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Talking Omnichannel But Organised Multi Channel?

Peter Lavers

Remember when we used to talk about “channels and media”? Channel meant physical route to market e.g. retail, wholesale, intermediated, direct, etc. These terms have effectively amalgamated since we started to become “multi channel”. These terms have effectively amalgamated since we started to become “multi channel”.

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Top Customer Care Trends to Consider as You Plan for the New Year

BlueOcean

Total experience (TX) is an increasingly popular concept that combines customer experience, employee experience, user experience, and multi experience into one cohesive strategy. The multi experience is the evolution of omnichannel experience—the integrated experience that weaves together every channel instead of hopping between them.

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Why Your Company Needs Multi-channel Tech Support

Helpware

Of course, with abandoned basket tracking metrics, you can guess that your copy needs some work. The post Why Your Company Needs Multi-channel Tech Support appeared first on Helpware Blog. Unless it’s a major purchase/investment, you will move on to the next product that is more clearly explained even if it isn’t as good.

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Respect Your Customers with a United “You Know Me” Experience

Customer Bliss

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

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Customer Experience Digitization: 7 Strategies to Get The Best Results

Lumoa

As part of the change, organizations need to challenge the status quo, experiment, and of course, become comfortable with failure. For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company.

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Millennial Generation Customer Service – The Ultimate Guide

TechSee

each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it. Dedicate trained customer service personnel – ideally other Millennials – to monitor all social channels and respond quickly to questions wherever they are asked. But they don’t stop there.

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The Boardroom’s Brave New Voices and What They’re Saying

inQuba

It’s business unusual, but multi-disciplinary teams are solving today’s biggest challenges. Multi-disciplinary professionals are discussing customer-centric solutions to collaboration and digital transformation. For one, there has been a channel explosion. Professionals now need to satisfy the needs of a multi-disciplinary team.