Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . PLAY AND SUBSCRIBE.

Culture 98

Culture Connections Leadership Communication 98

SurveySparrow

DECEMBER 9, 2020

Employee experience is probably one of the most ignored strategies to achieve business success. We already know about workforce culture and employee engagement, but somehow we forget to handle employee experience management. Employee experience helps to increase engagement, and high employee engagement means 2.5x

Employee Experience 52

Employee Experience Employee Engagement Net Promoter Score Culture 52

Russel Lolacher

JULY 4, 2022

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. Connect with Nate on his platforms: Linkedin. the differences between introverts and extroverts in building connections.

Employee Experience 52

Employee Experience Connections Leadership Groups 52

Comm100

FEBRUARY 6, 2023

Humanizing the digital experience As businesses focus on digitization and customer interaction becomes more automated, customer experiences lose a personal touch. Companies can no longer connect with clients on a human level, and as a result, clients feel neglected.

Financial 206

Financial Trends Self Service Customer Experience 206

Russel Lolacher

APRIL 17, 2023

In this episode of Relationships at Work, Russel chats with communications expert and candour advocate Lisa Bloch on intentionally bringing candour into workplace communications. She is the Senior Director of population health communications at Mount Sinai Health System. And I’m really curious about how you define candour.

Communication 52

Communication How To Leadership Meeting 52

CSM Magazine

APRIL 20, 2021

Nick Dicksee, CPaaS Specialist Lead at Avaya UK&I, explains how organisations can catapult themselves into the future of work with a simple and powerful framework designed to aid Total Experience. Over the past year, the focus on Unified Communications has shifted from an area of increased interest to a necessity for business continuity.

Communication 59

Communication Video Innovation Touchpoint 59

Experience Investigators by 360Connext

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage it effectively to elevate and not deduct from the customer journey.

Customer Experience 143

Customer Experience Customer Service Self Service Chatbots 143

BirdEye

DECEMBER 22, 2023

According to our research, 35% of businesses still believe that phone calls are the most effective communication channel. It’s not just about making calls; it’s about ensuring seamless communication, enhancing customer service, and supporting your business’s growth.

System 109

System Self Service Analytics Communication 109

Press 1 For Nick

JANUARY 13, 2021

In business, leaders will benefit from reflecting on how these changes—shutdowns, communication changes, working from home—have impacted their relationships with their consumers and consider how this season has improved or harmed your business continuity. MISSION CRITICAL: COMMUNICATION. Zoom, Microsoft Teams, etc.).

Connections 52

Connections How To Policies Communication 52

Qualtrics

APRIL 16, 2020

In response, organizations are making rapid, widespread changes that are dramatically changing the employee experience (EX). We’re all still learning how these temporary changes affect employees, but another question is quickly emerging – how will these current disruptions affect employee experiences in the future?

Employee Experience 45

Employee Experience Culture Policies Trends 45

ShepHyken

JUNE 6, 2024

Omnichannel messaging can be embraced by integrating voice, text, email, video, and more, allowing agents to meet customers on their preferred channels where they’re already comfortable communicating. Simplifying the customer communication process is the most effective method of improving the customer experience.

Contact Center 58

Contact Center Self Service Omni-Channel Customer Satisfaction 58

Experience Investigators by 360Connext

MARCH 8, 2021

We do this by creating custom learning paths for our clients, including virtual and live sessions, small group or individual coaching, and lots of communication to reinforce the topics we’re discussing. . That’s a great way to introduce the idea and importance of customer experience. How are those insights communicated to drive action?

Customer Journeys 271

Customer Journeys Customer Experience Culture Customer Centricity 271

VDS

JULY 22, 2020

In business, leaders will benefit from reflecting on how these changes—shutdowns, communication changes, working from home—have impacted their relationships with their consumers and consider how this season has improved or harmed your business continuity. MISSION CRITICAL: COMMUNICATION. Make sure to tell employees: They are valued.

Connections 52

Connections How To Contact Center Policies 52

Qualtrics

JANUARY 23, 2020

In this installment of our Employee Experience Visionaries series, hear from Lynne Oldham , Chief People Officer at Zoom Video Communications , about: Why Zoom encourages employees to ask anonymous questions about anything at their all-hands meetings. WANT TO LEARN MORE ABOUT CREATING GREAT EMPLOYEE EXPERIENCES?

Employee Experience 37

Employee Experience Survey Culture Trends 37

Playvox

JANUARY 5, 2022

Agent engagement refers to an employee’s mental and emotional connection to your company. According to SHRM , it also includes an employee’s willingness and ability to contribute to the company’s success. Communicate Consistently and Clearly. It’s easy to do this when your team is located in the same building.

Contact Center 72

Contact Center How To Fashion Gamification 72

Qualtrics

FEBRUARY 4, 2021

It connects us with colleagues and customers, increases productivity and helps employees deliver their best work. IT leaders now have a critical opportunity to take center stage in designing and improving employee experiences. Find out more about employee experience for IT. Here's how. Make it a good one.

