BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. Whether it’s building the confidence of a new customer, establishing a better rapport with your staff, or resolving customer complaints , effective communication is essential for business success and growth. Table of contents What are communications channels?

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Communication Social Media Video Meeting 98

BirdEye

FEBRUARY 23, 2024

This unified vision, made possible through clear business communication, is not just about exchanging information; it’s about creating a dialogue where strategies align, objectives are understood, and every team member is working towards the same goal. Table of contents What is business communication?

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Communication Multi-Channel Culture Social Media 64

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

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Communication Chief Customer Officer Customer Care Customer Success 222

BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. For many, this looks like strengthening your internal communication. 4x Growth with Better Employee Experience.

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Conference Entertainment Employee Experience Contact Center 156

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. There are three main benefits from PLG: 2.

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West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. Leverage technology to reduce costs through Customer 360 and tech touch for all customers. In those chats, a few themes kept popping up: A focus on profitability. Doing more with less.

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West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. If you’re planning to be there, please reach out to us!

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Ecrion

JULY 15, 2019

Like a good relationship, all good business is based on strong communication. Building these relationships through strong, clear communication is what differentiates a business that thrives from a business that fails. Here are 7 of the most effective communication trends of 2019 that will really make a difference for your business.

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Communication Trends Conference Video 62

Experience Matters

MARCH 1, 2015

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. 3) Communications and relevance is critical. 5) Brian Burke hates even the thought of tanking.

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Sports Conference Analytics Social Media 120

Upstream Works

JULY 16, 2020

Here are two key technologies contact centers need for work-from-home agents to thrive during the global pandemic. Technology #1: Omnichannel Contact Center Solutions. Therefore, the right technology is so important. Technology #2: AI and Analytics. Learn more about Upstream Works Omnichannel solutions here.

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Contact Center Technology Self Service Omni-Channel 78

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

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Conference Customer Success Chief Customer Officer Return on Investment 72

Alliance by IFS

JUNE 7, 2019

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference. HORSHAM, PA (June 7, 2019) — Astea International Inc.,

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Conference Hotels Leadership Financial 50

SurveySparrow

SEPTEMBER 8, 2020

Do you know that 20% of workers struggle with communication and collaboration while working remotely? Effective communication is an essential element in every company. But, remote communication is the most challenging thing you’ll ever do while working remotely. Remote Work Communication Issues You Might face.

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Communication Tips Guidelines Conference 59

Uniphore

JANUARY 4, 2022

Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Find out about the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s modern enterprise.

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Contact Center Innovation Multi-Channel Customer Retention 317

Optimove

JUNE 22, 2023

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Geofencing  Geo-fencing is a location-based technology that creates a virtual boundary around a physical location using GPS or RFID (Radio-Frequency Identification) technology.

Technology 52

Technology Customer Engagement Engagement Loyalty Programs 52

Forcivity Salesforce

AUGUST 10, 2021

The demand for real time communication (RTC) has come to the forefront for most businesses. The COVID-19 pandemic proved the importance and countless benefits of real-time communication. But, real-time communication can easily become a reality for these businesses.

Communication 52

Communication How To Video Conference 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. There are three main benefits from PLG: 2.

Conference 40

Conference Interaction Self Service B2B 40

CSM Magazine

JULY 30, 2021

Today’s customers increasingly expect live and real-time communication. A unified communications (UC) solution can help make this possible by integrating audio, video and mobile capabilities that enable a new level of customer service. Unified communications systems (UCS) are therefore essential for business success.

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Communication Customer Service Video Travel 52

Integrity Solutions

OCTOBER 12, 2018

Effective communication skills isn’t a “soft” issue; it’s a real business challenge with significant consequences. Effective communication skills — it sounds like a “soft” issue, right? Just think about how much of your workday involves communication. The High Cost of Poor Communication Skills. And the urgency is real.

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Communication Training Conference Study 77

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? People communicate much more than in normal times.

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Communication Social Media Sports Telecommunications 83

CSM Practice

FEBRUARY 4, 2022

It is no secret that technology is changing almost every aspect of our lives, from travel, to our health, to how we experience things. Now it is influencing the way we communicate with companies. These Customer Success video calls can be live through Zoom conferences or asynchronously with Loom.

