CSM Magazine

JULY 11, 2023

Being a product manager is an exciting and challenging role that requires a unique blend of technical expertise, strategic thinking, and excellent communication skills. Product managers play a vital role in driving the success of a product, from conceptualization to launch and beyond.

Management 40

Management Roadmap Trends Communication 40

Alliance by IFS

APRIL 22, 2019

Astea will join field service management software vendors at Field Service Palm Springs, April 23–26, to showcase Alliance Enterprise™, the updated version of its award-winning service management and mobility platform. The conference takes place April 23–26, in Palm Desert, CA. Alliance Customer Edge™ mobile app.

Software 77

Software Management Roadmap Conference 77

Gainsight

JULY 13, 2022

At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. You will also discover the industry’s latest trends, and connect with like-minded thinkers and doers in the product management space. . Best practices for product roadmaps.

Roadmap 59

Roadmap Conference Analytics Strategy 59

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. By giving employees the benefit of the doubt and not micro-managing them, you will improve morale and strengthen your relationship with your employees. Include organization change management at the beginning.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Oracle

FEBRUARY 21, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Business Manager- Services, Kubota Tractor Corporation.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Martin Hill-Wilson

JANUARY 29, 2016

Its range of application is impressive – 100% compliance management, advisor dashboards for self development, a key input to Voice of the Customer initiatives and customer journey mapping. I’ve tracked the previous two conferences and been updating my omni-channel master classes with the use cases as soon as they were published.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Gainsight

APRIL 23, 2019

Now in its 7th year, Pulse is introducing an immersive Product Management track where you’ll learn how successful product companies are cultivating customer-centric product experiences. Tip #2: Inventory requests for easier product roadmap planning. What does it really mean to be a good product manager?

Tips 49

Tips Management Roadmap Conference 49

ChurnZero

APRIL 22, 2022

When you become a ChurnZero customer, you’ll have a team of advocates with you from the start, including a dedicated implementation specialist for onboarding and a dedicated Customer Success manager to help you win. We aim to create a relationship that promotes deep adoption and maximum value. this October.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

Education Services Group

MAY 23, 2022

Customer Success Manager. In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. Get a Program Manager. A collaboration piece with Peter Armaly, Nick Mitchell, and Sheik Ayube. Justin Garlock. Customer Success Analyst. Peter Armaly.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. By giving employees the benefit of the doubt and not micro-managing them, you will improve morale and strengthen your relationship with your employees. Include organization change management at the beginning.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

West Monroe

MARCH 14, 2024

We sit in the boardroom alongside investors, CEOs, CFOs, CIOs, and management teams and can translate between the groups that don’t always—in fact, rarely—speak the same language. Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Data 40

Data ROI Banking Financial 40

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. 6 Important Product Management Metrics (and How to Improve Them). As a product manager, metrics affect every move you make.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Lumoa

AUGUST 23, 2021

Stay agile to meet new needs In March and April of 2020, during the boggiest months of the pandemic, we saw companies being very agile in developing features and reprioritizing product and service roadmaps based on customer requests and feedback.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. For some community managers, this question isn’t of massive importance. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Natalie Petouhof

MAY 11, 2016

Competitive Roadmap For Capgemini: Capgemini’s competitive roadmap is one of quality of service where they want to work with some of the most demanding clients on the most challenging projects with the most talented people in the world.

Conference 40

Conference Roadmap Innovation Culture 40

Clarivate

JUNE 26, 2023

The ISPOR Task Force also recently published a guidance document, titled ‘Roadmap for increasing the usefulness and impact of patient-preference studies in decision making in health.’ Data from this work were presented at conferences, including ISPOR.

Data 52

Data Healthcare Roadmap Study 52

Experience Investigators by 360Connext

APRIL 6, 2015

I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as part of the conference schedule, I jumped at it. Blog Customer Engagement Customer Experience Featured Opinion branding change management guest post linkedin'

Customer Experience 110

Customer Experience Conference Customer Experience Professionals Roadmap 110

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. The following is what she has to say.

Management 52

Management How To Effort Score Customer Success 52

Lithium

MAY 4, 2021

Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Khoros Roadmap Webinar Tuesday, June 8 • Register today! Webinars & Events.

Conference 52

Conference Analytics Social Media Roadmap 52

Circular Edge

SEPTEMBER 15, 2020

Access Continuous Education On-Demand including Conference Recordings, Webinars, Product Demos, Discussion Boards, Blogs, etc. And So Much More to Help You Accelerate Your JDE, CX & Cloud Roadmap. ” – Chelsea, Marketing Manager. — Chelsea Krieger, Marketing Manager. What Does Quest Mean To You?