Employee Experience 26

Employee Experience Abandon Rate Return on Investment Technology 26

Help Scout

APRIL 1, 2019

Of all the everyday challenges professionals face at work, clear communication and effective collaboration are two of the most pervasive. A business’ approach to communication not only influences business outcomes, but it can also make or break the employee experience. 8 internal communication tools to consider.

Communication 40

Communication Tools Handbook Video 40

NobelBiz

FEBRUARY 23, 2023

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphone, tablet or computer). UCaaS is an acronym that stands for “Unified Communications on Demand.” What are its advantages?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

Comm100

MARCH 16, 2022

The United Kingdom’s Government Digital Services, the Canadian Digital Services, and Singapore’s Government Technology Agency are all examples of governments dedicating resources towards digital technologies that experience citizen experience, as well government employee experience. Digital communication .

Government 206

Government Customer Service Chatbots Effort Score 206

TechSee

AUGUST 14, 2023

Follow on LinkedIn Jon Arnold , Tech Thought Leader, Analyst, and Speaker Jon provides thought leadership and go-to-market counsel focusing on the business-level impact of communications technologies on digital transformation. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog. of podcasts worldwide.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

CSM Magazine

MARCH 13, 2022

Avaya has announced results of an online market research survey conducted by IDG Communications indicating the most successful UK&I businesses recognise customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. . The right communications and collaboration tools empower everyone.

Self Service 52

Self Service Study Gamification Customer Centricity 52

Qualtrics

APRIL 9, 2020

Communication is vital to not only those working remotely , but also managers, people team leaders, and the c-suite. Organizations should survey employees now; however, the content and tone of surveys should be adapted to reflect the current environment. We build connections by acknowledging that each of our experiences is important.

Communication 34

Communication How To Policies Feedback 34

ShepHyken

APRIL 28, 2020

Humanize the Customer Experience. How to Stay Connected in a Remote Economy. They discuss strategies for adapting to a remote workforce and ways to humanize a digital customer experience. Communication technology (such as Zoom, Microsoft Teams and Slack) can help combat this.

Contact Center Software 65

Contact Center Software Contact Center Innovation Communication 65

Customer Bliss

DECEMBER 28, 2018

Despite being a leader in its industry’s market share and revenue, MTN was actually losing revenue due to the prevalence of streaming and video chat. Employee Experience Trickles Down to Customers. These call center reps weren’t enabled or empowered to satisfy customers; the less than stellar employee experience trickled down.

Telecommunications 141

Telecommunications Chief Customer Officer Call Center Government 141

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Accessibility is the experience.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Accessibility is the experience.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

One Millimeter Mindset

APRIL 28, 2020

Consider the professional story you communicate when you either are a spectator or an active virtual participant during meetings. And vision best allows us to connect to our environments. How do you create virtual employee experiences and client experiences? Consider this. Let’s get to where we need to go.

Meeting 89

Meeting Video Conference Communication 89

Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. 2022 just might be The Year of the Contact Center Employee. Employee Experience. Several workforce trends are driving the need to focus on the employee experience.

Contact Center 79

Contact Center Trends Omni-Channel CRM 79

UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. Streaming music and video will devour available bandwidth. This could affect call and connection quality.

Tips 86

Tips Guidelines Contact Center Software Contact Center 86

UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. Streaming music and video will devour available bandwidth. This could affect call and connection quality.

Tips 72

Tips Guidelines Contact Center Software Contact Center 72

NobelBiz

JUNE 7, 2021

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphones, tablets, or computers). UCaaS is an acronym that stands for “Unified Communications on Demand.” What are its advantages?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

Experience Investigators by 360Connext

JANUARY 5, 2022

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. You did this by formal and informal communication strategies. You helped other leaders communicate how their team goals were connected to CX success. .

Resources 369

Resources Customer Journeys Video Strategy 369

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. Open Communication Definition.

Culture 26

Culture Communication Multi-Channel Feedback 26

SurveySparrow

MAY 7, 2024

Well, you need to know all of them to strategically align your employees’ work with your organization’s goals. An essential component of managing staff members in your company is performance management, which involves ongoing feedback and communication. Starts at $2/month/employee. Starts at $5/month/employee.

Software 52

Software Management Employee Engagement Policies 52

Oracle

JUNE 23, 2020

For a new LinkedIn connection, send a message saying something to the extent of, ‘Thanks for connecting, have a great day.’ “I recently turned to some different ways to network, share expertise, and really connect with people. Encourage viewers to make a connection. Answer others’ questions.

Tips 94

Tips Social Media How To Connections 94

SurveySparrow

JULY 14, 2023

Job tracking: Track job orders, including job descriptions, requirements, and status updates Interaction tracking: Passively track all email communication against candidate and client records so that you never miss a conversation. Candidate relationship management (CRM) : Build landing pages and embed videos for marketing purposes.

CRM 52

CRM Social Media Analytics Multi-Channel 52

NobelBiz

FEBRUARY 27, 2024

Read Case Study Watch video What to Optimize to Boost Call Center Performance Agent Performance Optimizing agent performance is crucial for improving call center operations and, by extension, the customer experience. Connect Goal Setting and Improvement Align individual and team goals with the broader objectives of your business.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105