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The Art of Selling CX

Horizon CX

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service. A few references to consider are among the following.

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Smart Tagging: Revolutionizing Equipment Identification and Tracking

CSM Magazine

Logistics: In the transportation industry, the ability to track assets is vital for effectiveness. By implementing tagging systems and adhering to industry best practices, companies can gain a competitive advantage in asset management.

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10 Innovative Ways Companies are Winning with AI Today

TechSee

There are many ways AI is helping businesses across industries gain a competitive advantage. Utilities use AI to analyze historical trends, weather patterns, and other factors to predict overloads to their grids in order to take precautionary measures before a disaster strikes. 10 Ways AI Can Transform Your Business.

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The Reasons Behind Tesla’s High Net Promoter Score

Retently

He said that electric cars are the future of sustainable transportation. Delivers one of the best customer experience in the auto industry Tesla has come to a realization that gave them a huge competitive advantage in the world of customer experience: make the process of owning one better than that of owning any other car.

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Leveraging Gas Infrastructure to Drive Decarbonization

West Monroe

This focus was inevitable and timely given natural gas’ huge CO2e footprint within the power, heavy industrial, agriculture, transportation, and building heating sector markets. There is some early momentum in identifying approaches that may hold long-term promise. The stakes are high on all sides.

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6 easy steps for creating a winning benchmarking strategy

BirdEye

With strategic benchmarking, you can discover ways to improve customer satisfaction, gain a competitive advantage , or bring about superior performance in any business function. Financial services, transportation, and healthcare are all examples of industries that have adopted a defined set of industry standards.

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7 Questions to Ask Your Customer Support Vendor

GlowTouch

Not to mention, choosing the right customer service vendor can give your company a competitive advantage and allow you to focus on the core of your business and product. Some customer support companies provide additional support to employees such as free or subsidized housing, free transport, meal vouchers.