Strativity

MARCH 17, 2020

Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on investment (ROI) in customer experience is no easy task. Wells Fargo return on investment in CX case study.

ROI 52

ROI Report Customer Experience Return on Investment 52

Confirmit

APRIL 5, 2018

The case studies featured in this special B2B edition of the ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences by empowering Account Managers, changing business culture, and generating significant Return on Investment.

B2B 40

B2B Case Study Return on Investment Hospitality 40

AWS Machine Learning

MAY 23, 2023

We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution. PwC has built a pre-packaged MLOps accelerator that further speeds up time to value and increases return on investment for organizations that use SageMaker.

Case Study 77

Case Study Government Training Return on Investment 77

Lumoa

MAY 19, 2020

Perhaps you might consider hiring more customer service representatives before investing in CRM software or a multi-channel servicing strategy. For each option, calculate the potential return on investment , along with the cost. What gives you the biggest return for the least amount of effort. Analyze alternatives.

How To 259

How To Multi-Channel Return on Investment Strategy 259

VDS

JUNE 6, 2023

Can you provide examples or case studies of how your solution has helped other organizations achieve scalability, flexibility, and integration capabilities? Consider their reputation, experience, customer reviews, and case studies. How will your solution support our future growth and evolving needs in the contact center?

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

VDS

JUNE 6, 2023

Can you provide examples or case studies of how your solution has helped other organizations achieve scalability, flexibility, and integration capabilities? Consider their reputation, experience, customer reviews, and case studies. How will your solution support our future growth and evolving needs in the contact center?

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

West Monroe

FEBRUARY 11, 2024

When done well, this not only solves a problem but also creates a foundation for expanding beyond the pilot and exploring more opportunities to benefit from the technology investment and what your organization has learned. A case study in building on the foundation This particular application of M4.0

Industry 52

Industry Case Study Analysis Technology 52

Confirmit

SEPTEMBER 27, 2017

The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

SEPTEMBER 27, 2017

The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Magellan Solutions

MAY 16, 2024

Request References and Case Studies : Get references from outsourced call centers in your industry and ask for case studies showcasing their ability to deliver results. Look for providers with a global presence who can offer 24/7 support if required.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

NobelBiz

MAY 7, 2024

Cost Efficiency and ROI Although the initial investment in a hybrid dialer system may be significant, the return on investment is quickly realized through improved efficiency and customer retention. Personalized routing, callback scheduling, and proactive communication all contribute to a superior customer journey.

Call Center 59

Call Center Self Service Wait Times System 59

Confirmit

DECEMBER 17, 2018

In this guide, we share best practices, case studies and practical advice to help you ensure that your Voice of the Customer program becomes a real catalyst for change across your organization. The future of Voice of the Customer is about change and ROI. How to turn words into action.

Chief Customer Officer 40

Chief Customer Officer Case Study Return on Investment ROI 40

CSM Magazine

NOVEMBER 18, 2020

The course involves: a case study approach – managers become part of a ‘Customer Service Innovation team’, learning tools and practices that will help them solve customer service problems and capitalise on opportunities.

Customer Journeys 52

Customer Journeys e-support Return on Investment Competitive Advantage 52

delighted

MAY 11, 2021

If loyalty is low, it means you’re spending a lot of resources acquiring people who aren’t going to stick around long enough to give you a reasonable return on investment. However, at the end of the day, customer loyalty is arguably the most important metric to pay attention to. How to measure customer loyalty.

Customer Journeys 76

Customer Journeys Loyalty Brands Strategy 76

Confirmit

OCTOBER 18, 2018

Our clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. CASE STUDY. Interesting Links. Siemens Corporation: Bringing a Global Approach to VoC. Siemens Corporation is a U.S.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Second to None

MAY 8, 2018

Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. Citing case studies and testimonials helps you drive your point home. Provide more case studies, testimonials, and similar evidence to convince those who have not made a purchase yet.

Ecommerce 60

Ecommerce Customer Journeys Brands Marketing 60

Confirmit

SEPTEMBER 18, 2017

Return on Investment. I really recommend taking a look at the case study. The team at Philadelphia, though, have made changes across the company – from website tweaks that reduced calls into the contact center, to a new billing system that resolved the biggest cause of customer frustration. The result?

Net Promoter Score 45

Net Promoter Score Insurance Return on Investment Case Study 45

Call Experts

JUNE 23, 2022

The benefits of good customer service go beyond the direct return on investment; happy customers become your testimonials and act as case studies. A mere 5% increase in customer retention produces more than a 25% increase in profits. Furthermore, good customer service can lower your total Customer Acquisition Cost (CAC).

