 98

Strategy Company e-support How To 98

Up Your Service

AUGUST 8, 2018

Building a Service Culture, an interview with Ron Kaufman. SPEAKING.COM: There are various clichés tied to customer service. RON KAUFMAN: The first is, “The customer is always right” – something that we know is not true. Sometimes customers get confused. Another misleading phrase is, “The customer is king.”

Culture 40

Culture Airlines Net Promoter Score Leadership 40

Blake Morgan

MAY 24, 2022

Just like every company is unique, so are its customers. . Skullcandy has created an impressive (and growing) company with its outstanding products and customer-focused marketing strategy. CMO Jessica Klodnicki involves the entire company in creating engaging content that resonates with its unique customer base. .

Customer Focused 59

Customer Focused Strategy Marketing Customer Centricity 59

Think Customers

MARCH 30, 2021

The growing remote work culture has business leaders looking for the best talent not only in their locality but across continents. Outsourced associates share similar experiences with your consumers and are aware of local customs and issues. What is onshoring? We begin right at home. What is nearshoring? Explore a world of opportunity.

Contact Center 52

Contact Center Sports Culture Sales 52

Stella Connect

SEPTEMBER 14, 2021

Earlier this year I took my sports bike to the garage for some basic maintenance — new clutch and gear shift levers. I thought prospective customers should know what they might be in for and penned suitably lacerating reviews for Google and Yelp. How the Customer Service Experience Can Make or Break Your Business.

Customer Service 52

Customer Service Sports Loyalty Programs Training 52

Comm100

MARCH 8, 2017

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. We have compiled the following list of customer service experts so that you don’t have to. We have compiled the following list of customer service experts so that you don’t have to.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0