Roadmap 52

Roadmap Conference Innovation Meeting 52

Circular Edge

APRIL 22, 2020

Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2 I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. Lease Management.

Resources 52

Resources Innovation Roadmap Self Service 52

Oracle

FEBRUARY 26, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Attend this session to get answers and solutions, insight to the roadmap, advice on your process and team structure, and share feedback. Featuring Wren Ludlow, Principal Product Manager, Oracle.

Conference 40

Conference Roadmap Tips Feedback 40

Oracle

JANUARY 24, 2019

Visit t he registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Customer Showcase: Thinking Outside of the Box with Knowledge Management. Oracle Field Service Vision and Roadmap. Here are 5 of the upcoming, essential service sessions.

Customer Experience 40

Customer Experience Self Service Roadmap Conference 40

ChurnZero

APRIL 22, 2022

When you become a ChurnZero customer, you’ll have a team of advocates with you from the start, including a dedicated implementation specialist for onboarding and a dedicated Customer Success manager to help you win. We aim to create a relationship that promotes deep adoption and maximum value. this October.

Customer Success 52

Customer Success Roadmap Conference Feedback 52

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Crisis Alert: Managing Your Brand in an Unpredictable World. And after attending our LA conference, you’ll want more – and we have it. A Roadmap to Meaningful Content. NetBase LIVE NY. How Warner Bros.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Oracle

JANUARY 9, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. And then, developing a roadmap on how you’re going to move forward.” ” – Dan Cohen, Marketing Automation/Operations Manager, MongoDB. Just do it.

Tips 80

Tips Customer Experience Roadmap Conference 80

Customer Bliss

AUGUST 15, 2017

After leading the Customer Relations team for Thomas Cook in Germany she built up and developed an industry-leading Quality Management function for the whole Group with a focus on continuously improving the companies’ hotel portfolio and helping hotels to improve their quality and their customer experience by working actively with Customer feedback.

Travel 204

Travel Industry Hotels Customer Journeys 204

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. At InVision , our customer success team is responsible for managing the relationships with our most important users: Enterprise customers. We focus on sync, advanced prototyping, security, team management and much more.

Customer Success 48

Customer Success Management Roadmap Training 48

Oracle

FEBRUARY 7, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Breakout session featuring Keith Spohn, Director of Product Management, Oracle. Oracle Commerce and Oracle Commerce Cloud Roadmap. Content and Commerce: Better Together.

Customer Experience 44

Customer Experience Conference Ecommerce Roadmap 44

Optimove

NOVEMBER 7, 2019

Ten CRM executives and decision-makers from companies of various sizes, verticals, and (mostly) faraway places spent the entire day inside a conference room with us, generously giving their feedback on Optimove. Furthermore, timing it around the middle of Q4 allows us to incorporate feedback into next year’s roadmap.

Conference 40

Conference Roadmap CRM Customer Retention 40

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. .

Roadmap 59

Roadmap ROI NPS Customer Success 59

Circular Edge

JUNE 17, 2020

Another customer case study featured Casper Sleep, a designer and distributor of mattresses, sleep accessories and sleep technology, who shared how they are continuously innovating with the JDE Orchestrator to better manage & process orders between JDE Inventory Management and 3PL Warehouses. I am happy to help!

Resources 52

Resources Case Study Study Conference 52

ChurnZero

MAY 12, 2020

The SaaS Revolution Show is brought to you by SaaStock Europe’s only B2B SaaS conference, which take place in Dublin, Ireland. Host: Andrew Michael , Business Intelligence Manager, Hotjar. Host: Nate Fiedler , Customer Retention Strategy Manager, Box. Description: CHURN.FM is the podcast for subscription economy pros.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . This year’s Pulse, our annual conference, now Pulse Everywhere in 2020 due to the current pandemic, is our incredible chance to share with the world our continued path towards the most meaningful innovation in our industry. . Value Center.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40

Talkdesk

MAY 18, 2020

Source: Data Protection and Privacy Legislation , United Nations Conference on Trade and Development, April 2020. Source: Adoption of E-Commerce Legislation Worldwide , United Nations Conference on Trade and Development, April 2020. Digital Transformation is not just a buzzword on C-level roadmaps.

Contact Center 83

Contact Center Policies e-support Conference 83