article thumbnail

Securing Healthcare Communication: Comm100’s HIPAA Compliant Messaging

Comm100

To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. HIPAA-compliant messaging is a critical aspect for all healthcare operations that communicate with their clients online. Failure to do so can lead to serious monetary and reputational implications.

article thumbnail

Talking Omnichannel But Organised Multi Channel?

Peter Lavers

Remember when we used to talk about “channels and media”? Channel meant physical route to market e.g. retail, wholesale, intermediated, direct, etc. Media meant one- or two-way communications devices e.g. TV, radio, telephone, website, email, webchat, face-to-face, etc. So, is omnichannel just well-connected multi channel?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How an IT Help Desk Can Increase Internal Customer Loyalty

CSM Magazine

Set Clear SLAs : Define and communicate Service Level Agreements (SLAs) for different categories of requests. Offer Multi-Channel Support Providing multi-channel support options can vastly improve user experience. Unified Dashboard : Utilize a unified dashboard to manage inquiries from various channels efficiently.

Loyalty 52
article thumbnail

Mastering Call Queuing: The Ultimate Guide to Efficient Customer Communications

NobelBiz

In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. Dive deep into the intricacies of call queuing and how it’s revolutionizing the way businesses handle customer communications. What is Call Queuing?

article thumbnail

Millennial Generation Customer Service – The Ultimate Guide

TechSee

Key preferences to consider in Millennial generation customer service: Text me, I don’t like to talk: Millennials prefer to communicate over text messaging and rarely make phone calls. each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it.

article thumbnail

Customer Experience Digitization: 7 Strategies to Get The Best Results

Lumoa

As part of the change, organizations need to challenge the status quo, experiment, and of course, become comfortable with failure. For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company.

article thumbnail

E-learning Platform: Optimize Your Marketing Flow

Optimove

Every online learning platform must orchestrate communications using prioritization and exclusion. CRM marketers must gain the tools and skills required to assign priorities to each communication they send out to students at all times. It takes into account the following: Whether the student completed a course in the past week.