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Omni-Channel Customer Success Technology Social Media 52

Alliance by IFS

MARCH 5, 2019

Astea to Present at 31st Annual ROTH Conference on March 18. a leading global provider of field service management and mobility solutions , today announced that Astea management will present at the 31 st Annual ROTH Conference on Monday, March 18, 2019, at 8:00 am Pacific Time at the Ritz Carlton Laguna Nigel in Dana Point, CA.

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Conference Financial Customer Satisfaction Meeting 50

Alliance by IFS

MARCH 5, 2019

Astea to Present at 31st Annual ROTH Conference on March 18. a leading global provider of field service management and mobility solutions , today announced that Astea management will present at the 31 st Annual ROTH Conference on Monday, March 18, 2019, at 8:00 am Pacific Time at the Ritz Carlton Laguna Nigel in Dana Point, CA.

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Conference Financial Customer Satisfaction Meeting 50

ReviewTrackers

MARCH 17, 2017

Amidst all the activity, the team also found the time to learn all the emerging new trends in technology at SXSW. . There were a number of tech companies creating solutions for how to better communicate with patients, and how to deliver improved results across entire healthcare organizations. Healthcare and Tech.

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Trends Technology Social Media Healthcare 79

CSM Magazine

JUNE 6, 2019

Paying conference guests often have high expectations and rightly so. However, the most useful thing you can do as a conference organiser is to approach ALL aspects from a proactive perspective, asking – where can we add value to the delegate experience? Delegate Registration. Venue Navigation.

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Conference How To Hotels Software 40

Centercode

AUGUST 27, 2019

If you’ve attended a QA or testing conference recently, it seems as though manual testing is a dying discipline. In particular, she focuses on the lost art of communication and its importance to surviving tectonic shifts in software development and testing. Technology is changing so fast that what works today may not work tomorrow.

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Communication Management eBook Conference 49

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more.

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Customer Service Contact Center Customer Centricity Leadership 207

Kustomer

OCTOBER 22, 2020

Modernizing CX With Modern Strategies and Technology. For an organization that isn’t as digitally native, tools and technology can be a springboard to modernize the experience they provide. Another key theme during Kustomer NOW, was all around modernizing CX. What that means to every organization can be different.

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Conference Self Service Sports CRM 96

BirdEye

DECEMBER 22, 2023

According to our research, 35% of businesses still believe that phone calls are the most effective communication channel. It’s not just about making calls; it’s about ensuring seamless communication, enhancing customer service, and supporting your business’s growth.

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System Self Service Analytics Communication 111

NICE inContact

OCTOBER 30, 2019

With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned to positively impact performance.

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Net Promoter Score Conference Hotels First Call Resolution 120

SaleMove

MARCH 29, 2019

Glia , an industry provider delivering platforms that combine technology with a human touch to give organizations seamless member experiences, was presented the CUNA Technology Council’s Best of Show Award at the 2019 CUNA Governmental Affairs Conference (GAC).

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Conference Government Call Center Loyalty 40

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies.

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Connections Conference Innovation Customer Engagement 93

ShepHyken

JULY 4, 2023

I was just at an industry conference focusing on AI (Artificial Intelligence). They believe all customer questions can be answered digitally with AI-infused technology. They communicate the information in a way their customers understand and can relate to. Someone commented, “AI is going to make us stupid.” Humans can.

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Conference Customer Service Training Customer Service Study 127

Oracle

JULY 31, 2018

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group. Here are some of the key takeaways. Top challenges for today’s commerce leaders.

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Conference Retail Travel Tips 40

Clarivate

MARCH 20, 2023

Responding to changes in the publishing landscape We apply stringent standards and use transparent selection criteria to select new journals, books and conference proceedings for coverage in the Web of Science. This technology has substantially improved our ability to identify and focus our re-evaluation efforts on journals of concern.

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Conference Meeting Communication Feedback 145

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. What’s the best way for them to communicate with us? Changing Expectations.

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Contact Center Call Center Call Center Solutions Roadmap 266

Topdown

JUNE 23, 2016

Recently, I presented and my colleague Paige Tippett gave a technology demonstration on how to connect CCM to customer experience. This is an updated and expanded version of one of the top five sessions from this year’s XPLORation ‘16 conference. If you missed the conference, you will definitely want to see this webinar!

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Communication Customer Experience Conference Customers 54