West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. There are three main benefits from PLG: 2.

Conference 40

Conference Interaction Self Service B2B 40

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. Register for BIG RYG DC here. .

Conference 95

Conference Leadership Industry Customer Success 95

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. If you’re planning to be there, please reach out to us!

Conference 52

Conference Trends Interaction Software 52

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Conference 98

Conference Customer Success Customer Journeys Industry 98

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

Conference 52

Conference Connections B2C Tips 52

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. Set up and run the user interface. This step deploys Chat Studio to the web.

Interaction 97

Interaction Chatbots Training How To 97

Comm100

MAY 21, 2019

Expo 2019’s theme was “Navigate the tides of transformation” and as well as covering a lot of the type of best practices CX pros are familiar with, the Expo contained a lot of fresh topics and technologies too. The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister.

Conference 139

Conference Contact Center NPS Culture 139

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . Only 27.2%

Interaction 98

Interaction Net Promoter Score Customer Success Conference 98

Interactions

MARCH 29, 2023

The paper will be presented at the 2023 IEEE International Conference on Acoustics, Speech, and Signal Processing (ICASSP 2023), June 4 -10, 2023, in Rhodes Island, Greece. Growing Need for Real-time Redaction Technology The paper cites industry statistics that testify to the need for real-time redaction.

Interaction 62

Interaction Data Average Handle Time Contact Center 62

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. You know it’s a good conference if this was your only piece of feedback.). TSIA World Interact 2022 in Orlando is a wrap, but the key takeaways above shouldn’t be one-hit-wonders.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Tourism Travel Entertainment 59

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. INBOUND 2021. September 7-10,2021. Boston- USA. Salt Lake city, Utah.

Conference 52

Conference Customer Success Case Study Innovation 52

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. This spring’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies and experts.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. Register for BIG RYG DC here.

Conference 52

Conference Leadership Industry Customer Success 52

Education Services Group

OCTOBER 27, 2020

TSIA’s conferences are always jam-packed with best-practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. The TSIA Interact sessions I attended were all fantastic. This year’s TSIA Interact was my first time experiencing the conference.

Interaction 52

Interaction Conference Customer Journeys Customer Success 52

CSM Magazine

MAY 5, 2023

Angela Clarkson, Head of Business Consultancy, Sabio Group One of the key issues discussed at our recent Disrupt 2023 conference in the UK was the cost-of-living crisis and its likely impact on customer service provision. This requires an emphasis on seamless end-to-end journey design, rather than just the technologies chosen to deliver it.

Technology 52

Technology Customer Service Self Service B2C 52

Upstream Works

JULY 16, 2020

Here are two key technologies contact centers need for work-from-home agents to thrive during the global pandemic. Technology #1: Omnichannel Contact Center Solutions. Therefore, the right technology is so important. Technology #2: AI and Analytics. As such, call volumes to contact centers are up.

Contact Center 78

Contact Center Technology Self Service Omni-Channel 78

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The misunderstanding stems from a situation where people tend to focus first on the technology. That’s a really common mistake for companies to make.

Conference 98

Conference Customer Success Leadership Sales 98

Experience Investigators by 360Connext

MARCH 18, 2015

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital and interactive trends each March. How will we use this technology to better our experiences?

Interaction 110

Interaction Conference Innovation Fashion 110

Alliance by IFS

AUGUST 7, 2019

The 17th annual Field Service Conference at Amelia Island , Florida is quickly approaching! Participate in interactive workshops where you’ll hear about strategies and tactics for strengthening your business in today’s challenging marketplace. Amelia Island is always one of the premier field service conferences in the USA.

Conference 70

Conference Self Service Competitive Advantage Software 70

BlueOcean

DECEMBER 18, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. The rate at which contact center technology has evolved accelerated during the pandemic years.

Contact Center 177

Contact Center Industry Average Handle Time First Call Resolution 177

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Here are a few highlights: Customer expectations raise the stakes for digital CX.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Kayako

MARCH 21, 2017

Every interaction we have with our customer influences whether or not they will return. According to the customer quotient study , technology has the third highest rating for industries where customers feel respected. The first part of your interaction should demonstrate you can see the problem they’re suffering.

Interaction 211

Interaction How To Self Service Customers 211

BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. Blockchain technology isn’t losing its buzzword status anytime soon. 4x Growth with Better Employee Experience.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

Beyond Philosophy

APRIL 18, 2024

So, today we are going to look at how you can strike a balance between personalizing your interactions and offerings for customers without freaking them out. Personalization during face-to-face interactions is the modus operandi for many small business operations. However, larger companies using technology can do that, too.

Advertising 78

Advertising Conference Technology Brands 78

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. Winners are chosen in 5 categories and will be awarded at Interactions 2020. Winners will demonstrate notable changes in agent absenteeism, attrition, and agent utilization.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

Team Support

MARCH 27, 2020

These in person interactions are the foundation of many excellent customer relationships, and it can sometimes be a challenge to build or sustain relationships without them. So, how can you maintain strong B2B customer relationships without face-to-face interactions? It’s not an easy task, but here are a few suggestions to help….

Customer relationships 80

Customer relationships B2B Interaction Multi-Channel 80

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences. April 19, 2018.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

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Resources Contact Center Conference Interaction 149

Lithium

JULY 13, 2022

Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. In 2018 during the Lithium and Spredfast merger, the idea of centralization was first envisioned to change the way brands and customers interact.

Conference 52

Conference Self Service Social Media Contact Center 52

Optimove

JUNE 22, 2023

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Geofencing  Geo-fencing is a location-based technology that creates a virtual boundary around a physical location using GPS or RFID (Radio-Frequency Identification) technology.

Technology 52

Technology Customer Engagement Engagement Loyalty Programs 52

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Calabrio is proud to recognise and support the strides our customers are making in more human-centric interactions. help finding a dentist 2.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

CSM Practice

FEBRUARY 4, 2022

It is no secret that technology is changing almost every aspect of our lives, from travel, to our health, to how we experience things. More Video Calls for Customer Success One of the first tech trends in Customer Success is the popularity of video calls for interacting with customers.

Omni-Channel 52

Omni-Channel Customer Success Technology Social Media 52

CSM Magazine

NOVEMBER 14, 2023

I recently had the privilege of speaking at the Unleashing Digital Customer Experience conference in Amsterdam. This belief underpins our mission to assist clients in harnessing technology to create efficient and engaging experiences for both customers and employees.

Conference 52

Conference Groups Touchpoint Innovation 52

datastax

JUNE 18, 2019

Last week I attended O’Reilly’s Velocity and Software Architecture conferences—a double-bill targeting modern developers. It’s no wonder O’Reilly decided to combine the Software Architecture and Velocity conferences, seeing how these are the most transformative topics of modern software. Distributed” Moves to the Main Stage.

Conference 63

Conference Data Management Software 63

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. So, how can how you can shape CX for improved outcomes at your organisation?

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

InteractionMetrics

APRIL 4, 2019

April 2019: Catch customer experience speaker, Martha Brooke at 2 national conferences: Operations Summit in Columbus, OH and the Smart Customer Service track of CRM Evolution in Washington, DC. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics.

Omni-Channel 40

Omni-Channel Conference Customer Experience CRM 40