Contact Center 98

Contact Center Customers Connections Return on Investment 98

Confirmit

SEPTEMBER 9, 2018

In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Insurance 40

Insurance Return on Investment Policies Case Study 40

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Natalie Petouhof

SEPTEMBER 1, 2016

The business results (cost savings or revenue generation) or the return on investment (ROI) for the social customer care initiative. The formula to calculate ROI is: Return on Investment = (Gains from Investment) – (Costs of Investment) x 100. Costs of Investment.

ROI 45

ROI Social Media Airlines Customer Service 45

Kustomer

JULY 10, 2020

Brands can see a major return on investment when they incorporate personalized customer service into their strategy. HubSpot found that 90% of customers say an immediate response from customer service agents is important or very important when they bring a question to the table. What qualifies as an “immediate” response?

Customer Service 52

Customer Service Return on Investment Customer Service Strategies Loyalty 52

Hero Digital

MAY 21, 2019

This will be a fast and free way to create mobile-friendly bumper ads and test into video ad sequencing, which according to case studies from Google increased ad recall by 127%. To deepen your performance marketing and improve campaign return on investment, contact us to get started. Available in beta in coming months.

Marketing 50

Marketing Advertising Video Touchpoint 50

GlowTouch

APRIL 16, 2021

Convert customer conversations into structured cases: The past is often prologue; you don’t need Shakespeare to see that. Previous customer conversations can be leveraged into case studies that inform future questions, providing the service team with a guidebook. A certified Woman-Owned Business and six-time Inc.

Industry 52

Industry Trends Software Return on Investment 52

Bob Hayes

APRIL 29, 2018

Companies need to get a good return on investment (ROI) from their acquisition campaigns, so the less money they can spend to acquire the same amount of new customers will necessarily contribute to the bottom line. Long-term customers, because they require less hand-holding, are a lot cheaper to service. Improve Marketing.

Customer Retention 64

Customer Retention Return on Investment Customers Case Study 64

Clarabridge

JUNE 13, 2017

This week, we’re particularly interested in his success using the Voice of the Customer (VoC) with a proven return on investment. Check out the case study here ! This is what he had to say: Can you tell us a little bit about yourself and Dorel Juvenile? Land: Dorel Juvenile manufactures the most baby gear on the planet.

ROI 40

ROI Net Promoter Score Return on Investment Retail 40

Confirmit

SEPTEMBER 24, 2018

Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. CASE STUDY. Do you use different metrics for transactional and relationship measurement? Learn More.

CEM 40

CEM Software Multi-Channel Effort Score 40

Confirmit

SEPTEMBER 24, 2018

Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. CASE STUDY. Do you use different metrics for transactional and relationship measurement? Learn More.

CEM 40

CEM Software Multi-Channel Effort Score 40

Bob Hayes

APRIL 29, 2018

Companies need to get a good return on investment (ROI) from their acquisition campaigns, so the less money they can spend to acquire the same amount of new customers will necessarily contribute to the bottom line. Long-term customers, because they require less hand-holding, are a lot cheaper to service. Improve Marketing.

Customer Retention 64

Customer Retention Return on Investment Customers Case Study 64

Magellan Solutions

JUNE 26, 2021

In fact, according to Salesforce, the average return on investment for email marketing initiatives is $38 for every dollar spent. Retaining existing customers . Creating a brand. One of the most cost-effective ways to engage with customers is through email marketing. Advertisements. You’ve probably experienced this before.

B2C 52

B2C Strategy Social Media Advertising 52

CustomerSuccessBox

JUNE 20, 2022

Thus, Customer Success Managers can now achieve faster ROI(Return On Investment) and become completely data-driven. Improve user onboarding. By analyzing thousands of data points, and tracking feature events with renewal history, the platform predicts retention probability and the next best action that drives retention.

Software 52

Software Customer Success Effort Score Net Promoter Score 52

CSM Practice

FEBRUARY 24, 2020

Advocacy activity measures the number of advocacy activities your CSM or Customer Success team drove, such as referrals, reviews, case studies, etc. Advocates occur naturally but it is the job of the customer success team to promote advocacy among your successful customers. 6. Net Promoter Score (NPS).

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

delighted

DECEMBER 10, 2019

Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). The only way to understand and quantify how customers feel about your business is to ask.

ROI 40

ROI Measurement Customer Experience Effort Score 40

Stella Connect

MAY 11, 2017

Case Study: Using VoC Data to Save the Customer Relationship. Talk about a return on investment. But it’s equally important—if not more important—that brands use their VoC data to make tactical updates on the spot. By that I mean immediately, right on the front line—where service teams are actively engaging customers.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

ChurnZero

SEPTEMBER 18, 2020

I don’t want to give it away since I’m doing a case study on it that I’ll publish soon. I’ve had some conversations where the customer loves it, but they don’t know what the return on investment is or what it costs. But they said they were all about X, and it was a very specific function.

How To 64

How To B2B Return on Investment Meeting 64