Celebrating Tony Hsieh's Contribution to CX
CX Accelerator
JANUARY 11, 2021
Zappos is a case study on how to create a customer-focused culture. EX, CX, and return on investment all in one simple act! D riven by core values. Shep Hyken spoke of many amazing things Tony did: "Tony Hsieh put his personal stamp on Zappos and that continued long after Amazon acquired them. An innovative mindset.
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